Customer Care

RESUME

Name : Alpesh P Chauhan

Address : **, ****** ***** ***,

Opp.Akshardham Soc,

Nr.Harni Warasiya Ring Road,

Vadodara – 390001

Contact No : +91 – 814*******

E-Mail : *****************@*****.***

PERSONAL INFORMATION

Date of Birth : 21th April, 1993

Gender : Male

Marital Status : Unmarried

Nationality : Indian

Languages Known : Gujarati, Hindi and English

Passport No : K9364933

OBJECTIVE

To work for a company in which i can contribute my knowledge, skills and experience for, achieving the company’s goals, objective and targets in a timely and efficient manner.

EDUCATIONAL CURRICULAM

(1)I have passed 12th with 55% from Gujarat Baroda in 2011.

(2)I have Passed 10th with 45% from Gujarat Baroda in 2009.

COMPUTER KNOWLEDGE

(1)Basic Knowledge in MS-Office and Internet Etc.

(2)Internet Browsing.

WORK EXPERIENCE

Organization : Aditya Birla Minaces.

Industry : BPO / Telecom

DOJ : 12th March, 2012

Designation : Customer Care Executive (Supervisor)

Process : Contact Center, To Serve the Customer.

(IDEA INBOUND)

Organization : Sunshine Communication

Industry : Telecommunication

DOJ : 22nd August, 2014

Designation : Front Desk Executive

Process : Contact Center, To Serve the Customer.

Organization : Vodafone Mobile Services Limited

Industry : Telecommunication

DOJ : 23nd April, 2015

Designation : Retail Assistant

Process : Contact Center, To Serve the Customer.

PROFILE

(1)As a Customer care executive my job was to give proper solution customers using idea, Vodafone Connection. I was responsible for solving the queries of the customer’s related idea, Vodafone telecom product.

(2)Handling key customer’s queries Online.

(3)Giving timely feedback to the team executive regarding their performance.

(4)Handling inbound calls, maintain floor discipline, updating attendance report.

TRAITS

(1)Positive Attitude, Punctuality.

(2)Confident, Enthusiastic, Honest, Co-Operative Nature.

(3)Believe in Team Work.

(4)I am dedicated to my job... always willing to walk for extra miles to achieve excellence.

You’re sincerely,

(Alpesh Chauhan)

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