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Tina Norris

Objective

To secure a position which relates to my experience, one where I can apply my knowledge and skills to better myself and the company.

Experience

09/2012-08/2013 Huntsville Hospital Huntsville, AL

Laboratory Central Processing Tech/Phlebotomist

Receive and process all specimens received in the lab in a timely manner

Distribute specimens to the appropriate areas of the lab

Routine management and maintenance on laboratory instruments and machinery

Registration of patients and ordering of laboratory tests

Perform phlebotomy duties as needed

Rotate to different areas of the lab in the event that they are short of employees

Generate pending report and solve issues and/or problems

Answer incoming calls and dispatch courier services as needed

Training of new employees

12/2009-02/2011 Trinity Medical Center Birmingham, AL

Specimen receiving, Front desk coordinator, and Phlebotomist

Blood collection by venipuncture and capillary techniques from patients of all age groups

Utilized standard procedures for the maintenance of positive patient identification

Patient registration and ordering of laboratory tests

Received and processed all specimens brought in from our outpatient vendors via Couriers

Responsible for counting, verification, and processing of all in-house, as well as Mayo Medical Laboratory specimens

As Front Desk Coordinator, I was responsible for receiving all in-house specimens, generation and distribution of all patient reports, answering and proper distribution of all incoming calls for the Laboratory

Attained blood from “hard to collect” patients

02/2006-10/2008 Buffalo Rock Company Birmingham, AL

Customer Service Representative-promoted to Accounts Receivable Coordinator

Handle all aspects and supervision of Customer Service/Accounts Receivable responsibilities

Responsible for attaining departmental goals as assigned

Generate, process, and mailing of all statements

Assist with training of new employees

Responsible for collections on assigned accounts and recommendation for legal action as needed

Assist CSR’s with level II collections

Assume responsibility for the department in the absence of the A/R Manager

Reconciliation of accounts on a monthly or as needed basis

01/2004-06/2005 NPHC, Inc. Huntsville, AL

Registered Nurse/Case Manager

Administered parenteral fluids, blood & blood components, pain medications and pharmacological agents

Developed and presented IV educational programs for in home care

Evaluated the patient, checked the infusion site for signs of infection and monitored for side effects

Cared and counseled for patients who require intravenous (IV) treatments and catheterization

Troubleshot problems regarding operational and clinical procedures

Responsible for the daily operation of the Decatur, AL infusion clinic

Responsible for scheduling for the Decatur and surrounding area

Responsible for scheduling nurses for required in home visits as well as Decatur infusion clinic patients

06/1999-04/2003 Laboratory Decatur General Hospital Decatur,AL

Phlebotomist

05/2003-01/2004 Emergency Department

Registered Nurse

As phlebotomist:

Blood collection by venipuncture and capillary techniques from patients of all age groups

Utilized standard procedures for the maintenance of positive patient identification

Paternity collections

Collected urine drug screens

Therapeutic phlebotomies

Patient registration and ordering of laboratory tests

Received and processed all specimens brought in from our outpatient vendors via Couriers

As a Registered Nurse:

Utilized the nursing processes, assessed, planned, provided and evaluated nursing care based on evidence

Provided and managed goal-oriented patient care by utilizing established nursing processes and principles

Established nursing diagnoses, written plan of care and formulation, implemented of treatment and evaluation of care

Demonstrated awareness of ongoing ER unit needs to provide leadership and direction to other team members in reaching optimal nursing care standards

Collaborated with other ER professionals to ensure effective patient care delivery to achieve the desired patient results

Education

Currently attending Wallace State College Hanceville, AL

Seeking an Associate in Applied Science in Clinical Laboratory Technician degree

08/2001-05/2003 Wallace State College Hanceville, AL

Associate in Applied Science in Nursing

Other skills

Microsoft Word Microsoft Excel Microsoft Outlook

Microsoft Power Point Customer Relations Supervisory experience

Proficient venipuncture skills Previous experience in a Physician

office setting as a phlebotomist

Excellent references available upon request

**Salary negotiable**

Contact this candidate