Customer Service Sales
Resume:
LEISA McENTYRE
Plainville, GA 30733
*****.********@*****.***
SUMMARY: I am a highly motivated professional with records of accomplishments in supervision and customer service as well as complex problem solving and implementing preventative procedures. I am a recognized self-starter and results oriented individual. Areas of strength include:
Department head managing multiple job roles
Core Team Member and/or Lead of two SAP implementations
Analytical and administrative skills
Effective organizational and interpersonal skills
Skilled at multi-tasking and strong attention to detail
Ability to train and motivate as well as being a team-player
Excellent working knowledge using SAP, AS400 and WMS (warehouse managing system)
Proficient in Microsoft Office and pivot table analysis
EMPLOYMENT HISTORY
Himatsingka America, Inc. October 2007 - January 2016
Customer Service Manager
Liaison between sales and purchasing departments to ensure that orders are prioritized and shipped on time from the warehouse. Reviewed stock and scheduled orders accordingly. Manager of Customer Service department that included order entry for manual orders and electronically transmitted orders (EDI), order planner and claims. Notified customers of ship dates and impending stock issues based on forecast. Ability to understand implication of actions/decisions and their effects on all areas of company. Implemented new sales programs and requirements as mandated by customers. Reviewed customer requirements to ensure no chargebacks. Created sales and inventory analysis reports for upper management and sales team.
DWI Holdings, Inc. July 2001 – October 2007
Customer Service Manager
Manager of Customer Service department. Ensured tasks were completed in timely manner, recognizing and implementing priorities. Maintained selling item numbers and published price lists. Ability to understand implication of actions/decisions and their effects on all areas of company. Effective liaison between upper management and sales team and warehouse to implement new sales programs from entering order to shipping and receiving by the customer.
Crown Crafts, Inc. June 1989 – July 2001
Administrative Assistant to Vice-President
Performed all clerical and administrative duties. Typed and prepared licensing agreements. Responsible for Vice-President’s schedule. Prepared curriculum for national and regional sales meetings.
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