Clerical, administrative, management, inventory duties

Michelle L Gonzales

***** ***** ** ********, ** *0715 Phone: 562-***-**** E-Mail: ********@*****.*** Objective

To secure the position in a reputable facility, where I will get the opportunity of developing and enhancing my hands-on skills and knowledge to further my career.

Skills

• Excellent knowledge of the clerical and computer skills like word, excel, outlook, and access

• Knowledge of E-clinical works / Athena / Nexgen

• Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages, or scheduling.

• File and maintained records, collect, sort, distribute or prepare mail, messages, or courier deliveries.

• Transmit information or documents using computer, mail, or facsimile machine.

• Superior telephone etiquettes, detailed understanding and experience of front desk operation’s

• Dedication to working with doctors and caring about patients; professional yet warm bedside manner, sensitivity towards patient’s

• Efficient in performing Electrocardiograms, urinalysis, Glucose testing, taking vitals, administering of medication by injections and performing skin test.

• CPR certified, authorized by the American Heart Association

• Type 55 wpm.

• Experience

• Eye Physicians of Long Beach May 2016 – Current

• Surgical Scheduler/ Coordinator

• Schedule all surgical cases for assigned attending staff member(s).

• Work with OR scheduling office to ensure all OR cases are scheduled in a timely manner as according to physician direction.

• Work with other departments in coordinating surgical interventions as directed by physician; arrange for all necessary equipment and additional tech personnel to be present at time of surgical procedure.

• Contact insurance companies to obtain eligibility and pre-certifications for surgical procedures including authorizations. Collect payments for surgical procedures.

• Provide pre-operative instructions to patients, monitor incoming patient information from various sources (WebCIS, facsimile) and scan all documents into patient charts.

• Maintain database to ensure all pre-surgical forms, medical clearance documents, patient exams and laboratory work is completed in a timely manner within the guidelines of OR scheduling.

• Review surgical and clinical forms for completeness and accuracy for all surgical procedures.

• Answer incoming calls, retrieve messages from various sources (telephone, facsimile, e-mails), and deliver messages to physician, nurse, and other parties.

• Seek approvals surrounding physician schedule(s) in order to utilize and accommodate additional OR time; communicate approved changes with various staff members, identify conflicts with physician clinic/academic and OR schedule, provide suggestions and assist in the resolution of conflicts.

• Work on special projects; perform other related duties as assigned or requested.

• Assist with secretarial coverage when needed.

• Schedule post-operative visits.

2

Eye Physicians of Long Beach February 2015 – May 2016 Patient Care Coordinator

• Check in/out of patient’s, verify all patient’s demographics. Real time verification of patient’s insurance benefits. Collection of deductible’s, prepayments and or co-payments. Offer clarification of all health benefits and coverage, while ensuring all legal documents had been signed.

• Answering of phones through switchboard, while directing calls to the correct departments. Offer answers and solutions to patient’s questions and concerns. Screen patients calls for potential Emergency appointments needed same day.

• Disassemble charts and scan documents into patients EMR charts.

• Maintained cleanliness and sanitation of office.

• File and pull patients charts for upcoming appointments. Complete Women Care March 2013 – September 2014

Front Office Coordinator

• Check in/out of patient’s, verify all patient’s demographics. Provide patients with lab and imaging order’s. Collection of coinsurance, deductible’s, prepayments and or co-payments. Offer clarification of all health benefits and coverage, while ensuring all legal documents had been signed; ensure all authorizations are inputted for future appointments.

• Opening procedures, preparing charts for upcoming appointments, Verify all patients insurance was pre-verified to ensure prompt wait times. Prepare cash float; make sure the office is clean and comfortable for patients.

• Answering of phones through switchboard while directing calls to the correct departments. Offered answers and solutions to patient’s questions and concerns. Rely lab results, and scheduling of all appointments and registration of new patients.

• Disassemble charts, label and upload forms/medical documents to Athena for processing. Correct all Athena errors within Athena, and save to proper file.

• Replenishments of all office supplies.

• Upload / Edit templates for Dr. Schedules, as well and Dr. CALL schedules. Lakewood Primary Medical Group, Lakewood CA March 2011 – May 2011 Externship

• Efficient in handling of administrative duties; answering phones, scheduling appointments, relaying lab and test results to patient’s, maintained medical records utilizing (e-clinical works) that allowed doctors and staff to focus on the health concerns of their patients.

• Demonstrated proficiency in taking patient medical histories and vital signs, weight and height. Performed injections and various diagnostic procedures; Electrocardiogram, urinalysis, Glucose testing, Pulse oximetry and arterial blood gas tests. Performed skin test

• Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment including autoclaving.

• Assisted Physician during routine examinations and minor surgery’s, suture removal. Assisted Physician with preparing and handling instruments/materials and shaving and disinfecting treatments sites. 3

Sprint

Lead Technical Support Representative February 2002 – March 2013

• Handle all shipping and receiving of orders, conducting of inventory counts for all merchandise. File and audit monthly paperwork, run inventory related reports.

• Repair and trouble shoot for customer’s devices, offering technical advice and solutions.

• Offered front office support, Account management and processing of returns and exchanges.

• Coaching team members on proper up to date procedures and policy’s. Held meetings to review productivity and find areas of improvement. Training of new hires.

Sprint, Retail Communications/ Sales Consultant

• Assisted customers in selecting products for their individual needs. Handled cash transactions in a fast and efficient manner

• Meet and exceeded monthly quotas on phone, services, and accessories sales. Provided troubleshooting for bills and sprint product’s

• Opening and closing procedures, including teal and end of day paperwork. Conducted inventory counts for stores inventory Sprint, Long Beach CA

Customer Service Representative

• Worked effectively with customer’s to meet their needs. Thoroughly answered questions, sold products and services as well as problem solving. Processed payments, technical support and account resolutions. Completed transactions including opening and closing operations.

Sprint, Long Beach CA

Greeter

• Greeted and directed customers in finding the proper departments to better assist their needs.

• Educated customers on sprint products and assisted with sales transactions. Education

Long Beach School For Adults (ROP) January 2012 – June 2012 Completed and received a certificate of completion for Medical Assistant. Cerritos College November 2001 - 2002

Attended Cerritos College for general studies in preparation for a transfer to university level classes in pursuit of an Art Degree. Downey High School Graduated, June 2000

Attended Downey High School for general studies, received High School Diploma. References

• Dr. Kathy Wilson (Professional) – 323-***-**** * Elaine Alvarez (Professional) – (909) 519- 6940

• Dorothy Laezza (Professional) – (310) 346- 7371 * Cristina Perez (Personal) – (661) 817- 6787 4

Contact this candidate