business analysis, supply chain management, process improvement

ZHUO YANG

*** ******** ** ******* ***, CA ***** 213-***-**** ************@*****.***

EDUCATION

University of Southern California (USC) May 2014

Master of Science in Industrial and Systems Engineering GPA 3.77 Certificate in Optimization and Supply Chain Management GPA 3.88 Jilin University (JLU), China Jun. 2012

Bachelor of Science in Engineering Management GPA 3.67 EXPERIENCE

Manager, Business Systems Analysis & Logistics Yamibuy.com, CA, US (E-commerce) Jan. 2015-Present Business Systems Analysis

Led cross-functional communications for complex projects, translated business requirements into IT specifications and created process flows and systems analysis documents

Managed over 15 management information systems projects involved with customer service, product management, warehouse and etc., including conducting product and systems mapping for functional gaps, creating business and systems solutions for business needs and developing business cases for proposed solutions

Optimized business process automation through analyzing operation flows and business models and leading large scale projects like ERP and WMS that achieved a 500% increase on operations efficiency

Structured analytics approach with identified KPIs of operations to improve business unit performance Logistics Optimization

Built and managed a team of 6 industrial engineers to map business process, identified improvement opportunities, and streamlined processes by using principles of process excellence that resulted in $500k annual operating savings

Led projects to design and implement warehouse infrastructure and automated multi-order picking system with RF technology and WMS that shortened order lead time by 50% and improved labor productivity by 80%

Created warehouse performance dashboard by Tableau and designed a bonus algorithm with VBA which improved work efficiency by 30% and reduced error rates from 5% to 1% Operations Analyst Yamibuy.com, CA, US (E-commerce) Jul. 2014-Jan. 2015

Provided presentation of findings and business solutions to CEO and COO based on ROI, scheduling and resources

Documented AS-IS and TO-BE business process models, continuously defined and implemented SOP to standardize working process and created a company-wide ISO culture to eliminate process variability PROJECT

In-house Warehouse Management System, Yamibuy Sep. 2015-Mar. 2016

Analyzed business and functional requirements, defined business process and information flow, and designed user Interface screens that realized real-time inventory tracking, dynamic slotting, pull replenishment and etc.

Increased inventory accuracy by 20%, enhanced space utilization by 30% and saved cycle count cost by $20k annually Packing Recommendation System, Yamibuy May. 2015-Sep.2015

Led a project of providing packing recommendation to packers by developing a cubing logic with Cubiscan for orders with average 20 items inside, balancing protection and cubic cost, to potentially reduce cubic waste by 80% Batch Picking and Put-to-wall system, Yamibuy Nov. 2014-Apr. 2015

Developed an automated multi-order picking systems through analyzing order similarity with large data set via MySQL, designed process flowchart and wireframe with Balsamiq Mockups, and implemented with MIS team, reducing cost per order by 40% and saved $200k outsourcing cost

SKILLS

Language: English (full professional proficiency), Mandarin (native or bilingual proficiency)

Computer: Microsoft Project, Microsoft Office, Visio, SAP ERP, SPSS, Auto CAD; C++/C, MySQL, Tableau, JMP

Specialized Training: Six Sigma, SPC, Lean, Kaizen, 5S, SIPOC, FEMA, TQM, Motion and Time Study, Scrum, Agile

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