Project Manager

DOUGLAS SCHOONOVER

Grand Haven, MI *****

**********@*****.*** 616-***-****

PROJECT MANAGEMENT PROFESSIONAL

Strategy Development – Project Execution – Client Success Dynamic and experienced Project Manager with a record of successful launching, directing and managing large scale programs. Worked in many different capacities in the support of Enterprise Asset Management solutions and automation projects: including pre-sales support, product marketing and management, project implementation and customer support.

Project plan development Tracking processes

Resource planning Team Building / Leadership

PROFESSIONAL EXPERIENCE

International Business Machines (IBM) (formerly MRO Software),Grand Rapids, MI 1999 to 6/2016 Senior Program Manager, Asset and Facilities Management 2012 – 6/2016 Drove worldwide expansion of IBM’s business partner network for facilities management solutions

(TRIRIGA). Responsible for development of communication program to increase awareness of IBM’s Smarter Infrastructure solutions (asset and facilities management) and drive customer engagements

(internal and external).

• Exceeded program goals for business partner expansion: Committed System Integrators – 142%, Committed Partners – 197%, Delivery professionals – 137%.

• Developed and implemented social media strategy for Smarter Infrastructure group

• Created and managed internal newsletter, SI Buzz; opened +410,000 times by +255,000 people (yearly) Senior Manager, Maximo Asset Navigator Operations 2009-2012 Worldwide responsibility for Maximo Asset Navigator lifecycle, including product management, QA testing, implementation, internal / external enablement, and customer support. Primary financial manager for Maximo Asset Navigator product line.

• Exceeded all service utilization goals

• Contributed to SOW (Statement of Work) for Maximo Asset Navigator projects

• Played key role in major account wins; Michelin, Chevron, CSX

• “Credit to IBM Values”

Managing Consultant, Manager 2006-2009

Subject Matter Expert for Maximo Navigator application (formerly IPC). Provided enablement for internal departments; sales and support.

• Create vertical (oil & gas, transportation) demo material to promote sales effort

• Secured largest Maximo Navigator service contract ; DTE - $350k

• Presented at company user conference, 4,000 attendees Manager, Systems Engineering 2001-2006

Responsible for generating service revenue and providing client support associated with the IPC application.

• Assumed Project Manager role for General Motors account. Coordinated implementation of 8 plants at a corporate level.

• Developed critical IPC marketing materials and contributed to corporate sales strategy.

• Increased service revenue by 100%

DOUG SCHOONOVER **********@*****.*** PAGE TWO

Systems Engineer 1999-2001

Subject Matter Expert for company flagship product, Illustrated Parts Catalog. Supported the complete client lifecycle; sales, project, support and expansion.

• Expand project scope to create additional revenue Egemin Automation (formerly Litton Industrial Automation), Holland, MI 1984 to 1999 Manager, Field Operations 1996 - 1999

Responsible for client relationship from purchase through decommission. Managed multiple departments, Project Engineering and Customer Service.

• Achieved and exceeded yearly service revenue goals by up to 20%. Manager, Project Engineering 1995-1996

Managed project lifecycle from proposal through acceptance. Responsible for project management, system engineering and installation staff.

• Supported pre-sales activities; developed project plans and cost estimates for project engineering and installation tasks.

Project Manager 1989-1995

Responsible for completing AGV System projects on time and within budget. Directed system engineering and installation activities.

• Salvaged $5 million failing project, avoiding litigation. Field Engineer 1986-1989

Responsible for installation of AGV Systems, including scheduling, on-site installation, acceptance testing and punch list resolution.

• 1 year on-site assignment. supervised / implemented company’s largest AGV System: 23 AGVs, 360 pick- up / delivery stations, and External Control System. Electronic Technician 1984-1986

Power-up, calibrated, and tested automated guided vehicles (AGVs). EDUCATION

Associates degree in Electronics, Phoenix Institute of Technology, Phoenix AZ

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