Customer Service Manager

Megan Haggerty

Office Professional

Martinsburg, WV

********@*****.*** - 304-***-****

To obtain a position in an organization where I can make a positive contribution and continue to develop and excel in my administrative and people skills, positively supporting the mission of the organization. Desired salary negotiable.

WORK EXPERIENCE

Intake Coordinator

Potomac Psychological Center - Ashburn, VA - September 2013 to Present Responsibilities include handling all new client phone calls, pairing clients with the appropriate provider, keeping track of all 28 provider's schedules and availability for new clients, verifying all new client insurance benefits, trouble shooting insurance denials and assisting the office manager in various tasks. Often assisting the physicians with prescription prior authorizations. One day per week I assist with the front desk. That includes answering phone calls, directing them to the correct extension, scheduling appointments, trouble shooting billing questions, collecting co-pays/co-insurance/deductibles due, filing and faxing. Utilizing our scheduling system, outlook and websites for insurance information. Accomplishments

I have been able to clean up their patient overdue balances, have the insurance companies reprocess some denied claims, help train the front office staff, assist the new office manager with things she is unfamiliar with, purged a majority of their old patient files and they've been able to plug me in wherever they need me. Skills Used

I am great at multi-tasking, keeping things organized, excellent customer service skills, I picked up on things extremely fast and I always complete things thoroughly, in a timely manner. Office Manager

Dermatology Center of Loudoun - Lansdowne, VA - May 2008 to April 2013 Managed complete office operations and a staff of administrative and medical assistants in a busy medical practice for three medical doctors. Responsibilities included hiring and training staff, assigning and reviewing work, establishing and monitoring employee work schedules, organized monthly staff meetings to review office procedures with a focus on continual improvement in office functions. Responsibilities also included confirmation and processing of insurance, billing and accounting functions for the practice. Operations included utilizing and training staff in an electronic medical tracking system. All patient information was maintained within this system and I served as the system administrator. Administrative Assistant

Advanced Chiropractic of Virginia - Centreville, VA - February 2007 to May 2008 Provided support to an office of medical professionals. Duties included general administrative support, such as answering phones, providing information to clients and prospective clients on services offered and scheduling appointments. Assisted patients in completing paperwork in order to file insurance claims and provided the necessary paperwork for insurance submissions. Verified and submitted patient accident case claims through the appropriate insurance company. Additional duties included data entry, ordering office supplies and filling in for the Assistant Office Manager in her absence. Administrative/Billing Assistant

Easter Seals Home and Community Therapy Program - Falls Church, VA - August 2002 to April 2003 Provided administrative support for 5 physical therapists in scheduling and billing services to disabled children and adults. Received activity/site visit logs from each therapist and prepared bills for submission to the appropriate insurance carrier. Summarized bills and created reports for management reflecting billing activity. Acted as the center’s receptionist. Responsible for ordering supplies and following up with therapists on their schedules and billing information.

Sales Associate

Build-A-Bear Workshop - McLean, VA - April 2001 to August 2002 Responsibilities

Assisted customers in the Build-a-Bear experience. Welcomed customers and explained how to select, stuff and dress their bear. Helped customers in making selections, sharing the new items available. Led large group birthday parties for children of all ages.

EDUCATION

George Mason High School - Falls Church, VA

2001

SKILLS

Proficient with Microsoft Word, Excel, PowerPoint and Outlook. Medical software, E-Clinical Works & Lytec.

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