Resume

Andrew Goetz

acv24w@r.postjobfree.com • 210-***-**** • www.linkedin.com/in/adgoetz

TECHNOLOGY MANAGEMENT

Exemplary record providing the vision and decisive leadership for startup, turnaround, and emerging companies with full technology management responsibilities and budgets up to $7 Million. Successful at building departmental infrastructures for multi locations facilitating smooth transitions during periods of significant growth and downsizing. Extremely effective at integrating emerging technologies and operational systems/processes to solve complex business problems. Talent for developing high-performance teams, making effective decisions, and quickly revising tactics to achieve goals within aggressive time frames Strategic Technology Planning • Business-IT Strategy Alignment • New Business Development Contract Negotiations • Re-Engineering Systems/Processes • Cost/Benefit Modeling Technology Architecture • Program/Project Management • Applications Development & Integration Business Analytics • Outsourcing Management • Customer Service • Solutions Development SELECTED BUSINESS CONTRIBUTIONS

Multi Site Operations/Outsourcing: Established a new software factory in Philippines. Established new legal entity in Philippines. Identified and negotiated for office space and furniture. Hired staff and local managers. Grew the software factory from two employees to 50. Results: Savings of $3MM per year. Product Development: Guided an enterprise level HR technology application through eight major revisions. Results: Increased sales of the product tenfold ($15MM) while also increasing current customer satisfaction to maintain renewals in the high 90s percents. Software Development: Spearheaded the re-architecture of an Enterprise level HR Tech application. Identified the need for new architecture in the company's primary product to decrease defects and improve developer performance. Developed, with architecture team, a new framework and planned it's adaptation to replace core framework of the product. Results: Significant improvement in product quality when using new framework, decreasing customer complaints and increasing customer retention. Quality Assurance: Integrated quality assurance and automated testing into product development. Established new quality assurance team to work alongside development teams in agile methodology. Also introduced automated product testing and created quality control programmer sub team. Results: Software defects were identified quickly and addressed before integration with core product, which dramatically increased the quality of the product and customer satisfaction. Continuing Process Improvement: Turned around a nonfunctioning software development division. Results: Decreased product defects, faster development times, better quality releases and increased departmental morale, resulting in $10MM increased revenue. Project Management: Standardized implementation project for state government implementations. Developed a standardized project plan and wrote standardized documentation to be used with governmental software implementations. Established baseline issue tracking and SLA's for customer reports. Results: Improved customer satisfaction and decreased implementation time twofold. (Multiple additional examples available)

Client Relationship Management: Established a client services team to improve client satisfaction. Forged new client services team from employees spread throughout organization on two different continents. Created standard issue processing expectations and introduced a number of tools to increase productivity. Results: Turned around to several high-profile clients with the new team and increased customer satisfaction, allowing upsells to those customers around $1 million. Resume

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PROFESSIONAL EXPERIENCE

Burning Glass Technologies, Inc, Boston, MA (from Dallas, TX) 2013 - 2016 Director

• Gained operations experience from the clients perspective – IT driven. HRsmart, Inc., Richardson, TX 2007 - 2013

Vice President of Development

Director of Development

Software Development Manager

Senior Application Programmer

Weblings, Inc., San Antonio, TX 2000 - 2011

Co-founder and President

The Cancer Therapy and Research Center, San Antonio, TX 1997-2004 Research Assistant

The Turning Point Fellowship, San Antonio, TX 1995-2001 Youth Pastor

EDUCATION

BA - Princeton University, Princeton, NJ

References Available Upon Mutual Interest