Manager Customer Service

Michael Carpenter

***** ******* *****, ************ ********, 23838 acv1ak@r.postjobfree.com 804-***-**** (H) 804-***-**** ©

Manufacturing Manager-Production Manager-Food Manufacturing

** ***** *f progressive experience managing Operations, Quality, Safety, Sanitation, Distribution, Lean, Inventory and Continuous Improvement processes. Extensive experience with USDA, HAACP, FDA, AIB, SQF, Steritech, Food Safety Essentials, GMP’s, Allergens, SSOP’s, Diversity training and AIB Sanitation inspections. Well versed in handling customer service complaints, associate issues, team building, diversity and improving reduction of labor usage from Process improvements. Proven results regarding team building, both direct and indirect reports, resulting in knowledgeable, productive, promotable and accountable teams.

Professional Experience

Fuch’s North America- Ownings Mills, Maryland Current

Operations Manager

Manage all operational aspects of 80 associates and 6 direct reports, including, blending, packaging, milling, inventory and recording of inventory values.

Strong working relationship with QA on sampling, VO’s and specifications of incoming and outbound products for ensuring safe product.

Maintain and manage all aspects of a level 2 SQF facility, through training and daily audits.

Work with all vendors on incoming supplies and working to improve pricing and service from current vendors.

Manage all labor functions of labor staff to eliminate overtime and maintain payroll weekly.

Hire, coach, mentor and lastly terminate associates to be accountable associates that understand the expectations set forth, maintain and monitor results.

Maintain pounds per hour by production line to maximize production efficiencies and troubleshoot potential deficiencies and correct them.

Work daily to identify potential safety hazards, correct them and minimize recordable and lost time accidents.

Work with Director on budget items for new equipment, labor and processes to improve overall productivity.

Work with maintenance to improve down time due to equipment malfunctions, preventive maintenance and educating operators to identify potential problems as well as fixing reoccurring issues without mechanic intervention.

Produce Source Partners- Ashland, Virginia 2013-2014

Operations Manager

Manage operations of 100 direct associates and 3 direct reports, including picking, distribution, transportation and maintenance functions.

Manage the routing of all distribution routes and router as well as Road Net system.

Heavily involved in the maintenance and repair of the fleet for optimal performance.

I have reduced labor savings of over $3000 bi-weekly through process improvements.

Use and train all warehouse associates on WMS software and track miss-picks and shortages through the system for inventory and order accuracy.

Conduct daily pre-shift meetings for communications and safety purposes.

Oversee forty drivers ranging from class A to class B licenses.

Write schedules for warehouse personnel and SOP’s for operating purposes.

Manage labor and units/cases per hour for each associate to show deficiencies in labor force for optimal labor usage.

Maintain sanitation procedures for a SQF facility.

Huge emphasis on Quality product and accuracy of orders placed and shipped.

Heavy involvement in managing budget as well as hiring and firing of associates through discipline and performance.

Instill Lean Manufacturing throughout facility to improve overall productivity and profit.

Panera Bread FDF- Beltsville, Maryland 2011-2012

Production Manager Bakery Operations

Managed day to day operations of 100 associates including shipping, distribution and maintenance.

Tracked miles per gallon, idle time, route times through Cadec tracking system on all trucks.

Managed four (4) direct reports providing instruction and baking knowledge to further educate them on the science of baking.

Conducted monthly safety meetings as well as monthly quality meetings and daily pre-production meetings.

Filled in as Plant Manager for a five (5) month period performing responsibilities including communicating with 134 café managers and all conference calls with Regional Manager.

Ordered all ingredients, supplies and weekly inventory items.

Wrote schedules, conducted staff meetings, evaluations for associates and supervisors.

Managed sanitation paperwork and SSOP’s for inspection purposes.

Key Accomplishments:

Reduced inventory value by 22%, resulting in more production space per square foot.

Improved labor percentage by 3.5%, by reducing wasted time between changeovers.

Passed three (3) Steritech inspections after facility had failed the previous two prior to my hiring, with an average score of 91.3 out of a 100.

Ukrop’s Food Group, Richmond Virginia 1990-2011

Operations Manager Bakery Operations 2005-2011

Managed eleven (11) production lines of same day bakery products as well as frozen product.

Oversaw and managed nine (9) direct reports, including all aspect of operations.

Managed overall plant safety and conducted all safety meetings.

Involved with all associate issues and investigations with human resources.

Maintained all AIB documents and recorded superior scores for 10 straight years.

Handled all customer complaints and provided both resolutions for the customer as well as eliminating repeat complaints.

Managed all time and attendance tracking and provided discipline when necessary.

Provided all budgetary information as well as hour usage reports and product history.

Key Accomplishments:

Reduced decorated cake labor and reduced labor force by 25% by implementing process improvements.

Reduced re-do cakes by 50 % by double checking products before shipping.

Reduced accidents by $200,000 dollars by raising awareness and starting a safety committee.

Maintained AIB inspection score of “superior” by 10 straight years.

Managed six sigma and Lean teams to increase productivity to 98% throughput in oven room.

Worked with vendors on better pricing to lower inventory value and increase profitability.

Ukrop’s Food Group, Richmond Virginia 1990-1999

Production Manager Kitchen Operations

Managed all aspects of kitchen commissary items ( 350sku’s) along with fresh prepared fruit, salads, sandwiches and pizzas for RTE.

Managed 12 direct reports which included training, safety, quality and attendance along with 6 Team leaders indirectly.

Maintained and managed all sanitation procedures and documentation including FDA and USDA.

Instrumental in the development of future leadership as well as diversity training.

Doubled the output of the fresh fruit and produce operation by adding more items and better quality through vendor relationships.

Key Accomplishments:

Started at the kitchen at the beginning as a virgin operation and helped grow the business to a large, world class operation.

Managed the development of 12 future leaders within the organization to higher positions.

Doubled the sales dollars of the produce, fresh fruit, sandwiches and pizza operation during a 3 year period.

Maintained a strict labor budget while limiting overtime and improving productivity each year.

Education and Certifications

John Tyler Community College, Richmond, Virginia

Associates Degree- Police Science

Leadership Foundations

Lean Manufacturing

Food Safety Essentials

AIB

Six Sigma

Diversity Training

Fork Lift/Pallet Jack

First Aid/ CPR

Extensive Sanitation Background

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