HEATHER PORRIA

408-***-****

Los Gatos, CA

acv229@r.postjobfree.com

Summary

Results-oriented General Manager with the ability to manage teams and implement projects to completion with high quality results. Successfully handles confidential assignments with tact and diplomacy, and exceptional ability to establish rapport with staff and clients. Proficient in project planning, organizing, and analysis; and skilled in written and verbal communications.

Qualifications

●Performance Management: Providing oversight of office staff and installation teams, and developing incentives for teams.

●Staffing: Recruiting, hiring, onboarding, and disciplining office staff and installation teams.

●Coordination: Managing meetings; providing procurement, marketing, field services policies and practices; coordinating multiple projects and teams on a daily basis.

●Project Management: Planning and monitoring jobs, and resolving issues.

●Financial Planning and Strategy: Setting yearly goals and objectives, overseeing financial plan, managing vendor and manufacturer accounts, accounts receivable and payable, collections.

●Process Improvement: Developing tools and processes to streamline customer experiences.

●Decision Making: Assigning responsibilities, making tactical and strategic financial decisions.

●Quality Management: Establishing and enforcing organization standards, working with customers and manufacturers to maintain quality standards.

Experience

Five Star Windows, Campbell, CA December 2015 to current

GENERAL MANAGER

Managed all aspects of office and field operations for this company with $3.5M in annual sales.

Ensured accountability from office and installation personnel.

Developed rewards program for installation teams.

Developed and posted job descriptions; interviewed, hired, disciplined, and dismissed office staff and installation personnel.

Provided all ordering and purchasing for job materials, safety supplies, and office equipment.

Coordinated with marketing vendors for ad approvals.

Overseen compliance of all company policies and procedures, as well as all State and Federal environmental and safety regulations (OSHA, CAL-OSHA, EPA, etc.).

For signed contracts: handled deposits, permit process, ensured HOA approvals, ordered job materials, scheduled and coordinated with customers, and ensured completion of projects to customers’ satisfaction.

Performed receivables, payables and collections.

Performed job costing in QuickBooks and Market Sharp.

Worked with president to develop and implement long-rage goals to meet business profitability growth objectives.

Written scripts for personnel to set customer expectations and document task completion.

Negotiated lease agreements.

Worked with sales, production managers, and service personnel to resolve quality issues.

Monitored profit and loss.

Five Star Windows, Campbell, CA October 2007 to December 2015

OFFICE/PROJECT MANAGER & BOOKKEEPER

●Manage all accounting, cash, and payroll, credit and collection operations for 25 employees.

●Deal directly with clients, vendors and work crews in fast paced new construction activities.

●Troubleshoot and handle client issues coordinating product and service resolution.

●Perform and manage general office duties that include communication between departments, faxing, emailing, phone calls, filing, and electronic paperwork/contract submissions.

●Screen potential new hires resume/applications.

●Compose and submit status financial reports.

●Manage daily schedule operations assignments, meetings/conferences calendar.

●Handle sensitive paperwork with a sense of priority and awareness.

T L Electric, Mountain View, CA Sept. 2000 to October 2007

OFFICE ADMINISTRATOR

●Managed Reception Desk with direct client greeting and telephone answering support.

●Provide administrative support to owner and lead foreman.

●Researched and prepared various client status reports.

●Provided all aspects of administrative assistance Completely supported a staff of five.

●Managed owners daily schedule & monthly calendar.

Education

Bachelor of Science in Nursing September 1988 to June 1993

San Jose State University - San Jose, CA

Bookkeeping Certificate September 2011 to May 2014

West Valley College - Saratoga, CA

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