Customer Service Management

CUSTOMER SERVICE PROFESSIONAL WITH ** YEARS OF EXPERIENCE

SUMMARY OF QUALIFICATIONS

Highly capable customer service professional with 12 years of demonstrated ability to supervise, lead, follow and serve in all aspects of customer service relations, while also being responsible for providing management, technical guidance, and professional support to both superiors and subordinates..

Experienced in planning and managing programs and activities with demonstrated leadership, cross-cultural awareness, and dedication.

Proficient with analyzing numerical data and experienced with web-based management systems and public lecture using power point and online internet research.

Timely and professional conflict resolution during stressful situations.

Ability to work in a collaborative environment, whether independently or with a team, to manage workload efficiently with careful attention to detail and accuracy.

Effective communication and relationship building skills with all levels of an organization.

CORE STRENGTHS

Trustworthiness

Ethical

Discretion

Customer Service Relations

Personnel Management

Word Processing

Inventory Control

Project Management

Data Entry

Multi-Tasking

Call Management

Communication

Detail Oriented

Managerial Duties

Troubleshooting & Issues Diagnosis

Scheduling

Time Management

Accounts Payable/ Receivable

Filing / Data Archiving

Office Equipment Operations

Resource Management

PROFESSIONAL EXPERIENCE

Texaco Company, Mr. Mart #1

Store Manager ( March 2015-Present)

Responsible for day-to-day store operations, including scheduling, training, ordering, merchandising, inventory management, and supervision of staff employees.

Established and enforced daily operating procedures and ensured all staff adhered to them.

Provided excellent customer service to build rapport with customers in order to gain an increased customer base.

Monitored daily pricing related to gasoline of my store, and others within my district work group.

Completed and reviewed daily reporting of store operations, as well as 6 week reports and P&L reports to monitor store performance.

Engaged with vendors and suppliers in order to ensure execution of product promotions, high merchandising standards, and appropriate inventory levels.

Implemented and enforced vendor policies, and procedures.

Kept records of in store purchases, sales, authorized payments, and merchandise returns while daily reconciling cash receipts and compiling daily

Interviewed, hired and trained employees

Enforced safety, health, and security rules.

Maintained pricing policies for merchandise from local vendors, according to corporate requirements.

PROFESSIONAL EXPERIENCE (CONTINUED)

Winfield Floor Covering

Administrative Assistant ( July 2012- February 2015)

Performed clerical support functions for a busy carpet installation business which required detailed scheduling of jobs and coordinating multiple priorities and projects

Assisted with general accounting functions maintained and handled accounts receivable and accounts payable.

Investigated and resolved billing problems for various businesses

Negotiated costs for local businesses and lowered the overall expenses of the company by nearly 60 percent.

Contributed successful recommendations to provide proficient work flow plus time management to various companies.

Provided telephone support, troubleshooting, diagnosis, and resoluted to clients

Chevron

Store Manager ( May 2004- April 2012)

Responsible for day-to-day store operations, including scheduling, training, ordering, merchandising, inventory management, and supervision of staff employees.

Consistently created a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs.

Provided a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise.

Utilized company tools to diagnose opportunities and develops action plans to improve performance.

Leveraged individual staff strengths, and creates developmental plans to prepare all level positions for future growth within the organization.

Assisted in hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly.

Ensured company standards are met for store and associate appearance at all times.

Ensured all pricing, signage, and displays are correct at all times.

Received regular vendor deliveries and stocks sales floor in a timely manner.

Responsible for controlling inventory stock levels and reordering as necessary within budget.

Enforced all company policies and procedures, including health, safety, and security.

EDUCATION

Columbia College Business Administration October 2011- May 2012 Bachelor (P)

TCC Paralegal May 2008 – August 2010 Associates

REFERENCES

Krystal Royster Owner/ Operator of Winfield Floor Covering (573) – 289 - 4957

Amber Ling Supervisor of Chevron Oil (850) – 284 - 8794

M.D Fayez Owner of Texaco/ Mr. Mart # 1 (239) – 595 - 7003

Christine Graddy Associate (850) – 570 - 7998

Sarah Hernandez Friend (850) – 264 - 2716

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