Manager Office

MELANIE A. SMITH

**** ******** *** ** **************@*******.***

Moses Lake, WA 98837 509-***-****

QUALIFICATIONS:

Comprehensive business management experience. Strategic planning. Software training & support experience. Team building. Expertise in installing and configuring PC components. Knowledge of public assistance laws, rules, regulations, service programs. Ability to make independent conclusions and decisions, evaluate and recommend changes in software program utilization. Practice tact, courtesy and discretion.

EDUCATION:

Scheduled to complete B.S. - Business IT Management August 2016.

Final term completion date 08/2016 – 3 credit hours remaining.

CERTIFICATIONS:

CompTIA A+ 2015

CompTIA Project + 2015

Ready to master new technologies

PROFESSIONAL EXPERIENCE:

WASHINGTON DEPARTMENT OF SOCIAL & HEALTH SERVICES 9/2014-Present

Financial Services Specialist III

Determine eligibility for financial, medical and food assistance programs utilizing Barcode, SEMS, ACES 3G, and other systems.

Interpret Procedural manuals and Washington Administrative Code to ensure correct actions taken.

Review data, documentation, and verification for each program of assistance.

Explain program requirements and services available to the public.

Detect discrepancies and clarify data through inquiries, correspondence, and interviews.

Recognize and correct payment errors of grants, food benefits, and medical assistance.

Onboarding Designee for Moses Lake Community Services Office

Create monthly newsletter as member of building Wellness Committee

A3 Lean Workshop member – Region Batch Production

* Currently participating in an IT mentoring program through the Community Services Division. Through the program I meet weekly with my mentor, an IT Field Operation Specialist, to assist with his activities in the CSO including items such as:

Active Directory maintenance of employees and inventory

Installation of new hardware devices and re-imaging used equipment

Troubleshooting IT help requests from CSO employees

DR. PRAMOD SINHA & DR. JAKE DABELL 08/2010-08/2014

MOSES LAKE ORTHODONTICS - business sold to Dr. David Feller 07/2013

Office Manager

Manage daily practice operations and staffing for 1-3 providers.

Enhance practice digital capabilities by creating and updating legal consents and consultation forms

Implement a digital process for signatures, clinical records transcription and document storage

Train new staff members in business office and clinical areas.

Treatment Coordinator for all new patient consultations; provide detailed correspondence of clinical findings and treatment plans; submit for treatment preauthorization with applicable insurance plans including Medicaid

Process and review daily and monthly reports; prepare practice analysis reports

Strategic planning of doctor time and daily schedules

Consistently increase production and collection goals

Document and maintain HIPAA & WISHA systems

Accounts Receivables management of private and insurance payments. Update correspondence including statements and transfer past-due collection accounts into autopay withdrawals.

Implement and coordinate Study Club to provide continuing education credits for area dental professionals to enhance provider relations within the community.

Responsible for all marketing efforts including patient contests, parties, community outreach, sponsorships, and online content (website/Facebook)

DSN SOFTWARE, INC 03/2004-08/2010

Practice Management Sales Consultant – Dental & Oral Surgery

Sell and support practice management software, services, upgrades, and training while facilitating client and staff transition.

Collaborate with programmers to achieve program enhancements requested by clients.

Skilled in increasing client satisfaction and relationship within highly competitive markets.

Network to form product integrations and industry relationships.

Customize presentations for various medical professionals.

Conduct market research, identify emerging trends, and introduce marketing strategies.

Travel to client offices and industry conventions to sell and market product and build relationships.

Monthly and yearly forecasting combined with strategic planning ensured that sales goals were reached.

PROFESSIONAL REFERENCES:

Jeff Campbell; Previous supervisor

Senior Consultant

DSN Software, Inc

Cell 206-***-****.

Office 425-***-****

Ramie Alvarado; Previous Co-worker

Office Manager

Feller Orthodontics

Cell 509-***-****

*****.********@*****.***

Current Supervisor available as reference if selected as final candidate for position.

Contact this candidate