Customer Service Data Entry

SHERRIE KAY MCCONNELL

**** ********** **** • Huntsville, Alabama 35802 • United States • 256-***-**** • ************@*****.*** Objective

Seeking a position with a growing organization to make a positive impact on revenues, and experience long term career growth. Profile

Six years of experience in health insurance claims processing, with increasing responsibility over the operations and decision making processes for the department. Professional skillset which can immediately benefit any healthcare insurance organizatio n, with extensive on-the-job experience covering health insurance best practices, coding and filing and HIPAA compliance . Excellent customer service and interpersonal skills, developed by working closely with colleagues, healthcare providers, and policyhold ers. Areas of Expertise:

Explanation of Benefits HIPAA Compliance

Electronic Records Management

Medical Coding

Claims Processing Software

Experience

Lincare Huntsville,AL

2006-2016

Claims Processor II 2012 - Present

Claims Processor 2008 - 2012

• Responsible for handling a high volume of insurance claims from receipt to outcome, inc luding review of documentation, explanation of benefits, making a coverage decision, and communicating results to involved parties.

• Promoted in 2012, receiving additional decision-making authority for escalated claims requiring more knowledge and experience.

• Apply deep understanding of company policy and best practices when addressing new claims, making a quick and accurate decision on the coverage level after reviewing the case.

• Oversee training of new employees, providing guidance on claim decisions and how to efficiently manage workload while meeting critical deadlines.

• Entered patients information into computer base.

• Coded insurance and DX codes.

TN Unemployment Agency Fayetteville, TN

CSR, Data Entry 2002-2006

• Managed company jobs to prospects interested in the job available.

• Answered multiple phone lines.

• Data entry.

• Greeted cutsomers and interviewed them.

Education

Motlow State 1992

Associate Degree in Business Management

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