Customer Service Front Desk
Resume:
Kaitlyn L. Rooney
Huntsville, AL 35803
Objective
To secure a position that will allow me to use my skills to provide exceptional customer service in order to make a positive difference in the lives of others.
Education
2013-2014 Blue Cliff College Completed the Clinical Medical Assisting program,
Externship at J. Coller Ochsner Dermatology
2008- 2010 Tulane University Public Relations courses
Work Experience
June 2016- Present Medical Receptionist
Snelling Staffing Agency
Currently completing an assignment at Jarvis Natural Health Clinic. Answering phones, scheduling patients, creating invoices using QuickBooks, collecting patient payments, assisting with Doctor as per request.
March 2016- April 2016 Sales Associate
Once Upon a Child Metairie, LA
Greeted customers, checked customers out at the registers, kept store clean and organized, tagged items, and put away to assigned parts of the store, sorted through customers’ items they brought in to sell, entered purchased items accurately into the computer system to process the buys, checked the floors of all clothing aisles to make sure all were clean, made sure each clothing section stayed organized according to company policy, regular cleaning duties when scheduled to work a closing shift.
July 2015- February 2016 Lead Customer Care Specialist
Glenn Michael Salon Metairie, LA
Greeted clients, answered a multiple line telephone system, scheduled appointments, checked clients in/out, made sure all client/ new client information was entered into the computer system accurately, kept front desk area/ product shelves clean and organized, accurately balanced all money in the register, always provided clients with exceptional customer service.
Made sure all towels and smocks were washed, dried, and folded promptly for the stylists. Ran errands for my boss when necessary, also aided with promotions and sales for the salon.
January 2015- March 2015 Head Office Receptionist
Laplace Veterinary Hospital Laplace, LA
Greeted clients, answered a multiple line telephone system, scheduled appointments, filed all important documents, assisted with checking patients in/out, made sure all client/new client information was updated and entered into the computer system accurately, weighed patients and escorted into exam rooms, cleaned exam rooms, unloaded shipments, kept waiting room/front desk area clean and organized at all times, refilled patient prescriptions/assisted in the back clinic area as per request.
April 2014-October 2014 Medical Receptionist/Assistant
Chiropractic Health Center Metairie, LA
Greeted patients, answered phones, assisted with checking patients in/out for appointments, scheduled appointments, kept schedule up to date, filed records, promoted services, accepted, recorded, and balanced payments, organized and cleaned office area, took inventory, assisted with patients as needed per Doctor’s request.
March 2011-March 2014 Bartender
The Pour House Saloon Jefferson, LA
Checked forms of legal identification to validate age, mixed and served cocktails, informed customers of drink specials, local events, processed customers’ tabs and drink purchases via cash and/or credit card, monitored the safety and well-being of all patrons in the bar.
December 2012-February 2013 Front Desk Receptionist
The Cat Hospital Metairie, LA
Greeted clients, assisted with checking clients in/out for appointments, processed payments, scheduled appointments, organized and prepared NEW client paperwork/charts, assisted with completing and filing client charts, answered phones, ordered and organized new shipment supplies/inventory, filled clients’ prescription medications as per request.
Special Skills
-Can perform all administrative/clerical duties
-Organized
-Great with problem-solving and multi-tasking
-Attentive to detail
-Great phone etiquette
-Great with promotional events/services
-Microsoft Office Suite including Excel and PowerPoint
References Available upon request
Contact this candidate