Customer Service Data Entry

EMOHI EHIMIAGHE

***** ** ****** **, ******** AB T5T 1M1

403-***-**** **********@*****.***

HIGHLIGHT OF QUALIFICATIONS

• Exceptional customer service skills and a well-developed inter-personal and communication skills with a collaborative approach towards colleagues and partners.

• Efficient and accurate data entry skills with strong attention to details while maintaining a high level of discretion and confidentiality.

• Possess strong organizational skills, time management skills, with ability to prioritize and multi-task in high pressured work environments.

• Exhibited strong management skills and multitasking ability with regard to Administrative functions.

• Experienced in exceptional travel consultancy by coordinating travel activates by ensuring customers were on the right track by rendering helpful and relevant advice (i.e., advising on appropriate products that meet their needs) to increase customer loyalty and retention EDUCATION & DESIGNATIONS

Bachelors of Management University of Lethbridge – Calgary, AB April’ 2016 Bachelor of Science Covenant University – Human Resource Management– Nigeria Jun’2010 PROFESSIONAL EXPERIENCE

Retail Canada Safeway Ltd. - Calgary (part-time) Oct’14 -till date

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

• Collect cash from the customers, check and charge payments, perform exchange transactions.

• Ensure the compliance with all of policies and standards, including safety and security rules.

• Provide excellent customer service on behalf of the company.

• Answer phone calls; make announcements on internal notice system. Tour Consultant Tour Brokers International Ltd. – Lagos, Nigeria Oct 2011 – Aug 2013

• Packaging of holidays for clients - Preparation of well packaged itineraries to suit client's budget and requests such as honeymoon Packages, Family holiday Packages, School Excursions.

• Travelling and inspecting of hotels in different countries (South Africa and Dubai), the sole reason for this is to have a fore-knowledge of the properties sold to clients (its facilities, proximity to the airport and shopping Centers).

• Handling of cooperate clients hotel, flight and airport transfer bookings as well as providing the service of a tour guide if the need arises.Alliance with corporate organisations e.g. banks, oil and gas firms for promotional travel packages for customers, and staff incentive programs

• Liaison with local and foreign tour service providers, hotels and airlines for favorable business terms and also attended to the needs of customers by providing relevant solutions to their needs and offering professional and positive customer service (special rates, discounts and Insurance Coverage)

• Visa applications, vetting and consultation for destinations that require an Entry Visa Graduate Internship Cyberspace Network Ltd – Lagos, Nigeria Oct 2010 to Sept 2011

• Supported the Human Resource Manager in recruitment of new employees

• Assisted the HR manager in organizing staff training and Performance appraisal

• Performed Data entry and administrative tasks as required

• Conducted Campus recruitment, new employee orientation and on-boarding

• Managed Payroll and Benefit implementations

Internship Sky Walker Training Institute – Lagos, Nigeria July – Sept 2011

• Managed client-facing team responsible for client interactions with clients through email, phone calls and social media

• Developed, promoted, and modeled the customer service culture at Sky Walker Training Institute.

• Developed and maintained systems and procedures for client data management, interaction with travel agencies.

SKILLS

Proficient in MS Office – Word, Excel, PowerPoint, Outlook; Ticket bookings and hotel reservation application systems (Amadeus, Cruise Match online) INTEREST

Reading motivational books

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