Manager Customer Service
Resume:
St. Louis, MO *****
Cell 314-***-****
Via E-Mail ***********@*****.***
Litrice Jackson
GENERAL QUALIFICATIONS
1st and 3rd Party Collections
Excellent people skills
Tax Credit Certified
10 years of Leasing/Assistant Manager experience
12 years of Customer Service
Managed Unit Properties & 5-18 Employees
Dependable / Certified
Numerous Real Estate/Leasing courses and seminars
TECHNICAL SKILLS
Excel
AMSI
Rent Roll 2000
Internet searching
Yardi
Onsite
Cubs
LexisNexis
MRI
Skip Watch
Max Vault
Max Cloud
WORK HISTORY
Herman & Kittle Properties
Property Manager / Combo site
08/17/2015 Present
Rent collections, processing of resident move-ins and move-outs, Resident relations, including resident communication and notifications, oversee of resident work order intake and completion, and maintain properties by investigating and resolving tenant complaints and enforcing rules of occupancy. Prepare management reports and assistance in preparing annual operating budgets. Update marketing information on website. Negotiates leases and lease renewals with tenants. Oversee activities of contractors, vendor personnel, and suppliers. Completes move out process with new tenants including leasing signing, and key distribution. Oversee tenant ledgers to ensure timely collections. Coordinate move outs & apartment repairs with building engineers. Oversee tenant ledgers to ensure timely collections. Prepare and distribute late notices as necessary
National Church Residences
Assistant Manager / Combo site
03/2015- 08/17/2015
Responsibilities
Conduct all business in accordance with Company policies and procedures, Fair Housing, HUD regulations, local ordinances pertaining to apartments. Organize and files all Applicable reports, leases and paperwork .Process all security deposit move-out reports. Prepare recert’s for tax credit and project based Section 8. Collect rent, process bank deposits, collect unpaid rent, post notices on doors. Purchase supplies for maintenance staff. Perform evictions on delinquent rents, and submit all invoices into E-Pay. Submit and hand out utility checks.
Canfield Green Apartments
Assistant Manager/ Collection Manager
12/2013 09/23/2014
Responsible for the collection, posting, and tracking of all rent payments for 432 apartments • Track delinquency and appear in court for eviction proceedings when necessary. *Delinquency improved by 86.6% in my first three months of employment* • Input all bills pertaining to day to day operations such as utilities, contractor/vendor invoices, and association/membership fees • Create and maintain a schedule for all leasing and office staff on a monthly basis • Work with our courtesy officers to ensure that all “problem residents” are dealt with accordingly to ensure safe and happy living conditions in our community • Address any resident concerns or issues • Assist in the screening, and training process of new employees • Place orders for maintenance, office, and hospitality items • Leased apartments •Type letters, memos, leases and late notices Coordinate with contractors on a regular basis in regard to ongoing and upcoming projects
Madelaine Manor Apartments
Property Manager
April 13- 12/2013
Ability to understand financial goals, operate asset in owners best interest in accordance with Policies & Procedures. Maintain accurate records of all community transactions and submit on timely basis, rent rolls, delinquency reports, move-in/move-outs. Ensure that all rents and late fees/check charges are collected, posted and deposited. Generate necessary legal action, documents and process in accordance with State and Company guidelines. Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance, and other office duties.
Taxes USA
Area Manager
Nov10-April13
Oversee operations at 4 locations. Daily management duties hiring and firing staff, training, and making sure company policies are upheld at all times. Reviewing records, examine offices, and watch people as they work on the floor. Identify any violations of company policy. Performed daily, weekly, monthly reports, AP, AR. invoicing, marketing. Making sure all 4 stores stay above quota. Secured cash register and other issues such as appearance standards for employees as well as customer service policies. Manage payroll budgets in line with area sales performance. Ensure that all stores adhere to compliance requirements in all areas of operational activity, company policies and procedures.
Client Services
Collector
April10- August11
Performed collections activity based on collection queue/production goals. Follow all required FDCPA regulations and systems procedures. Maintain acceptable call quality as determine by management and Bank of America. Worked with attorneys/ DSA companies completing necessary correspondence to facilitate account resolution. Demonstrate communication and problem solving skills and the ability to act/decide accordingly.
Cricket Wireless
Store Manager
June08- Jan10
Manage and supervised staff (5). Balance daily, weekly, and monthly transactions. Order inventory. Handled customer complaints. Set up display room for the sales floor. Keep sales above quota. Trained and motivate staff.
Ridgetop Manor
Assistant Manager
January-07-February-08
Experience advancement through
Leasing Manger (2007)Work closely with attorney and housing officials, made sure work order were handle promptly, maintained files in accordance with HUD and management. Inspections, AP, AR, weekly occupancy reports, bi weekly payroll, yearly budget, employee evaluation, contractor coordination and supervision. Responsible for maintain high occupancy, NOI working within yearly budget and maintaining 1% or less delinquency.
Hillcrest Apartments
Leasing Agent
April 05 - December-06
Assisting in a new development lease up of 275 units, with the main focus of 95% occupancy within three months. Other responsibilities includes: setting up new office, rental application processing, inspections, market survey, account receivable, accounts payable, biweekly payroll, weekly reports, contractor coordination and supervision of employees. . Leasing/marketing rental application processing, resident retention/renewals inspections, AP, AR, weekly occupancy reports. Biweekly payroll, yearly budget,
Apartment Personnel
Leasing/Assistant Manager
June 1998 - June -05
Responsible for all leasing activities, maintained resident records, qualified prospective residents, showed model units, collected and deposited rent, accounts receivable, accounts payable, and supervised four other employees. Redirected incoming calls, recorded messages, handled residents regarding account and payments, maintained bills for the property, retention/renewals, billing, filing, and other office duties.
Territory & Empire Apartments
Assistant Manager
July1992-March -1997
Experience progressive advancement through Leasing (1992) Assistant Manager (1995) plan and manage budget, coordinate and improve leasing from 70% to 100% occupied supervise, payroll, AP, AR, bank deposit, collection and delinquent accounts. Invoicing, renewals, marketing, billing, filing and other office duties.
REFERENCES PROVIDED UPON REQUEST
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