MS Outlook, Word, Excel, calendar management, project mgmt assistant

DEBORAH COPPINGER HEIZMAN

*** *********** **** **********, ** 06457

860-***-**** ** ******@*****.***

Experience Software

Property Insurance Mitigation/Restoration MS Office 365/MS Office Suite Project Management Assistance Xactimate / Construction Estimating Construction Office Operations Xactanalysis / Property Claim Processing Construction Site Office Operations Next Gear Solutions / Restoration-Mitigation Database Retail Construction/Operations: Receiving/ Cash Training Moisture Mapper / Property Claim Processing Manufacturing: Assembly, Expediting, Inspection 1st Choice / Property Claim Processing History:

United Cleaning & Restoration LLC, Middlefield CT

Construction Manager Assistant 2015-2016

Route incoming calls. Assist production team with scheduling jobs and subcontractors, obtaining building permits, collection of subcontractor documentation. Using Xactimate/Xactanalysis; produced change orders and repair supplements to the adjuster/customer/public adjuster for approval and through to invoicing. Follow up on payments including collections on overdue accounts. Process weekly reports to ensure proper posting of job costs and the overall gross profit per job. Code material receipts/services per category/project for payment. Review timecards to ensure crew time is posted to the proper projects and monitor vehicle GPS reports. Admin tasks included letter writing, form creation, and excel spreadsheets. Mitigation Manager Assistant 2013-2015

Route incoming calls. Produce mitigation/cleaning/remediation estimates utilizing crew notes/photos. Process estimates and invoices to adjuster/customer/public adjuster for approval/payment using Xactimate/Xactanalysis. Assist Mitigation Manager in scheduling crews to customer’s homes due to water mitigation, mold remediation, soot/smoke cleaning and hoarder clean out. Process weekly reports to ensure proper posting of job costs and the overall gross profit per job. Review timecards to determine time posted to the proper projects as well as monitoring of vehicle GPS reports. Followed up on payments including collections against overdue accounts. Servpro of New Haven, North Haven CT

Operations Assistant 2012-2013

Route incoming calls. Produced mitigation/cleaning/remediation estimate from crew notes/photos. Using Xactimate/Xactanalysis; processed estimates and invoicing through to adjuster/customer for approval/payment. United Cleaning & Restoration LLC, Middlefield CT

Inside Operations Coordinator 2011-2012

Route mitigation/restoration calls to the proper crews to handle. Using Xactimate/Xactanalysis; worked with insurance adjusters to process estimates for approval and invoices for payment. Follow up on payments including collection of overdue accounts. Admin tasks included letter writing, form creation, and excel spreadsheets. Wesleyan University, Middletown CT

Administrative Assistant 2006-2010

Phone, electronic and written communications with alumni, parents, students, faculty and staff, coordinate calendars, schedule meetings, manage travel arrangements, maintain confidential databases as well as electronic and paper files on donors. Reconcile expense reports. Organize donor and staff meetings with catering, on and off campus. Train and supervise student work staff. Manage large staff / alumni mailings. Responsible for purchase of office supplies and equipment upkeep. A. R. Mazzotta Employment Specialists, Middletown CT Wesleyan University, Middletown CT / Administrative Assistant 2005- Primary Steel, Middletown CT / Receptionist 2005 LCM Construction, Middletown, CT

The River Highlands, Cromwell CT; A Daylar Development (Construction of a 202 unit planned residential golf community; Value: $60 million) Assistant to the Project Manager 2002-2005

Along with the project manager, scheduled and supervised subcontractor work. Coordinated subcontractors regarding warranty and punch list items, QC inspections, procured materials and services. Assisted the project manager and developer to solicit, review and make recommendations of subcontractor contracts.

The Sports Authority – Englewood, CO

Regional Operations Coordinator 1998-2002, Store Support Coordinator 1994-1998, Receiving/Customer Service Manager 93-94 Operational start-up for over Fifty stores located in the USA and Canada; ranging in size from 8,000 to 43,000 SF. Ensured that the front line, receiving and office areas were ready for system installations. If needed, worked with construction manager and general contractor to ensure missing items were completed. Liaison with data/phone and the cash system subcontractors to insure systems were installed and operational at all stations. System and process training of receiving, cashiers and cash office personnel. Temporary warehouse set-up experience to allow for receipt of merchandise when store site was not ready to be occupied. Education and References upon request