Customer Service Data Entry

Aeronica Cheatham

Maysville Rd NE. Huntsville, AL 35811 256-***-**** *********@*****.***

Qualifications Summary

Administrative support professional experienced in handling internal and external customers at all levels via telephone and email to ensure successful communication by actively listening and asking probing questions. Trustworthy, ethical and discreet individual; committed to providing superior customer service. Enjoy sharing knowledge and encouraging the development of others, to achieve specific individual and team goals. Able to resolve in-depth queries in a methodical manner, independently, and in a team environment. A self-motivated, diligent, detailed oriented individual who excels at multi-tasking in a fast pace work environment. Capabilities include:

* Attention to Detail * Data and Record Management * Excellent Problem Solving

* Front Desk Operations * Microsoft Office * Outstanding Customer Service

Experience Highlights

Administrative Support

Compiled and recorded medical charts, reports and correspondence; worked closely with management to assist with the budget, payroll; worked independently and on a team where needed. Received and routed messages and documents, such as laboratory results, to the appropriate staff.

Planned meetings and other events to include scheduling appointments, making reservations and travel arrangements for management.

Reviewed and resolved routine administrative related questions and issues; provided input regarding new or revised unit administrative procedures.

Coordinated, compiled, typed, maintained confidential and sensitive correspondence, files records, and reports; composed and edited correspondence and/or memoranda from dictation or knowledge of policies.

Accurately typed meeting minutes, prepared summaries and other material for staff and management, disseminating information using Excel spreadsheet, PowerPoint presentations and Word documents.

Ensured proper paperwork was received to process payroll for employees and invoices for company.

Processed invoices and posted payments to the appropriate accounts; accuracy was a must.

Management & Supervision

Formulated new training programs and established new standards resulting in a more efficient and productive staff and office procedures to include creating new spreadsheets and implemented scanning.

Served as a liaison between support staff, cross training clerical staff to ensure office operations are maintained. Communicated regularly with internal and external customers regarding issues related to purchasing, facilities, and operations.

Served on a team that created short and long-term department objectives in accordance with company goals. Playing a vital role in creating and implementing new policies and procedures in managing a responding to customer inquires and concerns.

Communicated and interpreted administrative and operating policies and procures; trained employees on new equipment coordinated and conducted meetings with vendors.

Employment History

Data Entry Operator., Hire Dynamics-Marietta, GA 2014-present

Administrative Asst./Payroll, Homestead Hospice-Roswell, GA 2010-2014

Data Entry II, AmeriPath/Quest GI Lab- Atlanta, GA 2007-2010

Senior Medical Secretary, Emory Hospital- Atlanta, GA 2001-2005

Education

Chattahoochee Tech – Business Administrative Technology 2000-2002

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