Customer Service Data Entry

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MARIBEL MUNIZ

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MARIBEL MUNIZ

OBJECTIVE

"To look for now a company that values customer relations, where

EXPERIENCE

I can join a strong team and have a positive impact on customer

retention. To obtain a position in an industry that requires a

motivated, dedicated person with several skills.

Billing Clerk Sunrise Prosthetic & Orthotics - Worcester, MA -

June 2013 to Present

Answer the phones in the office and respond to patient

needs or transfer communication to the appropriate party.

Process medical bills and send them to patients or to

SKILLS insurance providers as required.

Log all incoming payments from insurance providers and

Proficient in the use of PC Word, Excel Internet Bi-lingual patients and update internal records to reflect current

reading/writing English & Spanish. Excellent organization skills balances.

Ability to work independently Proven decision making abilities Send subsequent bills when initial attempts to collect

Ability to understand and explain concepts Ability to relay a were unsuccessful.

professional demeanor over the phone and in person Ability to Call patients to update records, such as billing addresses

identify and prioritize key issues and methods of payment Collect co-pays and other

required fees at the time of patient admittance Explain

charges to patients so they understand the fees for which

they are responsible

Office Manager/Community Support Multicultural Wellness

Center - Fitchburg, MA - September 2009 to April 2013

Communicates with inter/intra departmental personnel

with regard to all aspects of the authorization process as

requested.

Process daily invoices, tracked payments, management

other accounts as needed

Arrange meetings notified participant and followed up

regarding attendance.

Calendar management (schedule meetings, etc.)

Answer telephones and give information to callers, take

messages, or transfer calls to appropriate individuals.

Use clerical and data entry skills by recording account

information and support skills Management with reports.

1

Schedule and notify applicants of interview appointments

Conduct a phone screening as developed by the

component coordinator

Manage shipping / receiving of packages and mail

Maintain office equipment (order and maintain office

supplies and refreshments)

Performs other job related duties as assigned by the

executive director.

Administrative Assistance Central mass Academy School -

Worcester, MA - August 2009 to March 2011.

Calendar management (schedule meetings, etc.)

Prepare expense reports

Communicate with external parties in a professional

manner on a regular basis.

Manage shipping / receiving of packages and mail

Maintain office equipment (order and maintain office

supplies and refreshments)

Use clerical and administrative skills to support Assist

with data entry and additional projects as assigned

Use clerical and data entry skills Management with

reports.

Schedule incoming appointments for school director.

Answer telephones and give information to callers, take

messages, or transfer calls to appropriate individuals.

Administrative Assistance Great brook Valley Health Center -

Worcester, MA - May 2006 to 2008.

Implement and Develop client database utilizing MS

Excel spreadsheet for the purpose of information

tracking, policy and account information.

Schedule appointments, draft correspondence.

Communicated with insurance companies for prior

approval customer service skills to answer phone

inquiries and respond appropriately.

Order food, meeting preparation, and set-up

Process daily invoices, tracked payments, management

other accounts as needed.

Arrange meetings notified participant and followed up

regarding attendance. supervised the work of other staff

members.

Answer phones in an efficient and professional manner.

Respond to questions and requests as appropriate, provide

problem resolution when possible and ensure a high level

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MARIBEL MUNIZ

of customer service.

Prepare weekly, monthly, and quarterly reports as

directed by management.

Maintain calendar, schedule meetings and appointments,

and make travel arrangements as needed.

Welcome daily challenges and take initiative with limited

supervision

Perform general administrative functions: prepare letters

and memos.

Copy, fax, organize files, order supplies/equipment, and

handle vendor relationships.

Perform various human resource duties: assist in hiring.

Adult & Pediatric Dermatology - Concord, MA - April 2006 to

September 2006

Concord, MA Call Center Main Office

Verified medical insurance Excellent organization skills

Schedule incoming appointments.

Monitored phone lines.

Recorded al data information.

Maintain complete patient confidentiality Flexibility in

assisting with additional duties as needed.

2000-04/2004 College Preparatory Worcester, MA Student/new

mother of twins

Control Room Supervisor Filenes Basement - Northborough, MA -

March 1997 to November 1999

Welcome daily challenges and take initiative with limited

supervision.

Process daily invoices, tracked payments, management

other accounts as needed.

Updated Merchandise data and shipping receiving.

Recorded all data information.

Supervised the work of a staff.

Talked to vendors about their merchandise arrivals.

Negotiated with vendors.

DEGREE SCHOOL

MA in Business Administration Associate Quinsigamond

3

Community College Worcester - Worcester, MA September 2000

to May 2004

Early Childhood Education Fisher College Worcester June 1993 to

May 1995

Contact this candidate