Customer Service Human Resource
Resume:
Nikolena Harris
***** ***** **** ** *** *** • North Olmsted, Ohio 44070
216-***-**** • ******************@*****.***
Human Resource Professional looking for a career opportunity offering opportunity for advancement and professional development that allows utilization of leadership, organizational, and interpersonal skills
SUMMARY QUALIFICATIONS
Customer Service & Employee Relations
Filing, Data Retrieval and File Storage
Office Equipment Operation and New Hire Training on Equipment Policies
Multi-Line Telephone Reception
Problem Solving and Critical Thinking
Multi-Tasking, Organization and Meeting Deadlines
Microsoft Office Suite and Outlook
Human Resource Information System (HRIS) Usage: Kronos, UltiPro
PROFESSIONAL EXPERIENCE
OhioGuidestone - 2008-Present Human Resource Assistant
Perform various duties such as sorting, documenting, photocopying, faxing, mailing, organizing filing system, and distributing incoming communication data
Interact daily with line staff, directors and executives to help resolve equipment issues
Regularly train new staff on properly equipment usage
Maintain agency wide employee directory
Activate and de-activate employee identification badges on Keyscan database
Operate multi-line telephone system to transfer calls to appropriate staff members throughout the agency
Purchase office equipment and supplies, performed inventory control, contacted vendors and subcontractors to perform and supply various services, negotiated and worked with vendors and subcontractors to resolve issues
Create and implemented administrative policies and procedures
Perform records management - filed and recorded confidential documentation, electronic files, inventories and reports
Store employee files and retrieve archived files as requested
Reserves Network – 2007-2008
Clerical Assistant
Answered and managed incoming and outgoing calls while recording accurate messages.
Inventory maintenance
Data Entry
Creating and distributing purchase orders
Opened, sorted and distributed incoming mail
Collier Painting & General Contracting- 1999-2007
Office Manager
Handled all office duties - typed and processed various memos, letters, reports, envelopes, and other related documents
Processed checks, contracts and mail distribution
Acted as an information source to outside contractors, company employees, and customers concerns
Scheduled and coordinated meetings and appointments for management
REFERENCES
Eileen Nelson – Director of Plant Operations - 202 E Bagley Rd Berea, Ohio 44017
Rick Zieger- Projects Manager - 202 E Bagley Rd Berea, Ohio 44017
Jeffery Kilpatrick – Assistant Director - 202 E Bagley Rd. Berea, Ohio 44017
Timika Bradley – Human Resource Generalist - 303 E. Bagley Rd, Berea Ohio 44017
Contact this candidate