Customer Service Office
Resume:
Bree L. Aldridge
*******@*****.***
Profile Summary:
Highly motivated individual with more than 10 years experience in the customer service industry with emphasis in: Auditing, clerical and help desk support
Skills:
Software skills, including use of Microsoft Office software and web-based applications
General business skills such as typing; data entry and review; and use of phone, copier, and fax.
Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.
Customer service skills necessary to effectively and professionally respond to requests.
Verbal and written communication skills necessary to explain complex and/or confidential information. Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.
Experience:
FedEx Ground Spring, TX
Office Administrator 2013-2015
Greets visitors, answers telephone, responds to questions or requests, and conveys messages as required.
Coordinates travel arrangements, meetings, updates and maintains calendar appointments.
Prepares required materials for conferences, meetings, calls, and various appointments.
Assists with creation of reports, presentations, etc., including researching, compiling, analyzing and/or developing necessary information and materials.
Ensures the efficient daily operation of the office and department functions, including maintenance of supplies and equipment.
Organizes and maintains office filing system.
Reads and analyzes incoming memos and determines the appropriate course of action.
Receives and responds to routine correspondence.
Provides administrative support to other staff as needed
Paramount Staffing (PFS Web) Memphis, TN
Computer Support Specialist 2012 - 2012
Read technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
Entered commands and observed system functioning to verify correct operations and detected errors.
Referred major hardware and software problems and defective products to vendors and technicians for service.
Completed contract forms, prepared change of address records, and issued service discontinuance orders, using computers.
Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
J.A. Acoustics Memphis, TN
Secretary 2009-2012
Performed general office duties such as ordering supplies, maintaining records management systems, typing correspondences and performing basic bookkeeping work.
Prepared invoices, reports, memos, letters, and financial statements.
Operated electronic mail systems and coordinated the flow of information both internally and with other organizations.
Arranged conferences, meetings and travel reservations for office personnel.
Greeted visitors and callers, handled inquiries, and directed guest to the appropriate persons.
RGIS Inventory Memphis, TN
Auditor 2006 - 2009
Compiled and maintained records of quantity, type and value of material, equipment, merchandise and supplies in stock.
Verified clerical computations against physical count of stock and adjusted errors in computations.
Reconciled and noted and reported discrepancies found in records.
Classified, recorded, and summarized numerical and financial data in order to compile and keep financial records, using journals and ledgers and computers.
Computed figures from records, such as sales orders, production records and purchase invoices to obtain current inventory.
Education:
Ridgeway High School Memphis, TN
Diploma 2005
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