Customer Service Sales

Patrick T. Henderson

*** ******** ** *** *** Houston, Texas, 77007 281-***-**** *********.*****@*****.***

Result driven and self-motivated

Proven Leadership abilities; and a reliable business acumen partner who is motivated to continue a career path in a fast paced sales environment. I am well versed in customer/ product educational methods, enthusiastic customer service, public product & proposal unveilings, public speaking, event coordination, and utilizing lean operational strategies.

CORE COMPETENCIES AND PROFESSIONAL STRENGTHS

Account Management

High Volume Sales

Logistics Operations

Business to business consultation

HR Management

Public Speaking

Customer Service

Lean Business Management

Talent Recruitment/ Hiring

PROFESSIONAL EXPERIENCE

Management Consultant, Account management – Cellular Sales. (Houston, TX) 7/2016 - Present

Managed store operations and marketing initiatives to attract large firms in order to close B2B sales.

Acted as a brand ambassador in order to affirm our organizations rank as an elite provider within the wireless industry.

Sought after to provide of in depth product knowledge to prospective customers as well as match their financial means to the proper product.

Sales Representative, Account management – GRIMCO Inc. (Dallas, TX) 2/2016- 5/2016

Territory expansion of Dallas & Houston market through B2B sales and account management.

Earned over $10,000 in new business in less than three months by increasing market share and converting clients from our competition.

Utilized lead generation, prospecting, and built relationships that led to over 50K in overall sales.

Assistant Store Manager (ASM), Logistics & Merchandising Operations - Kohl’s (Richmond, TX) 5/2013 – 9/2015

Trained under top sales, operational, and merchandising store managers over the course of the apprenticeship program

Promoted from hourly intern to assistant store manager and became the youngest executive in the district to simultaneously manage both the logistic and soft-line operations within a store of 13 million in annual sales.

Raised monthly customer satisfaction scores within store from 63% to 94.3% within four months of relocation.

Executive trainer responsible for training new hires & department supervisors to close customer sales, manage store operations, and how to securely operate a storefront on a day-to-day basis.

Eliminated annual credit market share deficit from -190 applicants to +40 within four months.

Team Lead, Event coordination – University of Houston (Houston, TX) 3/2013 - 5/2013

Project manager of student directed recognition ceremony within the college of technology

Coordinated and hosted end of the year recognition ceremony for the fourth largest college at the University of Houston in under two months.

Managed large-scale teams of 50+ members from a remote location to create a common vision and establish leadership roles amongst each team over the course of two months.

Marketed event to over 400 faculty members, which led to a successful event turnout of 95% while being completed 15% under budget constraints.

Analyst, Proposal/ Technical Writing – Multi partnership (Houston, TX) 9/2012 – 10/2014

Extensive experience with implementing process improvement solutions based on organization requirements.

Partnered with Fastenal South Houston branch to provide company with a digital system to record vendor lead times and establish a preferred book of business. Leveraged data to reduce bottom line lead times by 8 days.

Designed and Tested new work cell layout for CEO of Wood-Co USA. Utilized AutoCAD and lean manufacturing principles to create a work space that eliminated the need to manually handle raw materials. Increase storage capacity of pressure testing cell by 15%.

Designed employee development plan that received recognition from company regional and territory management team. Implemented plan to reduce annual Kohl’s Katy South turnover rates by 4%.

EDUCATION & EXTRACURRICULAR

(GPA: 3.67)

Harvard Club, Coordination & Event support

Currently an active supporter of the Harvard initiative to enable Houston educators –Planner, Event liaison, & event relations support

University of Houston, BS in Organizational Leadership and Supervision

Minor(s): Manufacturing Engineering/ Supply Chain & Logistics Technology

Dean’s List: 2012, 2013

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