Manager Customer Service

Wendy R. Weissman

*** **** ******* ******, **** *B, Bergenfield NJ 07621

Cell: 917-***-**** **************@*****.***

A dedicated professional with Over 10 years of experience managing condominium associations and rental properties.

Summary of Qualifications

Exemplary customer service record

Well-organized, self-motivated individual with strong written and verbal communication skills

Extensive experience in bid process, supervision of major capital improvements

Working knowledge of all trades to ensure peak performance of vendors and fair pricing

Computer savvy with experience using various multi-family software programs

Professional Experience

Max Fluss Inc., Teaneck NJ 2016 - Present

Portfolio Manager

Responsible for daily operation of 25 rental properties comprised of 33 buildings

Supervise maintenance staff of 10, perform daily site visits

Coordinate turnovers/gut renovations (plumbing, electrical, flooring, measure/order kitchen and bath fixtures, appliances etc.)

coordinate move-in/out

Address all tenant requests/issues

Responsible for Compliance with all Local, State and Federal Agency Regulations

Office administration; Process rental applications, approve invoices, deliver rent bills to all properties, pick up mail from lock-box daily and distribute

Collections; work with legal representation on all LT cases, appear in court monthly on behalf of the landlord. Coordinate eviction process

Wilkin Management Group Inc. Mahwah NJ 2014 - 2016

Portfolio Manager

Responsible for daily operation of 6 condominium associations comprised of 800 units

Daily contact with unit Owners & Board members

Prepare detailed monthly management reports, attend meetings as required

Assist in yearly budget preparation

AP, assist council in collection process

Assure that all maintenance and capital improvements are being performed as per contract/proposal

Contract negation, solicitation (insurance, capital improvements, landscaping, maintenance, pool management, waste removal etc.)

Responsible for Compliance with all Local, State and Federal Agency Regulations

Assist in determination of owner vs. association responsibility of maintenance issues

Taylor Management Company, Whippany NJ 2009 - 2013

Property Manager

Worked part-time for two years filling in as property manager at various condo associations throughout NJ.

Full-time appointment:

Responsible for the property operation for a community comprised of 428 Town Homes and Condominiums

Daily contact with unit Owners & Board

Resolve all owner requests/issues

Prepare monthly management reports, attend meetings as required

Assist in yearly budget preparation

AP, collections, owner violations, modification request

Contract negation, solicitation

Assure that all maintenance and capital improvements projects are being performed as per contract/bid

Perform daily review of site conditions

Responsible for Compliance with all Local, State and Federal Agency Regulations

NJ 17N Holdings, LLC, Paramus NJ 2008 - 2009

Office/Property Manager

Daily operations of three office buildings comprised of 200,000 square feet

Handle all tenant calls

Supervise maintenance staff

Rent collection

Coordinate build-outs

Maintain service reports & files

Bid solicitation

Kaplan Companies, Highland Park NJ 2004 - 2008

On-site Sales Consultant, New construction

Pre-construction sales of luxury condominiums

Created and implemented extremely successful on-line marketing strategies and advertising campaigns that resulted in sell-out of project prior to construction (Million Dollar Club Member 2005 Sam Award, sales of over 10 million dollars’ worth of new homes).

Developed system for assignment of 120 deeded parking spaces submitted and approved by the DCA

Worked with buyers on finish selection and punch-list items

Education

New York University, New York, NY 1983

New York State Real Estate Sales person licensing Course and coursework in Contract Negotiation

Parsons School of Design, New York, NY 1980-1982

Coursework in pattern-making, sewing, technical design

Bauder Fashion College, Miami Florida, 1979

Fashion Merchandising, Consumer Phycology

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