Customer Service Data Entry

Latanya Johnson

Receptionist - IPMH

Chicago, IL 60623

**********@*****.*** - 773-***-****

To secure an Administrative Assistant position where I can use my experience and customer service skills to delight the customer and grow the business.

WORK EXPERIENCE

Receptionist

IPMH - Oak Park, IL - 2012 to Present

Answer the main phone line at IPMH and redirect calls as appropriate to staff.

• Greet new participants and direct them to work area for training. and counseling. Manage the attendance reports and schedules for over 80 participants.

• Document daily absences and prepare attendance reports. Refer to staff manager for reconciliation meetings. Excellent cook

Home Health Aid - Chicago, IL - 2009 to 2012

Chicago, Il

• Run errands and provide transportation via the CDT service vehicles to doctors offices, appointments, shopping, other special events.

• Prepared nutritious healthy meals according to dietary guidelines. Meal preparation included meal planning and shopping. Excellent cook and follows recipe with special attention to details.

• Light housekeeping including dusting, vacuuming, moping, sweeping, laundry and bathrooms. Call Center collection representative

Malcolm S Gerald Assoc - Chicago, IL - 2004 to 2009 Updated client financial status and all collection efforts.

• Submitted data entry client financial report.

• Promptly notified credit manager when customer failed to pay.

• Assisted client in problem solving and provided debt solutions

• Performed various customer service and data entry tasks Postal Service

Mail Handler - Aurora, IL - 1999 to 2004

Sorted mail operating the FSM 1000 machine

• Received mail and inserted into Ups meter

• Stacked mail onto skids according to area code

EDUCATION

Diploma

James Madison High School Milwaukee - Milwaukee, WI 1989 to 1993

ADDITIONAL INFORMATION

Skills

Excellent communication skills oral and written

• Exhibits a professional friendly demeanor toward others. Actively listens to employees, customers and team members and takes appropriate action as needed..

• Good computer skills: Word, Microsoft outlook, /office suite, Internet

• Self motivated, well organized and able to prioritize, multitask and meet deadlines with minimal supervision.

Contact this candidate