Management Training
Resume:
BABYLYN PEÑA- LACUENTA
City Address
: #*** ***** *, *** **** LIpa City Batangas
Cell phone No.
: +63-906******* / +63-929*******
E-Mail Address
: acv1ta@r.postjobfree.com
OBJECTIVE
To obtain a position in a field that would best fit my qualifications and develop further my talents and skills for continuous career improvement.
SUMMARY OF QUALIFICATIONS
Responsible and Hardworking
Self-motivated
Trustworthy and Reliable
Adaptable, Goal-Oriented and Quality-Oriented
Excellent skills in collaboration and communication, can work under pressure and in minimal supervision
Knowledgeable in Microsoft Office Programs (Word, Excel, PowerPoint)
Knowledgeable in the Environmental Management System
PASSER: IRCA Lead Auditor Qualification Training (ISO9001:2008)
EXPERIENCE
ISO Specialist
QMS Lead Auditor Dec 2015-Present
First Philec Incorporated
2nd St. Ext., FPIP, Brgy. Ulango
Tanauan, Batangas
Coordinate, assist, train and evaluate quality management process regularly in specific segments within operations support center.
Record results and report to the managing Director.
Gather, compile and evaluate different program data documents like incident reports, satisfaction surveys and recommendations QM Director.
Train staff on Quality Management process and factors relevant to QM.
Participate in department safety committee meetings.
Explain and tutor committee members on quality and safety issues and support members seek solutions.
Plan, execute, coordinate and support quarterly team member’s record review in assigned divisions.
Involve proactively to plan, manage and assist quarterly Quality Management team meetings.
Compile all QM reports and present to Director of QM.
Develop process to encourage teams for becoming self-sufficient.
Participate in QM related meetings and trainings.
Explain training information to concerned staff.
Analyze, suggest and manage staff training needs on basis of contractual requirement.
Business Process, Safety & Security Officer
Restaurant Operations Officer April 2015 – Dec 2015
CLUB BALAI ISABEL
Brgy. Banga, Talisay Batangas
BUSINESS PROCESS OFFICER
Assists with the research of internal and external best practices and with recommendations for process improvements.
Assumes ownership of the design, development, implementation, change management, compliance, and success measures.
Communicates the status of the initiatives and associated projects or teams to appropriate levels of the organization.
Communicates and secures sponsorship on innovation and business models.
Participates in the business planning, capital planning and portfolio management processes to acquire resources needed to implement process improvements.
Validates benefits, cost, and opportunity fit of all process/opportunity/system changes and prioritizing these initiatives based on established guidelines.
Acts as Ambassador for measurement, accountability and a disciplined approach to process improvement throughout the Organization.
Understands and manages readiness and capacity for technology changes.
Establishes mechanisms for planning, completing and monitoring process changes for projects, pre-acquisitions and/or post-acquisitions including the assessment of returns (productivity, growth, etc.).
Defines common platform/architecture for gathering, communicating and reporting operating metrics.
Restaurant Operations Officer-in-Charge
Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
Ensure that all food and products are consistently prepared and served according to the restaurant recipes, portioning, cooking and serving standards.
Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant and hotel policies and procedures.
Fill in where needed to ensure guest service standards and efficient operations.
Continually strive to develop your team in all areas of managerial and professional development.
Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurants preventative maintenance programs.
Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant and hotels receiving policies and procedures. Oversee and ensure that food & beverage and resort policies on employee performance appraisals are followed and completed on a timely basis.
Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
Be knowledgeable of food & beverage and resort policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, associates and guests.
Integrated Management System Officer (Deputy ISO Q/E Officer)
IMS Lead Auditor (IRCA Certification)
Continuous Improvement Officer (Efficiency Operations) July 2009 – March 2014
SOHBI KOHGEI (Phils.), Inc.
Special Economic Zone, LIMA Technology Center, Lipa City, Batangas
Deputy IMS(Q/E) Management Representative/ ISO Officer
Responsible for the development, implementation, maintenance and review of the company’s Quality/Environment System based on ISO standards and commitment.
Ensures that all requirements of ISO 9001:2008; 14001:2004 are built into the system, properly implemented and approved by the Management Representative.
Identifies and recommends to management appropriate human, physical and financial resources to implement and maintain the Quality System.
Ensures the resources are properly coordinated for the deployment of Quality Policy and are adequate to carry the task within the area of responsibility.
Responsible for providing IMS training, communication and awareness among the employees at all levels of the organization.
Revision of Training Program and implementation of IMS related training requirements.
Supervises all activities involved in establishing of procedures, standards, conformance appraisal and corrective actions.
Heads the technical and quality audit to assess the company’s system and evaluate problems and solutions on the different product and processes.
Reviews procedures, establish and maintain a system of corrective action to ensure the effective elimination of deficiencies within the IMS.
Directs the Lead Auditor on the results of IA for Management Review.
Monitors Internal Audit follow-up activities to ensure corrective actions are taken on time.
Reviews the works done by the IMS Review Committee, manages procedures for Quality Records and Document Control System.
Coordinates with the IMS Review Committee ensuring that all requirements of ISO 9001:2008; 14001-2004 are built into the IMS.
Assist in the identification of vital resources for the deployment of Quality Policy and Objectives to adequately carry the departmental task within the area of responsibility.
Spearheads the implementation of IMS trainings and awareness in the organization (top to bottom).
Actively involves self in all evaluations of quality problems and solutions on the different products and processes.
Carries out verifications on corrective/preventive actions taken by each department to ensure effective elimination of deficiencies within the IMS.
Assist in records summary compilation of IA reports for MRev.
Provides guidance to IMS Review Committee as to standard conformity including management to procedures for Quality Records and Document Control System
IMS LEAD AUDITOR
Leads the IMS Internal Audit Group and be responsible in the strategic planning, and scheduling of Internal Audits.
Reports to Management Representative all findings including the analysis as a result of the Internal Audit and ensures follow-up audit activities are carried out on any agreed corrective and preventive actions.
Gives directives to the Deputy Lead Auditors for effective and efficient conduct of audit.
Approves selection of the audit team.
Takes part in the auditing by acting as an ordinary auditor for part of the Internal Audit hence performing the duties and responsibilities of an Internal Quality Auditor.
Initiates nonconformance reports and implementing corrective/preventive actions.
Ensures any resulting corrective actions are carried out, monitored and proven to be effective.
Ensures that any Nonconformance against the system documentation, procedures and ISO standards are resolved.
Carries out review and analysis on Internal Audit results thru Statistical Process Control submitted by the Deputy Lead Auditors which identifies nonconformance occurrence to major clause/s of ISO standards to be addressed as input to management review.
Ensures that significant findings are compiled and submitted for the Management Review meetings to enable long-term corrective actions preventive actions to be implemented.
Responsible for team (auditors) discipline.
Continuous Improvement /Efficiency Operations Officer
Identify and facilitate process improvement projects, training/ workshops to drive cultural change
Facilitate company activities in support to cost-cutting objective of company, hence promoting reduce, reuse recycle.
Conduct root cause analysis to determine metrics, troubleshoot manufacturing/ business and assembly issues, material flow, project plans, production capacity, facility design and create process documentation
Carrying out advanced data collection and analysis for process mapping, develop budgets and cost analysis to determine project feasibility
Design, Install and debug tooling and capital equipment as it relates to process improvement
Drive value stream mapping to define “As-Is Analysis” and the transition to Future State
Develop and conduct compliance audits, program evaluations and reviews to drive results with the fortitude to ensure change is permanent
Spearheads KAIZEN activities and other continuous improvement program which drives employees to have workmanship, initiatives and high morale, thus still continuous to be customer centric.
Systems Document Controller
Handles the control of all the established Integrated Management System documents and records
a.Assigns document number as its distinctive identification
b.Issues and retrieves documents following issuances and retrieval rules and procedures
c.Assures that all records serve its active and inactive retention period.
Ensures that all documents and records are properly maintained to provide evidence of conformity to requirements and of the effective operation of IMS
Filing important Memo, Documents & other files
Environment and Pollution Control Clerk
Responsible in Making Self-Monitoring Report And Compliance Monitoring Report
Assist PCO In monitoring the Legal Requirement Renewal
Safety Coordinator
Provides documentation and communications of inspections results including necessary corrective measures
Assist in maintaining a safe working environment in compliance with environmental safety regulations, standards and practices.
Provides training to Division personnel on a variety of safety and health topics.
Company Certified Trainer
Conduct Orientation to Newly-Hired employees
Provides training to regular employees pertaining improvement activities, Document Control or any topic assigned as necessary.
Responsible in Training the Trainers and qualifying possible Trainers.
Production Operator
January 2005 to July 2009
SOHBI KOHGEI (Phils.), Inc.
PERSONAL INFORMATION
Birthdate : 01March 1986
Civil Status : Married
Citizenship : Filipino
Religion : Roman Catholic
SSS No. : 04-1420353-2
TIN No. : 933-190-492
EDUCATION
Bachelor of Science in Secondary Education June 2002 – March 2004
Lipa City Colleges
Lipa City Batangas
Academic Scholar
Lipa City Colleges June 1998– March 2002
Lipa City, Batangas
Consistent Honor Student; SALUTATORIAN of the graduating class
San Jose Elementary School June 1992 – March 1998
San Jose LIpaCIty
Achiever
SEMINARS/TRAININGS ATTENDED
Personality Development & Work Attitude Values Enhancement-SKPI July 2009
SEOS WORKSHOP (5S and &Waste Workshop)-SKPI August 2009
File Management & Security Awareness-SKPI September 2009
Internal Auditors Qualification Training-SKPI September 2009
Document and Record Management-SKPI October 2009
Disaster Management Training-SKPI November 2009
Basic Fire Fighting and Survival Seminar-SKPI November 2009
Search and Rescue Seminar-SKPI April 2010
Trainer’s Training-SKPI June 2010
Basic Statistical Process Control-SKPI September 2010
Microsoft PowerPoint Presentation Training-SKPI October 2011
Hazard Identification, Risk Assessment and Control Seminar-SKPI December 2011
Work Attitude and Values Enhancement Training April 2013
IRCA: Lead /External Auditor Qualification Training-CIPI Registrar, Pasig June 2014
ISO9001:2015 requirements as new Generation of QMS- AJA Registrars, Alabang March 2016
First Aid Certification Training- Philippine Red Cross, Lipa Chapter March 2016
CHARACTER REFERENCES
Ms. Cherry M. Peña
HR Manager
G&G Manpower Services (Former SKPI Admin Manager)
Ms. Wilma Albufera
EMO/SO/PCO
SohbiKohgei (Phils.), Inc., Special Economic Zone, LIMA Technology Center, Lipa City, Batangas
Ms. FlorilynMaranan
Sales & Marketing Manager
Toyota Tsusho, CPIP, Calamba City
I hereby certify that the information contained herein is complete, accurate and factual.
BABYLY N P. LACUENTA
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