SHELLA RAY

*** **** ****** **** ***: #*** Kansas City, MO 64111 913-***-**** acv2b3@r.postjobfree.com

PROFESSIONAL SUMMARY

With over 15 years experience as an administrative assistant for various different types of industries. I have a proven track

record of meeting deadlines, being highly organized and efficiently prioritizing and handling multiple tasks. I have

attention to detail and accuracy. Goal oriented team player.

WORK EXPERIENCE

BEST WESTERN PLUS SEVILLE PLAZA HOTEL, KANSAS CITY, MO

Front Desk Agent/Night Auditor, July 2015-March 2016

Greet, register and assign rooms to guests of the hotel.

Verify customers ID and how they will be paying for their accommodations.

Make and confirm reservations. Help guests with directions, recommendations, and any other questions.

Issue room keys, parking passes and other information necessary at the time.

Collect payments, check guests out.

Perform your shift with excellent customer service.

BOURNE'S ENERGY, MORRISVILLE, VT

Customer Service Specialist, Mar 2012 Aug 2014

Confer with customers by telephone or in person to provide information about products or services, take or enter orders,

cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as

actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Refer unresolved customer grievances to designated departments for further investigation.

Resolve customers' service or billing complaints by performing activities such as processing credits, rebilling invoices.

CONVERGY'S, OLATHE, KS

Non Contingency Collector, Oct 2010 Feb 2012

Interface with customers via inbound and outbound calls for the purpose of collecting funds on past due accounts.

Perform duties to recover delinquent funds owed to clients.

Take action to move accounts towards current or balance in full.

AMERICAN LEGION POST #250, LOUISBURG, KS

Bartender/Assistant to Bar Manager, May 2008 Jul 2010

Helped with the day to day duties with running the bar

Scheduling the bartenders, helped with any conflict or problems that would arise

Assisted with the training of new employees

Assisted with the auditing and deposit of the income brought into the bar on a daily basis. Balanced each register at the

end of the nightly shift consolidated the register to ensure that the funds counted are the funds received and balance to

register tape.

Did the inventory control, ordered all supplies which consisted of all the beer, liquor and other supplies for maintaining

the daily function of the bar.

H &R LAWN AND LANDSCAPE, INC, STILWELL, KS

Estimating/Design Project Coordinator, Jul 2005 Dec 2007

Maintained a system for scheduling bids, tracking down the appropriate specifications, drawings. Prepared initial

quantities and take offs and preparing estimates.

Periodically follow up until confirmation of awarded projects. Once projects are awarded ensure all parties involved have

copies of appropriate construction documents.

Prepare schedule for purchasing of all applicable materials, procure and provide the General Contractor all documents as

required by the contract. Provide and maintain up to date schedule for submittals, samples, shop drawings, warranty

documents and operation manuals.

Maintain projects folders with all documents that pertain to the project.

Maintain a professional and working relationship with the project managers and assistants on the projects.

PERMACEL AUTOMOTIVE GROUP, KANSAS CITY, MO

Accounts Payable Assistant, Jan 2002 Mar 2005

Code documents according to company procedures.

Match order forms with invoices, and record the necessary information.

Calculate and prepare checks for utilities, taxes, and other payments.

Complied reports on weekly basis, such as weekly aged A/P. Spreadsheet that included checks issued and totals.

Ensured and maintained ethical accounting practices.

EDUCATION

Blue Valley High School, Overland Park, KS

Boston Bartenders School of America, Kansas City, MO CERTIFICATE for Mixologist

ADDITIONAL SKILLS

Various Software Applications: Great Plains, ACCPAC Int'l., ASAP, Ignite, Visual Matrix, Excel, Word, Microsoft Office,

Word Perfect, Quicken, Quick Books. Main Frame Experience: AS400, Personal Computers, 10 key by touch, Multi Line

Phone System

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