Customer Service Manager

Shanon Berney

***** ***** * *** **

Mansfield, PA 16933

Phone: 570-***-****

E-mail: **************@*****.***

Workplace Skills

Operated electronic cash register

Customer service experience

Ability to work in a fast paced environment

Supervisor experience

Food prep knowledge

Work History

[Aug.2014-Jan.2015] PAP Technologies/Packer Lancaster, PA 17601

Packed product accordingly/stacked product onto skid for shipping. Operated line machinery. Recorded product, packaging, and order information on specified forms and records. Counted products and materials.

[April 2014-July 2014] Evolution/Bartender Palm Bay, FL 32905

Provided customer service to large groups of people. Prepared and served menu items. Collected money for items served. Checked identification of customers to verify age requirements for purchase of items. Cleaned glasses, utensils, and bar equipment. Balanced cash receipts. Arranged for taxis or other transportation needs for patrons as needed.

[March 2013-March 2014] The JayGroup/C.S.R. Lancaster, PA 17601

Conferred with customers by telephone to provide information about products/services, take/enter orders, canceled accounts, and obtained details of complaints. Checked to ensure that appropriate changes were made to resolve customers’ problems. Kept records of customer interactions or transactions, recorded details of inquiries, complaints, or comments, as well as actions taken. Resolved customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money or adjusting bills. Completed contract forms, prepared change of address records, and issued service discontinuance orders, using computers.

[Dec.2010-July 2012] Sunoco/Cashier Stevens, PA 17578

Provided customer service and handled large sums of money while at the cash register. Performed basic bookkeeping. Conferred with customers in person to provide information about products and entered orders. Cleaned and stocked store as needed. Basic computer system use. Check to ensure that appropriate changes were made to resolve customers’ problems. Also, did weekly ordering and inventory. Preparation of food. I sold tobacco products as well as used a PA state lottery machine. Completed a D.S.R. (Daily Sales Report) at the end of every shift.

[Jan.2010-Nov.2010] Pepperidge Farm/Packer Denver, PA 17517

Operated line machinery. Provided quality control. Recorded product, packaging, and order information on specified forms and records. Packed product accordingly/stacked product onto skid for shipping.

[April 2007-Dec.2009] Auntie Annes/Shift Manager Ephrata, PA 17522

Provided customer service and handled large sums of money while at the cash register and when making daily bank deposits. Performed basic bookkeeping. Conferred with customers by telephone and/or in person to provide information about products or services and take/enter orders. I cleaned the store and stocked supplies as needed. Basic computer use. Checked to ensure that appropriate changes were made to resolve customers’ problems. I did weekly/monthly inventory as well as weekly ordering. Transferred funds. Resolved customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money or adjusting bills. Prepared food while overseeing a crew of three or more staff members. I was also responsible for D.S.R.’s as well as weekly/ monthly sales reports. I scheduled all employees. I also took over as Lead Store Manager for a period of three months while both the store manager and asst. manager were on maternity leave. During that time I was asked to evaluate/train staff as well as hiring/firing.

Education

Manheim Township High School- Obtained General Equivalency Diploma in October 1998

References

Available upon request

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