Active Directory Microsoft Office VmWare SAN Firewall

I am presently cleared to the Secret (Level II) standard by the Federal Government. Some of my previous certifications include Microsoft Certified Systems Engineer (MCSE), Cisco CCNA and I presently hold CompTIA A+, Network+, Server+ and Security+ certifications. With over ten years of experience in the server environment, I have an excellent understanding of server hardware installation and troubleshooting. I have detailed knowledge of HP Proliant servers, SCSI subsystems such as SANS, tape libraries and RAID disk array configuration and operation. I have many years of experience with Windows and Linux-based platforms using TCP/IP and related services. I have strong interpersonal written and oral skills, with a focus on customer services related to network management, support and training.

WORK EXPERIENCE

Modis – Shared Services Canada – Request Management Operator July 2016 to Present

Environment – Windows Server 2008 / 2012, Windows 7, Active Directory, Exchange 2010, VMWare ESX, Microsoft Office 2010, McAfee, HP Service Manager, Novell NDS iManager

Execute change management requests for Federal Government users including hardware / software and various devices within NCR Region and record actions in HP Service Manager (SM7).

Qualify requests to see if necessary approvals have been provided on a case by case basis.

Assign requests to various support centres within NCR Region.

Create new user network accounts, ensuring that they are placed in the correct OU within NDS and AD, with correct home drive assignments and user templates, create new e-mail accounts using ETI and Exchange Management Tools.

Modify / suspend / disable or delete users network accounts within NDS and AD according to SSC policies.

AIM Group – Department of Justice – Operations support Specialist Level II Jan. 2016 to June 2016

Environment – Windows Server 2008 / 2012, Windows 7, Active Directory, Exchange 2010, VMWare ESX, Microsoft Office 2010, McAfee, GPO

Identify dormant accounts in Active Directory / GAL and distribution lists, verify that they are no longer in use, and remove them from the Exchange 2010 server.

Analyse SSC migration test scripts, define any modifications required for operation in the JUS environment. Modify and test these scripts in test environment.

Define and test the detailed migration procedure for Outlook in segmented Server 2008 test environment.

Ensure that a JUS owner is assigned to every account and distribution list, and verify that the owner is accurate in AD and GAL.

Rename accounts and distribution lists in accordance with the SSC renaming guidelines, under the direction of the Email Team Lead.

Compile an authoritative global address list for JUS.

Support the creation of account collections for the ETI migration using PowerShell and related Exchange Management utilities.

Support SSC’s acceptance of the JUS migration to ETI Solution.

MaxSys – Department of National Defense – Telecommunications Analyst Nov. 2015 to Jan. 2016

Environment - Windows Server 2008 / 2012, Windows 7, Active Directory, Exchange 2010, Microsoft Office 2010

Install, configure and trouble shoot public address systems and fax machines.

Ensure that work orders for PA systems and fax are tracked and closed through Assyst database.

Procom – Health Canada – System Administrator August 2015 to Oct. 2015

Environment – Windows Server 2008, Windows 7, Active Directory, Novell eDirectory, Lotus Notes, Microsoft Office 2010

Manage stock of excess computer inventory, scanning and updating database.

Provide technical assistance with imaging and installation as required.

Erase hard drives to US DoD standards using WipeDrive Pro then re-image using WinCfg.

Herzing College – Computer Networking Technology Student Sept. 2014 to August 2015

Environment – Windows Server 2008 / 2012 (WDS, WSUS, SQL, IIS), Windows 7 / 8, Hyper-V, Active Directory – (DFS, DNS, DHCP, GPO, Clustering), Cisco Routing / Switching, A+, Network+, Security+, Linux, Microsoft Office 2010, Apache

Acted as a tutor for Computer Technology students as well as for students in school commons area.

Provided ad hoc Active Directory support of classmates and students in school common area for printing / logon issues.

Heritage Renovation Services – Principal Owner April 2012 to August 2014

Home renovations and additions.

Algonquin College – Perth Campus – Heritage Carpentry Sept. 2010 to April 2012

Two year full-time diploma program in the use of Heritage methods of woodworking.

South-East Ottawa Community Health Centre (SEOCHC) – Network Administrator

Oct. 2008 to Oct. 2009

Environment - VMWare ESX Server, Windows XP, Microsoft Office 2007, Exchange 2003, MS-SQL, SharePoint, IIS, Backup Exec, HP Proliant, Dell, iSCSI SAN, Nortel Ethernet 4548 Ethernet Switch, HP ProCurve Switches, Mitel 3300 VoIP Switch, BlackBerry BES, Fortinet FortiGate Firewall, Service Desk Plus, McAfee E-Orchestrator.

Deployed PC's and server at remote site and integrated into Active Directory Domain. Implemented AD Sites & Services routing priorities / caching for improved remote site performance.

Oversaw upgrade of MPLS circuit to remote site from 1Mb to 5Mb.

Assisted with upgrade of ESX servers to v3.5 from v2.5.

Upgraded Backup Exec to latest version in order to support migration of tape library from SCSI connection to NDMP managed backup. Also moved primary backup to disk from tape.

Integrated existing Exchange / AD environment into Provincial Ministry of Health information network.

Integrated Service Desk Plus platform into existing e-mail / network infrastructure. Established Client system repository based upon polling and scripting of the ITIL compliant Service Desk Plus.

Extended Service Desk Plus platform to extract switch and firewall log data into log consolidated with Windows logs.

Installed BlackBerry server, integrated into Exchange / AD and rolled out BlackBerry to key staff.

Evaluated integration of existing Mitel VoIP architecture into a Unified Communication platform tied into Exchange and Outlook.

Integra Networks / SEOCHC – Network Administrator (SEOHC) April 2006 to October 2008

Environment – VMWare ESX Server, Windows 2000/XP/2003, Exchange 2003, MS-SQL, SharePoint, IIS, Backup Exec, HP Proliant, Dell, iSCSI SAN, Nortel Ethernet 4548 Ethernet Switch, Mitel 3300 VoIP Switch, Fortinet FortiGate Firewall, McAfee E-Orchestrator.

Migrated client PC’s from a mixed Windows 2000/XP environment to Windows XP alone.

Upgraded PC hardware as necessary (motherboards, RAM, video cards, hard drives) to support new operating system environment including new drivers.

Raised operational level of Active Directory to Windows 2003 from 2003 mixed including GPO s, DNS and Exchange integration, removal of Exchange tombstone objects.

Deployed additional AD Domain Controllers to provide redundancy and increase throughput.

Prioritized DNS and DHCP groupings, removed redundant or unused objects / systems.

Oversaw upgrade of ESX environment from single server running v2.5 to dual-hosted system with High Availability fail-over using a multi-tiered SAN for storage of Virtual Machines and snapshots.

Administered total of 17 Windows Server 2003 based Virtual Machines using VMWare management utilities and standard Windows based tools.

Replaced existing Windows-based ISA firewall with Fortinet firewall, including configuring all relevant AD policies and permissions for multiple data / voice VLAN’s, SSL based VPN to allow for GoToMyPC / RDP and DMZ / Honey net.

Evaluated software to consolidate switch and firewall log information into SysLog application.

Managed Network documentation using MS-Office (Word & Excel) and Visio.

Standardized naming conventions for printers, departmental OU's and user access through GPO's.

Managed 100 node Mitel VoIP network, including remote site.

Upgraded Nortel Ethernet stacked switch from three units to four, configured layer three functionality of switch bank and established voice VLAN for increased VoIP QOS, segmented user and server traffic with dedicated VLAN's.

Integra Networks - Consultant/Network Administrator Sept. 2005 to April 2006

Environment – VMware ESX Server, NetWare 6.x, Windows 2000, Lotus Notes, GroupWise 7, BackUp Exec, HP ProLiant / SAN

Assumed network management duties for the support of the internal staff. Platforms include VMware ESX, Windows 2000 with A/D, NetWare 6.x with eDirectory, GroupWise 7 and Lotus Notes.

Created Windows NT 4.0 to Windows Server 2003 Active Directory migration plan for client.

Installed and configured multiple servers with dual-CPU’s with VMware ESX and configured them to share a fibre-based SAN for in-house training network.

Operated warranty repair depot for HP notebook / laptop / desktop systems (motherboards, video cards, RAM, hard drives).

Performed QA on VMware training material including labs and course-ware.

Attended course on FortiNet security appliances.

Resolved client dial-up issues related to VPN’s in a BorderManager 3.8 environment.

Worked on the configuration of Novell GroupWise and GWAVA to prevent spam at client’s site.

Upgraded internal storage environment to include SCSI storage array shared by VM’s.

Integra Networks / Domtar - Network Administrator March 2004 to Sept. 2005

Environment – Windows NT/2000/2003, Dell/HP Desktops, HP ProLiant, Exchange 5.5

Manage the rollout of desktop applications and patches through NetInstall using scripts and built-in utilities.

Assist 250+ end-users with application problem resolution in a Windows NT based network.

Maintain adequate security levels in user base through McAfee Enterprise Product Orchaestrator.

Download and install server patches and updates as required using NetInstall.

Image systems to be upgraded using Ghost 7.5 from a standard image.

Recover data from failed hard drives when requested.

Diagnose user problems in Microsoft Office 2000 products including Word, Excel, Access, Outlook and Visio.

Pro-actively work on the support of users and computers using User Manager, Server Manager and Exchange Service Administrator.

Arrange for parts exchange of failed server/desktop components with vendors under warranty.

Maintain adequate spare parts to support user-base for quick turn around of failed systems.

Support various Microsoft SQL-based desktop applications requiring .NET and VB client applications.

Document support records in TrackIt v6.5 database as well as manage inventory records.

Sitel - Technical Support July 2003 to March 2004

Environment – Windows NT/2000/2003, HP Proliant

Telephone support North American end users of Compaq / HP Proliant servers in a IT Help Desk call centre.

Assist end users in the installation of Windows server operating systems, drivers, agents, firmware updates and related HP support software such as SmartStart and HP Support Tools.

Support the installing and configuring of Windows 2000 Server and Windows NT through SmartStart.

Resolve network related issues with Ethernet and TCP/IP based networks.

Create records for each call in a Clarify/Oracle-based Problem/Incident Management database integrated into an instance of HP OpenView.

Dispatch hardware as required and re-direct calls to other support groups for SAN’s, clustered servers and other high end configurations.

People-To-Go / Unisys – Deskside Support March 2003 to July 2003

Environment – Windows 2000/XP, Dell

Install and repair computer components in Dell Desktop and Notebook systems.

Recommend any operational or procedural changes to national and regional offices.

Cross-train co-workers in any new procedures introduced.

Monitor any open trouble tickets in personal box and action as required, report on actions performed and close or escalate as required.

Install and maintain any client upgrades for security and related patches in Windows 2000 AD network.

Configure, install and maintain Windows 2000/XP for EDS multi-domain Windows environment.

Back-up and restore client’s data as required, create and maintain accounts in AD.

CDI College - Training Course April 2002 to January, 2003

Environment – Windows 2000 (Server, Pro), A+, Network+, CCNA, Linux

Hands-on technical course in a self-study environment primarily on Windows 2000.

Install Windows 2000 Active Directory accounts and services in a multi-domain/multi-master environment.

Perform consistency checks on AD, sites, structures and infrastructure and correct any errors.

Ensure replication of all AD objects across AD forest and resolve any issues with replication.

Document and report on design of AD structure, including schema changes and account parameters.

Assign policies and procedures through the use of Group Policy Objects and OU’s.

Algonquin College – Computer Networking Instructor Sept. 2000 to April, 2002

Environment – NetWare 4.1x, Windows 9x, Windows NT/2000, A+, Excel 97/2000

Provide instruction to Continuing Education and full-time second and third semester students to meet criteria established by the College for the respective courses typically based upon third-party certification objectives.

Configure and maintain IPX/SPX NetWare 4.1x server and Ethernet LAN in classroom lab for data communications and network architecture courses.

Instruct students in proper methodology and theory of structured network design and analysis.

Provide instruction on data communication protocols, topologies and their application in the OSI Model.

Provide instruction on Windows 2000 Professional and Excel 97/2000.

Programming of Visual Basic scripts in Visual Basic for Applications.

Develop supplemental presentation material for use in courses as required.

Public Works Government Services Canada - Contract, Y2K Tester Jan. 1999 to Nov. 1999

Environment – NetWare 4.11, Windows NT 4.0 Server/Workstation, Windows 95, Exchange, Cisco, UNIX

Install, configure, test and maintain eight Compaq ProLiant 6000 servers and LAN based peripherals for hardware/software acceptance in a lab environment prior to the testing of Y2K related issues.

Prepare and perform test scenarios and write scripts for testing Y2K compliance of those scenarios.

Diagnose, analyze and detect errors in an Ethernet based IPX/SPX network.

Install, configure and troubleshoot application software such Internet Explorer, Outlook and Office Suite.

Ensure that the lab environment matches the applications in use in the PWGSC production environment.

Backup, restore and re-build NOS environment as required through ArcServe 6.0/6.1 and Novell’s NDS tools.

Provide support of Exchange 5.5/Outlook 97 environment at the server, directory and client levels.

Configure and maintain DNS, NFS and DHCP tables for UNIX environment.

Configure and maintain desktop baseline applications through ZenWorks and NAL replication and delivery.

Developed methodology for using an NTP time source for the lab’s testing dates.

Install and configure Service Pack’s for desktop and LAN systems.

Assist with configuration and maintenance of Cisco-based WAN infrastructure.

SHL Systemhouse - Contract, CNE Jul. 1998 to Nov. 1998

Environment – NetWare 4.11, MS-Mail, Windows 95

Configure and rack-mount various Compaq ProLiant 6000 Servers and peripherals as per engineering specs.

Load, configure and test NetWare 4.11, MS-Mail and ArcServe on servers.

Willis College - Training Contract Mar. 1998 to May 1998

Environment – Windows NT 4.0 Server/Workstation, Windows 95

Durham College -Training Contract Jan. 1998 to May 1998

Environment – Windows NT 4.0

Goodwill Industries - Network Training Contract Jan. 1996 to Feb. 1998

Environment – NetWare 3.1x, NetWare 4.1, Windows NT 4.0 Server/Workstation, Windows 95, Linux, SCO

Present Novell’s NetWare CNE training program to a diverse spectrum of adults.

Provided students with methodology for upgrading to and implementing NetWare 4.1 and 4.11 Servers.

Developed and presented course material on Windows NT 4.0 Administration.

Support and maintain DOS and Windows based Novell clients.

Troubleshoot, integrate and maintain a network-based Access database for student administration.

Manage student’s user accounts, access controls and resources through login scripts.

Install and configure McAfee Anti-Virus Software.

Demonstrate the internetworking capabilities of TCP/IP in a heterogeneous environment.

Manage and support students’ progress through Certification process with 95% success rate.

Prepare 400 page training manual for the support and implementation of a Windows NT network.

Establish course itinerary, write syllabus to co-ordinate itinerary with objectives.

Network / PC Support - Various Network Contracts Sept. 1995 to Dec. 1995

Pitney Bowes Canada - Sales Support Rep. Dec. 1994 to Sept. 1995

Permond Solutions - Network Contracts Aug. 1994 to Nov. 1994

Dowty Aerospace – PC / Network Support Contract Apr. 1994 to Aug. 1994

Provided assistance in care of our new-born twins - Jul. 1992 to Mar. 1994

Redbaron Computer Services - Sales Agent Oct. 1991 to Jul. 1992

OMNI Computer Products - Consultant/Owner Feb. 1991 to Sept. 1991

Bell Technical Services /

Northern Telecom - Sales Support/Marketing Apr. 1988 to Feb. 1991

Bell Technical Services /

Northern Telecom - Technical Support Apr. 1985 to Apr. 1988

Bell Technical Services /

Northern Telecom - Bench Technician Apr. 1982 to Apr. 1985

Volunteer Nor-Dun Senior Services Oct. 2013 to June 2014

Provided driving service to elderly and others without license for medical and other appointments to Ottawa and Cornwall.

Computer Training and Certifications

CompTIA Security+, August 2015

CompTIA Network+, October 2014

CompTIA A+, September 2014

VMWare Advanced Virtual Infrastructure, April 2008

Fortinet System Administration, March 2006

Novell CNE 6, November 2005

HP ASP, LaserJet Printers, September 2005

HP ASP, ProLiant Servers, July 2005

HP ASP, Workstations / Desktops / Laptops, July 2005

CompTIA Server+, May 2005

MCSE Designing an Active Directory Infrastructure in Windows 2000, February 2003

MCP Implementing an Active Directory in Windows 2000, February 2003

MCP Implementing a Windows 2000 Network, January 2003

Enterprise & Internet Support Specialist, CDI College, March 2002/January 2003

MCSA Managing a Microsoft 2000 Network, December 2002MCP Microsoft Windows 2000 Server, October 2002

MCP Microsoft Windows 2000 Professional, September 2002

CompTIA Network+, September 2002

CompTIA A+, August, 2002

Cisco Certified Network Associate (CCNA), December 99

Novell CNE 5 Certificate Nov/99

MCP Microsoft Network Essentials Sept/98

MCP Microsoft TCP/IP Sept/98

MCP in Windows NT 4.0 Server Sept/95

MCP in Windows 95 July/95

Novell CNE 4 Certificate 1995

NetWare 4.1 Install & Configuration 1995

NetWare 3.x to 4.1 Update 1995

Novell CNE 3 Certificate, option – TCP/IP Aug/94

System Administrator NetWare 286 Advanced (2.13)

LAN Design and Theory, De Vry Institute of Technology

Intel 8085 Operation & Assembly Language Programming, De Vry Institute of Technology

Electronics Technician Certificate, De Vry Institute of Technology, 1980 to 1982

Motorola 68000 Operation & Assembly Language Programming, Centennial College

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