Sales Manager

Tonya Johnson

Tech Sales Manager - Staples

Waldorf, MD

***************@*****.*** - 202-***-****

To work for a well-known company where I can show my expertise in providing excellent customer service support and demonstrated ability to make plans for the organization to meet and maintain its overall customer service goals in the most economical manner.

Authorized to work in the US for any employer

WORK EXPERIENCE

Tech Sales Manager

Staples - Clinton, MD - December 2014 to Present

Manage Tech goals.

•Serves as a leader within the retail organization with direct accountability to the Tech Selling floor.

•Provide coaching and feedback to all tech sales associates. Task personal accountability for the tech sales team.

•Drive profitable sales and service. High integrity and ethical behavior as a key holder for the store.

•Recruitment and performance assessments of Tech Sales associates.

•Selling technology and computing selling programs; Exhibits inspired selling behaviors in all interactions and communications with customers, associates and management. Coaches team of associates to do the same; Serves as a Selling and Service role model for whole store.

•Achieve all sales & service goals and drive DPT through presenting solutions.

•Respond and solve customer request and concerns.

•Signing up more accounts for personal and small businesses

•Open and close store.

•Acting in assisting as MOD

•Handling cash office drops and delivering change to associates.

•Handling overrides as requested.

•Settling cash bags and counting vault on a day to day basis

•Managing the sales floor

•Interviewing for positions within the company.

•Manage associates to strive for sales goals.

•Manage CSAT.

Customer Services Supervisor

Office Depot - Gaithersburg, MD - October 2012 to December 2014

Serve customers in-person, or via telephone/e-mail, handling inquiries, complaints, and accounts

• Direct requests and unresolved issues to the appropriate department and follow up to assure customer satisfaction

•Manage training new employees for different locations

•Manage customer records, keeping track of customer interactions and transactions including details of inquiries, comments and complaints and details of actions taken via Customer Relationship Management

•Maintain proficient understanding of all products and services

•Expertly use all commercial printing, copying, faxing, binding, and document preparation equipment

•Assist with customer incoming mail to effectively manage problem resolution and recommend appropriate

•changes in the CPD Department.

•Manage and Train employees for different work sights

•Apply broad knowledge, information and deep expertise to address critical issues.

•Focus on Services and drive sales goals.

Assistant Manager

Johnston & Murphy - Washington, DC - October 2005 to March 2011

Performed recruiting, selection, as well as training

•Responsible for helping the sales staff meets sales quota

•Managed the store and implemented all policies and procedures in the absence of the manager

•Assisted store manager in developing a weekly sales budget for each employee

•Helped store manager plan weekly staffing schedules in order to maximize potential store volume

•Trained and supervised employees

•Monitored sales/inventory to ensure maximum turnover of merchandise

•Monitored discounting or unusual trends in competitive pricing and reported to store manager

•Assisted store manager in organizing and filing all personnel records and reports

•Organized stock room according to Operations Policy Manual

•Assist store manager in shrinkage control for the store, including cash control and unit stock controls Set up displays

•Driving Matrix’s top performer

Guest Service Manager

Holiday Inn Express - Camp Springs, MD - May 2005 to August 2005

Performed electronic inventory control for over 100 office items

•Scheduled personnel meetings and designed work schedules for staff

•Performed accounting procedures for petty cash, refund, miscellaneous charges and cash disbursements• Conducted sales and marketing for weddings, banquets and special events

Front Desk Agent

The Churchill Hotel - Washington, DC - August 2000 to July 2004

Performed electronic guest registration using customized software

•Performed concierge services and acted as liaison to management

•Operated a multi-line PBX telephone system to a staff of over 50

•Check guest in and out of hotel

EDUCATION

AAS in Cyber Security

Montgomery College - Rockville, MD

2013 to Present

Information Security Technologies

ASM Educational Center - Rockville, MD

2012 to Present

SKILLS

Management (10+ years), Retail Management (10+ years), Hospitality Management (10+ years), Medical

Billing (1 year)

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