Manager Customer Service
Resume:
Ramon C. Pasos
**** *. *** ***, *********, CA ***33 407-***-**** ********@*****.***
OBJECTIVE: To secure a Property Management position within a dynamic organization that will provide new challenges and opportunities in Real Estate Development and Property Management, utilizing the following experiences:
Over 11 years’ in property management
A proven track record in reducing delinquencies to 3% or less
Construction development experience
Experienced in construction and lease ups, multifamily, commercial high rises
Managed over 1000 units throughout management career
Fair Housing Certified
Mobile Home Park Management Experience
Retail Management Experience
SKILLS PROFILE:
Computer knowledge: Microsoft Office, Timberline, Building Link, One site, Blue Moon and Yardi Voyager Database, Rent Manager.
Customer Service Guru
Fair Housing Certified
Type 60WPM
Specialize in Resident Retention
Mobile Home Law Knowledge
Resident retention.
Strong Leasing abilities and Closer at 95%.
Detail Oriented.
Organized.
Fair but Firm.
EMPLOYEMENT HISTORY:
Sierra Corporate Management 07/01/2014 –2/26/2016
Park Resident Manager
Fountain Valley, CA
Oversaw 2 mobile home park communities: Fountain Valley (192 units) and Cypress (305 units)
Collects and document resident rents monthly.
Supervise (1) community manager, (1) maintenance personnel and (2) housekeeper
Coordinate subcontractors, vendors, and maintenance staff for contract requirements and the daily operational activities for property.
Inspects park owned homes for new rehabbing and prepares scope of work.
Inspects all park water heaters, sewer pumps and electrical outlets to maintain an effective park.
Manage and train new staff on policy and procedure and Rent Manager software for move-in move out process.
Communicate regularly with residents, contractors, vendors, and maintenance staff
Manage Resident files.
Coordinate resident events and resident retention.
Handles delinquency reports, 3/3/60’s and eviction/small claims court experience.
Greet perspective occupants with excellent customer service open houses.
Manager for 192 homes plus oversee 489 home site around 3 parks.
Budget and variance reporting.
Makes sure that the staff and office all follow and work under guideline mobile home laws.
Handled eviction process from start to finish.
Manages new installation for incoming homes.
Prepare TARS for new move in’s and move outs.
Lexington Asset Management 11/1/2012 – 7/1/2014
Resident Manager
Inglewood, CA
Collects and document resident rents, keep delinquencies to a minimum.
Supervise (1) maintenance personnel and (1) housekeeper.
Coordinate subcontractors, vendors, and maintenance staff for contract requirements and the daily operational activities for property.
Inspects vacated apartments to ensure required quality of standards including the assessment of apartment damages and cost estimates to repair damages.
Prepared full annual budget for property.
Manage and train new staff on One site software for move-in move out process
Communicate regularly with residents, contractors, vendors and maintenance staff
Coordinate resident events and resident retention.
Handles delinquency reports, 3-day notices and eviction/small claims court experience.
Greet perspective occupants with excellent customer service during tour of vacant apartments.
Handled Small maintenance work such as stove repairs, toilets and sinks.
Manager for 75 units.
Budget and variance reporting.
Grace hill trained
Kept Gang violence and activity down to a minimum.
The Eberly Company 09/2011 – 07/2012
Property Manager
Stanton, CA
Managed 105 unit tax credit community
Oversaw (1) porters and (1) maintenance teams.
The Vue at Lake Eola 05/2010 – 12/2010
Assistant Property Manager (HOA)
Orlando, FL
Assisted General Manager in all aspects of Community.
Prepared Annual Budgets totaling $2.0 million for property.
Monitored accounts receivables, approved and coded accounts payable, and accounting reports via Yardi Voyager (software).
Supervised and coordinated (7) Maintenance staff.
Met weekly with Maintenance Staff to discuss repair items, subcontractors and vendors, for contract requirements and the daily operational activities for the property.
Managed and trained new staff on building link, bio scan procedures and concierge desk
Attended Monthly HOA Board Meetings and Monthly Committee Meetings.
Posted notifications for Election Meetings, under FS, 719 and 729 by-laws.
Maintenance work, paint, common area clean up, managed 375 units.
Handled all aspects of the leasing for the retail spaces located on the properties ground floor.
Common Developer law knowledge for high rise condos.
Real Corp of New York 07/2005 -09/2009
Sales Manager
Bronx, NY
Managed a sales team of 6 sales Agents.
Managed both multi-family and commercial properties for company senior broker.
Managed over 1000 residential units’ 100 commercial properties.
New Property Lease-up for owners of development properties
Montefiore Medical Center 01/1998 – 01/2005
Title
Bronx, NY
Handled medical records.
Filing, pulling, organizing, creating and delivering charts for incoming and outgoing patience. 3 plus of medical transcript experience.
Intelus CPU system input, Filed charts in code order.
Riverside Church Hawks
Played AAU basketball professionally from 1993 – 2004
EDUCATION & CERTIFICATIONS:
Kaplan University 07/01/2014 – Present
BA, Business Administration
Monsignor Scanlan High School 1993 - 1997
Bronx, New York
Fair Housing Certified 2009
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