Customer Service Sales

Imtiaz Waliat

** **** ****, *********. **************. WR4 9AP.

Telephone: 075******** (Mobile)

Email: ********@*******.**.**

PROFESSIONAL PROFILE:

A dynamic, self-motivated and versatile professional with a wealth of skills and expertise acquired during my career in my previous employment's. Customer service and sales experience with project management capabilities to lead projects from planning to successful conclusion. Quick to learn and apply skills in diverse environments, ensures clients receive a positive experience by understanding and exceeding their expectations. Display a patient nature, strong listening and communication skills, diffuses difficult situations and reduces conflict. A personable team member with supervisory and Managing experience, I enjoy coaching and motivating others to achieve goals.

OBJECTIVE:

Committed to using operational experience to contribute to a team and ensure the business functions well while developing management experience and progressing to a senior role.

EMPLOYMENT HISTORY:

Company Name: G-Tech

Address: Gtech, 1-2 Cupola Court, Spetchley, Worcestershire, WR5 1RL

From: 25th April 2016. To: Still employed

Job Title: Customer Service Advisor.

•Dealing with a high volume of incoming calls delivering sales and providing a high level of customer service

•Handling customer enquiries and resolving issues regarding products they have purchased from us.

•Processing and tracking new orders for new and existing customers,

•Tracking product collections and deliveries,

•Processing refunds, upselling additional products and maintaining the customer account database.

•Arranging test dates for customer who would like a demonstration and to test out our products.

•Registering Products for warranties and handling cheques.

•Assisting Managers with call backs, replying to emails and letters.

Company Name: The Genuine Gemstone Company (TGGC)

Address: 2D, Eagle Road, Moons Moat, Redditch. Worcestershire. B98 9HF.

From: 16th March 2015. To: 4th April 2016

Job Title: Customer Service Executive.

Delivering sales and customer service support for a leading UK jewellery brand.

Providing a positive customer experience by efficiently handling queries or complaints. Achieving outcomes to the client’s satisfaction while maintaining company policy and reputation

Raising the company profile and creating sales leads by calling customers and highlighting new products

Keeping accurate sales records via an in-house order database

Contacting customers regarding sold items which have come back in stock.

Continually achieving all key performance and key behavioural indicators.

Key Achievements: Contributed to company profitability by exceeding sales targets.

EARLY CAREER:

Company Job Title

Karma (2013 – 2015): Customer Service/ Help Desk

Shop Direct Group/ Serco (2011 – 2013): Customer Service Advisor:

786 India Limited (2008 - 2011): Customer Service Executive:

Holt Heath Supermarket (2006 – 2008): Assistant Manager

Massalla Lounge (2004 – 2006): Customer Service:

ADDITIONAL SKILLS & EXPERIENCE (Gained from previous employments)

• Excellent communication skills, listen attentively to customers enabling issues to be resolved, and a great confident professional telephone manner.

• Have a supportive nature and confident in developing others as well as leadership qualities with ability to inspire and motivate others.

• Experience of working within a team-based culture involving commitment, planning, people skills and time management, the ability to work well under pressure and tight deadlines.

• Provide a high standard of service when dealing with customers both internally and externally via all communication channels, the ability to listen, build rapport, empathise, summarise and articulate.

• Competent in making decisions relating to both the customer and the company, and have the ability to adapt to change quickly.

• Confident with Information Technology. Packages - Microsoft Office: Excel, Word, Microsoft PowerPoint, Database, Hosting, Emails and fantastic keyboard skills.

• Great eye for detail enabling me to produce work accurately and effectively.

• Prioritising my workload enabling me to be organised and punctual, with the ability to complete my work and tasks more quickly and effectively.

EDUCATION AND QUALIFICATION:

Information Communication Technology College. Deansway, Worcester.

FROM: 2001 TO: 2002

Advance GNVQ: I.T

Worcester Sixth Form College. Spetchley Road, Worcester.

FROM: 2000 TO: 2001

Intermediate GNVQ: Business Studies.

Blessed Edward Oldcorn R.C. High School. Timberdine Avenue, Worcester.

FROM: 1995 TO: 2000

G.C.S.E’s obtained in the following subjects with grade C and above:

Mathematics, English Language & Literature, Double Award Science, French, Design and Technology, History, Religious Studies.

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