Customer Service Sales
Resume:
Kathleen
Weaver
St.
Petersburg,
FL
https://www.linkedin.com/pub/kathy- weaver/7/110/9b7 727- 481- 5716 *********@*****.***
NETWORK
/
SYSTEMS
ADMINISTRATION
Accomplished, service- oriented Technology Professional with strong technical and communication skills in
Information
Technology
and
Computer
Support including
networks,
personal
computers,
Mac’s and
servers.
Experienced with network administration, Active Directory, PC/Software configurations, Exchange administration and hardware diagnostics. Excellent customer service, help desk support and troubleshooting
skills.
Technical
Competencies
include:
Hardware
PC’s,
Laptops,
Mac’s,
printers,
WIFI,
routers,
switches,
phones
(Android,
Iphone,
Windows
and Blackberry)
and
tablets.
Software
Access,
MS
Word,
Excel,
PowerPoint,
MS
Exchange,
Outlook,
Lotus
Notes,
Enterprise
Gmail,
FileNet, Oracle,
VPN,
Remote
Desktop,
Landesk,
Remedy,
Magic,
Active
Directory,
IE,
Chrome,
Firefox,
Adobe, InContact,
McAfee,
Sales
Document
Generator,
CRM,
VMware
Fusion
and
SAP Operating
Systems
DOS,
Windows
XP,
Windows
7,
Windows
8,
MAC
OS
X
lion Certifications
HDI
Certified
Support
Center
Analysts Training
Diagnosing
&
Configuring
PC’s
PROFESSIONAL
EXPERIENCE
KMBS
-
Konica
Minolta
Business
Solutions
–
A
Copier
sales
and
support
company Systems
Administration
(2005
–
2014)
• Managed
all
servers
for
the
FileNet
Panagon
document
management
system
which
included
the website and the thick client. Created new document classes and verified uploads. Assigned access
for
end
users
to
the
system
according
to
job
titles.
Installed
updates
and
monitored
the servers.
• Assisted with managing the Enterprise servers, including troubleshooting and rebooting, to ensure
24/7
coverage
for
companywide
communications.
• Provided support in
achieving
a smooth
migration
of
users from
Lotus
Notes to
Outlook
email when
the
company
changed
software.
Verified
existing
accounts
and
established
new
accounts as
needed
to
protect
system
integrity. Kathleen
Weaver
Page
Two
• Managed the
BES server and
migrated
over 2,000
users from the
old system
over to the
new server.
• Monitored
and
rebooted
switches
providing
continual
business
access
for
digital
customers
and less than
2%
downtime for internal
network.
Activated
ports as
needed supporting
200+ local employees.
• Maintained an accurate and
updated
Active
Directory for the company.
Created
new ID’s and removed
old
ones.
• Created and ran SQL queries against several different databases to help improve storage and data
accuracy.
• Responsible
for
Adding
and
deleting
user
accounts
from
SharePoint,
FileNet,
Doc
locator
and other
servers.
Support
Center
Analyst
(2001
–
2005)
• Supported
home
WIFI
for
executives
and
internal
WIFI
for
all
users
• Created a Time Tracking Database for the IT department and received Employee of the Year award.
• Created an
Asset tracking database for the IT department
which tracked all hardware,
output QA
sheets
and
shipping
labels
for
new
deployments.
• Documented
all troubleshooting
processes
used
by the
help
desk,
created
and
maintained the knowledge
base.
(Over
5000
documents)
• Assisted in
creating time
saving
processes
and tracking
processes for the
help
desk in
order to serve
our
customers
more
efficiently.
• Installed,
configured
and
provided
end
user
support
on
all
software
used
by
the
company, for 6000
+
users,
including
Windows,
MS
Office,
SAP,
Oracle,
CRM
and
VPN.
• Reimaged
laptops
for
redeployment
and
installed
hardware
to
keep
computers
systems
updated and
aligned
with
company
standards.
• Created
positive
customer
relations
by
receiving
incoming
calls,
emails
and
IM’s
from
users,
and resolving
their
issues
in
a
timely
manner. EDUCATION
Associates
of
Science,
Systems
Analysis
and
Design Lake
Sumter
Community
College,
Leesburg,
Florida
Contact this candidate