Customer Service, Phlebotomy
Resume:
To whom it may concern:
I have three years of experience drawing blood for law enforcement agencies. During my employment I learned numerous important life skills. I have learned how to communicate under pressure, to trust, have confidence in myself, and have pride in what I do. Trying to explain a process to people who are under the influence is a bit challenging sometimes; they can become sad, scared, angry and even violent. I have made a reputation for myself to the officers I work for about how to deal with these emotional arrestees, they all trust me to be able to alleviate the subjects anxiety and makes them as comfortable as possible. I calmly explain the process that is ahead of them and what actions need to be done so they can go home as soon as possible. All of the officers I work with have faith in my performance and confidence I will get the evidence needed. I have to have a lot of trust in the officers to protect me from the arrestees that become violent. I have learned to adapt and be comfortable in every situation I am faced with. I am comfortable and successful with drawing blood in the back of cop cars, on curbs in freezing temperatures, at emotion death scenes, while someone is hand cuffed behind the back, even with a dozen officers holding the subject to the floor while they scream and fight. Without trust I would be timid and unable to get the evidence. I deserve the reputation I have and I am confident I can get the job done in an situation I am faced with. I take pride in the fact I am good at what I do and I enjoy knowing I am liked and respected by the people I work for.
I am a very dedicated, responsible and punctual individual. I am always eager to learn ways to better myself and those around me. When completing a task I always give my full efforts into making it the best I can. I have worked long and hard to be the phlebotomist I am today. I am looking forward to the opportunity to teach fellow employees what I have learned over the years and learn different ways to be successful. If given the opportunity to prove myself I guarantee I will not disappoint.
Thank you for your time and consideration
Cortney Conrad CPT1#60246
*************@*****.***
Cortney Conrad, CPT1 #60246
7196 San Carmela Court
Rancho Cucamonga, CA 91730
*************@*****.***
NCCT CERTIFIED AND STATE LICENSED PHLEBOTOMIST
Skillful and precise in performing venipuncture and capillary punctures on patients of all ages. Excellent patient-relation skills, known for having a gentle touch and the ability to alleviate patient anxiety.
CORE COMPETENCIES
* Venipuncture and Capillary Punctures * Site Preparation
* Order Of Draw * Blood Cultures
* Blood Collection and Specimen Integrity * Excellent Patient-Relation Skills
* Patient Safety and Care * Patient Identification/Labeling
EDUCATION AND PROFESSIONAL EXPERIENCE
Law Enforcement Medical Services (LEMS): October 2013 to May 2016
- On-Call Phlebotomist
- Draw blood, take urine samples, dart removals, take vital signs and administer rape kits
- Over 3,000 successful draws
Promoted to Shift Lead and Dispatcher in 2014
- Answer phone calls
- Document calling agency, time of request, the one responding and ending location
- Dispatch nurses throughout 7 regions (over 50 locations)
CPR Certified ( Adult and Child/Infant) Expires 2/2017
Certified Phlebotomy Technician Program: 09/2012 to 11/2012
- Attended Chaffey College
- Earned 84 percent on the National Exam
- Four weeks of an acute care internship and training at San Antonio Community Hospital
- Over 120 successful draws
- Experienced with winged sets, syringes and straight needles
- Successful with skin puncture collections
Rancho Cucamonga High School: 2004 to 2008
- Varsity softball starter (4 years)
- CIF Champions 2006
- Second team all-league 2006
- First team all-league 2007 & 2008
OTHER PROFESSIONAL EXPERIENCES
Bonita High School: 09/2013 to 06/2014
- Junior Varsity Assistant Coach for Softball Team
Slater’s 50/50 Burger: 06/2013 to 12/2013
- Hostess
- Customer service, Stocking, Organizing, Seating arrangement and take out orders
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