Ken Akatsu
Mckinney, TX *****
acv1m1@r.postjobfree.com 214-***-****
Professional Summary
20+ years of IT roles and proven excellent training with extensive leadership, experience in staff development, process and productivity improvements, performance management and curriculum design. Well-knowledge of service and application delivery, as well as successful service level agreement accomplishments. Hands-on experience in troubleshooting service infrastructure. Passionate about quality and customer satisfaction. Record of improving efficiency, productivity through process improvement. Outstanding interpersonal, and presentation skills.
Core Competencies
• Strategic Planning
• Process Improvement
• Quality Control
• Proposal Development
• Market Analysis
• Budget Planning & Cost Control
• Project Leadership
• Client Relations
• Risk Management
• Process & Procedure Improvements
Work History
Independent IT Consultant Feb.2016 - Present
• Contracted with google for improve AdSense project.
• Contracted with Japanese Major Steel manufacturer for improve network system. Nippon Express Inc. – Grapevine, TX Nov.2014 - Jan.2016 Household goods, Sr. Supervisor
• Managed 5 employees.
• Responsible for coordinating team activities, including communication with the customer, project organization, and problem-solving.
• Contact, negotiate with customer and Japanese export side to coordinate shipment, delivery.
• Improve budget exceed 130%
IT improvement consultant – Tokyo, Japan July.2013 - May.2014 Contractor Consulting project base; managed 5-40 members
• Lead making the outline design, linkage test, implementation of composite test and procedure document from definition in a middleware upgrade project of the server which becomes GW of an approval system of credit.
Tech base Inc. – Tokyo, Japan Apl.2013 - July.2013 HR business development manager/IT consultant
• Follow up Japanese Major Banking disaster-recovery-system restructure project, lead 30 engineers.
• Directed planning, budgeting, vendor selection and quality assurance efforts.
• Defined clear targets and objectives and communicated them to other team members.
• Managed, updated, and followed up on action items, risks, issues, and inquiry to clients relating to change requests, approval and implementation of Middleware. Pasona Tech Inc. – Tokyo, Japan May.2010 – Mar.2013 Outsource center Project manager
• Managed 5-100 employees.
• Provide and strategy and business plan for Service delivery group in OS center, call center from initial start- up to full operational status, kitting PC center, and managed 30 short term project.
• PM of Cisco support center to lead report to Cisco HQ, monthly, Quarterly. HR development manager
• Managed 6 employees as HR trained hundreds of new members, including conducting performance reviews.
• Strengthened company's business by leading implementation of human resource training project, including manager training, performs check.
• Coordinated ongoing technical training and personal development classes for staff members.
• Organized and edited training manuals, multimedia visual aids and other educational materials. Hirose Electric Corporation – Tokyo, Japan Sept.2005 – Apl.2010 Project manager
• Managed 15 domestic branch include 4 factories and 3 International factories network with 5 employees as project manager. Directed planning, budgeting, vendor selection and quality assurance efforts.
• Migrated Active Directory users and computers from two different AD domains to one due to the company merger. Upgraded and expanded network systems and their components.
• Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.
• Reduced downtime by 10% while restructuring systems. Fujifilm Corporation – Kanagawa, Japan Dec.2004 – July.2005 Network Sub leader/Project manager
• Managed 50 engineers and 1300 nodes.
• Troubleshoot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.
• Communicated with vendors to resolve network outages and periods of reduced performance.
• Designed and implemented networks in collaboration with project engineers. K.F Limited – Kanagawa, Japan July.1995 – Nov.2004 IT business development manager/Vice President
• Directed and managed all operations including 10 employees.
• Reported to CEO and held full profit and loss accountability.
• Developed IT business and expanded the company's annual revenues to six times. Education Training
Tokyo Foreign Language college- Tokyo, Japan / Major; English Ninomiya High School Diploma – Odawara, Japan
Training for employee training; Change people, Change business, Change Japan Training for Project management
Training for PMP testing
Training of Project management; project control at Deloitte Training of Project management; Quality control at Deloitte Training of Leadership, communication for Project manager Certification of Hyper-V implantation by Microsoft Training of Information security
Training of consulting business development
Languages & Technology Skills
Languages
• Bilingual – English & Japanese
Platforms
• Windows Server 2000/2003/2008/2012
• Windows 95/NT/98/2000/XP/Vista/7/8.1/10
• Linux (Red Hat, Cent OS, etc.)
• MAC OS X
Software & Technology
• Active Directory
• MS SQL Server
• MS Exchange
• Hyper-V
• MS Office (Word, Excel,
PowerPoint, Outlook,
Access, Visio, Project)
• VMware
• Adobe CS (Photo Shop,
Illustrator, Dreamweaver)
• IBM WebSphere MQ
Hardware
• Cisco catalyst/ASA, BIGIP, EMC, HP, DELL, NEC, Fujitsu, Hitachi, etc.