Customer Service Representative

FOYINSOLA ANNA AGUDA

** ****** *****, ** *******. Alberta T3H 4T9

403-***-**** Email: **************@*****.***

SUMMARY:

I am a smart, level-headed and very patient individual with great interpersonal and analytical skills. I have worked directly with customers for 5 years and I am very passionate about customer satisfaction. I am looking for a full time position that will utilize my skills and I am open to learn new skills.

KEY SKILLS

Excellent verbal and written communication skills

Extremely patient and well composed under pressure

Ability to learn about products and services in a short time

Exceptional ability to stay attentive when dealing with customers

Savvy with modern technologies

Excellent follow-up and after-sales service skills

Goal Oriented

Analytical thinking aimed at resolving customers’ issues in a proactive manner.

Flexibility to work in an ever-changing environment

Knowhow of varying negotiation and persuasive manners

Ability to work independently as well as part of a team, and with minimal supervision

Microsoft office suite proficient

Excellent business and problem solving skills

Well organized with an eye for detail and accuracy

Reporting and documentation

EXPERIENCE:

ADMINISTRATIVE SUPPORT

Performed administrative and secretarial support functions for the president of a large upscale beauty studio.

Created a well-defined clientele database with clients ‘information such as addresses, birthdays and client preferences. I also made sure all customers were called on their birthdays & wedding anniversaries.

Created excellent inventory of products on Excel Spreadsheet for weekly reviews.

Orchestrated special events, managed customer relations and provided excellent service to customers.

Tested and approved products that were produced for my organization.

Improved the outlook of my organization by developing a new logo design and billboard for the organization, I also launched a campaign on Instagram to create better awareness of products and services.

CUSTOMER SERVICE REPRESENTATIVE

Promptly and efficiently responded to general inquiries from clients by memorizing all company products and services which promoted sales.

Handled over 50 customer interactions per day via email, social media and telephone, giving detailed, friendly and polite service which improved customer retention.

Sales rapidly increased as a result of my ability to relay product information and make excellent product recommendations in a concise but potent manner.

Received excellent feedback from customers who constantly praised my helpful skills, composure and patience.

Earned the trust of repeat customers and generated referrals due to my makeup business skills and my ability to treat customers with great respect.

Generated lots of referrals especially from irate customers because of my track record of using tact in the ways I had related with them in difficult moments.

Customers constantly requested for me as I am very detailed and excellent at product recommendation. They trusted me to guide them through best methods to get products to work for them.

Due to constant improvement on customer services relations, the organization became recognized as the most customer friendly beauty studio in the whole of the country.

Resolved disputes between makeup artists and clients especially when clients were not satisfied with the service that was rendered to them. Always found ways to make both parties come to a compromise

WORK HISTORY

LUSH APPEAL - Business & Customer Service Manager 2014 -2016

UNVEIL STUDIOS - Studio Supervisor & Human Resource Manager 2014

AFOTAG LIMITED - Administrative & Helpdesk Support 2013-2014

EWAR MAKEOVERS – Customer Service Representative & Administrative Support 2012-2013

SUNBO ONITIRI &CO - Intern, Property Management 2010

EDUCATION

Bachelor of Technology Estate Management, 2011

Federal University of Technology, Akure, Nigeria.

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