Customer Service Assistant

Myra E Dixson

*** *** ***** ****

Huntsville, AL 35806

Phone: 256-***-****

Alt. Phone: 256-***-****

E-mail: *********@*****.***

Objective

Seeking a Management position which will allow me to use leadership, analytical and communication skills to accomplish the mission goals of the organization

Work Experience

Customer Service Specialist (8/2012 - 3/2014)

DirecTV, Huntsville, AL

Persuasive & friendly verbal communication skills for the purpose of convincing customers to maintain upgrade or add other services and equipment to enhance their experience. Strong written communication skills.

Active listening skills for the purpose of determining customer needs and problem-solving with the intent of keeping customers for the long-term.

Decision-making: Knows and executes decisions which are within their scope. Knows and asks for assistance with decisions which are outside of their scope.

Ability to interact with distressed customers to provide information in response to inquiries about products and services, resolve service complaints, and effectively facilitate success in conflict.

Effectively able to deal with conflict.

Demonstrated problem-solving and multi-tasking skills.

Maintain a sense of urgency combined with getting work done completely, accurately and in accordance with company standards.

Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.

Ability to succeed in a fast-paced, high-energy environment.

Demonstrated organizational, detail orientation, prioritization, and time-management skills to ensure that work-related activities are completed in an accurate and timely manner.

Reason of Leave: Medical Issues

Counselor 1 (5/2010 - 5/2012)

U.S. Space and Rocket Center, Huntsville, AL

Counselor I

Certified to operate several simulators, greet guest, Creates an environment of emotional safety for the children in each group, Motivates each group and trainee to be goal and accomplishment oriented, Ensures the health & safety of the trainees as a first priority, Follows & implements all safety practices as detailed by policies & procedures, Understands and follows all USSRC policies & procedures, Positive Role Model: Displays positive attitude, interest, and motivation to work with the trainees, other aerospace, team members, and other departments. Team Work: Effective and productive involvement with all Space & Rocket Center staff and Maintains high standards for work areas and appearance; presents self in a highly professional manner to others.

Reason of Leave: School schedule conflict

Pre-School Teacher (8/2008 - 1/2009)

Kids Kingdom, Huntsville, AL

Instruct children (ranging from 16 months to 3 years of age) in a curriculum that is designed for that age group to expand their social, physical, and intellectual abilities that is needed for preschool.

Reason of Leave: Maternity leave

Secretary (2/2007 - 2/2008)

Cash Money Taxes, Huntsville, AL

Tax Secretary; greet customers, gather and discuss financial issues, concerns with client and prepare various tax forms (example 1040) and other related correspondence for senior analyst signature, after tax packages are completed they are filed in the office holding files, which I establish and maintains.

Answer phones, schedule appointments. In addition the owner of the tax business also owns a car wash which I also manage. Operate cash register and order supplies, prepare work schedules and calculate and disburse payroll for eight employees.

Reason of Leave: Office Fire

Preschool Teacher (10/2007 - 1/2008)

Ascension Luther Church, Huntsville, AL

Instruct children (normally up to 5 years of age) in activities designed to promote social, physical, and intellectual growth needed for primary school in preschool, day care center, or other child development facility. May be required to hold State certification.

Reason of Leave: Temporary Position

Fitness Trainer (2/2007 - 12/2007)

Curves, Huntsville, AL

Provide fitness instructions to members, work out with members, and open the center

Instructed or coach groups or individuals in exercise activities and the fundamentals of sports. Demonstrate techniques and methods of participation. Observe participants and inform them of corrective measures necessary to improve their skills.

Reason of Leave: Temporary Position

Customer Service Rep (8/2005 - 12/2005)

West Corporation, Huntsville, AL

Answer calls on behalf of these companies assisting their customers with either technical issue with the cable/billing questions or resolving wireless phone issues/needs with the bundle packages.

Reason of Leave: School schedule conflict

Graduate Assistant (6/2004 - 12/2005)

A&M University, Normal, AL

Supervised students workers, responsible for creating and formatting reports

Typed correspondence and mail letters, answer phones, serve as a liaison with counselors and student/ parents

Experienced in MS Excel, Word and PowerPoint

Reason of Leave: Grant funds Depleted

Inventory Specialist (12/2003 - 6/2004)

Retail Grocers Inventory Specialist, Huntsville, AL

Provided inventory control service to a variety of retail stores in the Huntsville area via of electronic scanner. Each item was ticketed, scanned and was accounted for.

Also after hours, some retail stores merchandise was unpackaged, hung/displayed and scanned into that particular area for retail sale.

Reason of Leave: Seasonal position

Student Assistant (6/2003 - 6/2004)

Alabama A&M University, Normal, AL

Typed and performed data entry

Maintained accurate counts on items, and scanned inventory

Reason of leave: Student worker temp position

Sales Associate (1/2002 - 6/2002)

Pier One Imports, Huntsville, AL

Greeted customers, provided customer service, performed cash transaction, and maintained accurate count on stocked items.

Reason of Leave: Part time position

Cashier (6/2001 - 1/2002)

Wal-Mart, Huntsville, AL

Greet customers, provided customer service, operated cash register, stock shelves, and performed inventory control on stocked items.

Reason of Leave: part time position

Pre-Loader (9/2001 - 12/2001)

United Parcel Service, Huntsville, AL

Loaded and unloaded shipped packages, performed inventory control by maintaining accurate counts of received packages or items

Reason of Leave: Seasonal Position

Cashier (5/1998 - 8/2001)

Winn Dixie, Huntsville, AL

Operated cash register, provided customer service.

Reason of Leave: Store Closed

Assistant Secretary (8/1998 - 5/2001)

Alabama A&M University, Normal, AL

Typed, filed, answered phones and ran errands

Created and formatted reports

Reason of Leave: Grant funds depleted

Education

Bachelor’s Degree

Alabama A&M University, Normal Alabama, May 2004, Bachelors Psychology Currently pursuing Master’s Degree in Counseling Psychology

Additional Qualifications

Certifications and Licenses

Valid Driver’s License

American Psychology Association Certificate – 2002

References

Available upon request.

Contact this candidate