Manager Customer Service

OBJECTIVE: Secure an Upper Management position with your company, where my knowledge, dedication, eagerness and willingness to perform can accomplish a bottom line enhancement towards your company’s growth, goals, and persistence to excel.

EDUCATION: Florida A&M University, Political Science Undergraduate, 1988

Johnson and Wales Culinary College (International), 1990

EXPERIENCE: © Top rank communicator with ability to disseminate ideas and generate action across all levels of an organization. © Capable of motivating diverse groups to form a unified and cohesive team.

© Quality oriented with ability to develop insistent rapport through maximum attention to detail and customer service.

© An advocate of development, education, training and enhancement of food products and processes.

© Diligent in maintaining daily bookkeeping and accounting procedures.

© Trained, supervised, and scheduled a staff of high-performance

employees.

© Coordinated and supervised high volume catering events.

© Management experience with high volume of weekly gross average of 125k.

WORK HISTORY: Kitchen Manager - Peachtree Club 2007 - Present

Atlanta, Georgia

F&B Manager - Levy/Buckhead Life 2005 - 2007

Restaurant Group.

(Phillips Arena -Premium Seating Services Bank of America Club)

Atlanta, Georgia

Asst. General Manager - Houlihan’s Restaurant 2003 - 2005

(Hartsfield International Airport) Concessions International

Atlanta, Georgia

Asst. Manager - Cheetah International 2000 - 2003

Atlanta, Georgia

REFERENCES: Taylor Hooks - Financial Builder/Advisor (Allstate)

Nelson Brown- Executive Chef

Shauna Adams- Director of Operations (Levy)

Chiquita Powell – Judicial Assistant (Senior Judge Joel J. Fryer)

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