Customer Service Office

An enthusiastic professional experienced working in fast paced environments that demand strong, creative, organizational, and excellent communication skills. Dependable, trustworthy, and committed to excellent customer service. Confident in interactions with any individual; and has the ability to multi-task and completes all tasks in a timely manner. Key capabilities include (but are not limited to): Customer Service, Coordination, Word Processing, Collections, Filing, Telephone Reception, Problem Solving, and Office Equipment Operations.

QUALIFICATIONS

Ability to think proactively and take initiative

Ability to effectively and professionally interact with all levels of the organization, guests, etc.

Excellent organizational skills and attention to detail

Proven ability to multi-task

Highly computer literate with knowledge of MS Office Suite

Ability to work independently with little to no daily supervision

Excellent verbal and written communication skills

Professional, energetic, eager to learn and constantly possess a positive attitude

PROFESSIONAL EXPERIENCE

Manager, Membership, Registrations and Members Services, ACCA 12/98-07/15

Primary responsibilities are managing the association’s conference and training registration activities, coordinating member requests throughout the office and implementing member retention programs. Specific duties include:

Maintaining quality assurance of the associations new membership database

Coordinating of all administrative tasks for Annual Meeting and all other related meetings and seminars

Preparing and distributing registration confirmations and post conference evaluations

Handling all aspects of registration for Annual Meeting including on-site management of temporary personnel and processing exhibitor applications for trade show

Producing workshop and seminar materials

Managing internal social committees

Lead Monitor, Children’s Rights Council, Non-profit (Volunteered) 09/12-02/14

Primary responsibilities were to managing and monitor the parent’s and child or children’s activities, coordinating activity with parents and Children’s Rights Council implementing safe environment programs. Specific duties include:

Monitored all visits

Coordinating all activities and any encounters with children and parents

Kept detailed mediation records

Observed the behavior or child with parent(s)

Produced workshop and seminar materials for absentee parents

Managed internal social committees

Submitted custody evaluations to Children’s Rights Council Director

COMPUTER SKILLS

Windows 95, 98, Microsoft Office (Excel, Access, Word and Publisher), Outlook and other e-mail programs, Great Plains Dynamics, ABLAZE databases and Meeting Track, Microsoft Works, Regonline, Membersuite, Quick-books and experienced with the Internet and various other computer applications and software.

EDUCATION

University of Phoenix (05/13)

Bachelor’s Degree: Business Management (Minor: Human Art)

Business Writing & Grammar Skills (11/06)

Certificate

Anacostia High School (05/85)

Diploma

REFERENCES

Available Upon Request

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