Customer Service Representative and Certified Phlebotomist

Michelle J. Rowe

***** ** *** **. #**, Victorville, CA 92395

Home: 562-***-****

**********@*****.***

“Experienced customer service and administrative professional that enthusiastically produces results”

Personal Attributes:

Outstanding knowledge of proper telephone etiquette.

Exceptional people skills, cheerful personality and excellent customer service skills.

Excellent oral and written communication skills.

Experienced in Microsoft Office Suite, document formatting proofreading and operational administrative duties.

Experiences:

Victor Valley Global Medical Center, Victorville, CA

Phlebotomy Technician (internship)

120 hours of extensive hands on training in an extremely busy medical center working with inpatients and outpatients. Performed over 1000 successful blood draws including heel/finger punctures, ETS, Butterfly and syringe venipunctures and blood cultures over 100 daily. Procedures performed on patients of all ages, from pediatrics to geriatrics.

Dollar Financial Group, Long Beach/Victorville, CA 2006-2009/2013-2015

Customer Service Representative/Key Holder

Responsible for cashing processing checks, installment and payday loans

Required to identify fraudulent activity and verify identification

Accountable for assisting customers with payments, wire transactions, evaluation account status and service inquires

Maintain file updates for more than 100 customer activity files daily

Count and log over $100k daily making sure all money is accounted for

Protection One, Cypress, CA 2009-2012

Monitoring Representative II

Verifies, responds to and dispatches on emergency signals

Notifies customers of non-emergency maintenance signals received

Contact and notify responders on emergency signals after dispatch

Processes basic data changes to more than 60 customers accounts daily

VisionSpot Consulting, LLC Redondo Beach, CA 2003-2006

Consulting Assistant

Coordinate on and off-site corporate training and team-building seminars, public relations and service request for CEO and two independent consultants

Managed executive and program calendar of events, individual business travel and related affairs and service calls

Responsible for updating company’s personal development manual, proofread documents, draft brochure layouts, which reduced the number of project retypes and increased the accuracy of output

Education:

American University of Medical Technology Victorville, CA Apr-July2015

Phlebotomy Technician

Polytechnic High School Long Beach, CA 2000-2004

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