Healthcare Management

Yvette Sims

Encino, CA *****

818-***-**** ************@*****.***

Summary of Qualifications

Dedicated and focused, excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Over 10 years of management experience.

Highlights

Microsoft Office proficiency

Strong interpersonal skills

Medical terminology knowledge

Dental terminology knowledge

Excel spreadsheets

Meticulous attention to detail

Results-oriented

Accomplishment

I am a member of American Society of Training & Development, Society for Human Resources. Manage department functions for employees. Successfully planned and execute corporate meetings, lunches and special events for management and employees. Increase office organization by developing more efficient system and customer database protocols.

Experience

Dental Office Manager 09/15-Present

Alpan Orthodontics-Beverly Hills, CA

Response efficiently to patient and doctor needs and inquiries

Ensure the delivery of quality dental care to patients

Resolve patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards

Manage patient scheduling and direct patient traffic flow

Present treatment plans to patients

Organize and present financial arrangements to patients

Arrange payment schedules with patients

Oversee the processing of dental claims

Coordinate with dental insurance companies to ensure claims are paid

Manage specialist referral process

Recruit and select office staff to meet operational requirements

Train, develop and performance manage staff to meet performance standards

Determine staff schedules and ensure operational standards are met

Manage employee relations and make certain staff have the necessary resources and support

Monitor and maintain the office budget

Organize and oversee supply purchases, equipment upgrades and operations expenses

Complete administrative functions including bank deposits, revenue posting, staff payroll and invoice processing

Oversee collections and accounts receivable

Write business correspondence and reports

Run and analyze management reports

Support marketing and promotion initiatives

Maintain patient data according to regulations and company policies

Ensure that records are stored securely and in compliance with privacy and security regulations

Take responsibility for the appearance and functionality of the office

Maintain facilities and equipment in accordance with hygiene and safety regulations including OSHA

Sales Coordinator/ Physician Liaison 07/14-08/2015

Starpoint Healthcare-Studio City, CA

Strengthens relationship between physicians and medical facility

Physician recruiting and retention

Consultant

Business development

Data collection and analysis

Marketing

Sales Coordinator 02/07-07/2014

Sprint/Nextel-Westwood, CA

Support the sales function through policy setting and administrative coordination

Develops, implements, communicates and administer sales incentive programs

Analyze sales performance results, prepares reports, presentations for sales team

Assist in sales process by highlighting key features and benefits of the product portfolio

Onboarding new employees as well as manage 28 employees per day

Quality Assurance Committee

Project management

Patient Coordinator 02/07- 07/2007

Facey Medical Center Group- Valencia, CA

Prepared billing and patient's registration worksheets.

Gathered patient's data, coordinated and scheduled office appointments for diagnostic testing and for procedures.

Provided clerical/administrative support to the patient's account department.

In Home Caregiver 01/07- 03/08

Comfort Keeper-Valencia, CA

Performed In Home Care for Patients.

Dementia Care.

End-of Life Care.

Transferring and Positioning Patients.

Business Develop Liaison02/05-02/07

Invo Bioscience/ Clinical Trials-Las Vegas, NV

Website and tradeshow design Managed distributor accounts

Analyzed sales data

Full time support for field reps

Coordinate international travel, clinical visits and participated in trials.

Dental Office Manager 04/01-02/05

Dr. Scott Newhart Orthodontist- Santa Monica, CA

Managed over 14 full time office employees

Coordinated daily operations in a fast pace environment

Gathered and verified patient's demographic and insurance information

Communicated and problem solved with the physician, patients, and staff

Assist patients with non-invasive procedures, cleaned teeth, apply braces, process x-rays

QA & QC committee leader.

Patient Care Coordinator/Manager05/94-03/01

Dr. Alan Rubenstein DDS- Santa Monica, CA

Coordinated daily activities, established collection protocol for dental treatment and coordination of insurance benefits, billing

Communicated and problem solved with physician, patients, and staff

Proficient in JCAHO, OSHA, HIPPA, and other regulatory standards

Explained coordinated, and presented dental treatments, and financial contracts.

Education

University of Phoenix, Southern California Campus/ GPA 3.64

Bachelor of Science in Health Administration with a Concentration of Business Management

University of Phoenix, Southern California Campus /3.89

Master in Health Administration/Gerontology

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