Customer Service Manager

Gregory B. Kerr

**** ********* *****, ************, **** 43068 614-***-**** ********@***.***

Summary

Accomplished Leader with a Solid History of Achievement in Business Management Seeking a Career in Human Resources. Motivated with Strong Organizational and Prioritization Abilities, Time Management and a Focus on Teamwork. Proficient in MS Office 365 including Word, Excel, Power Point, Outlook.

Experience

The Great Indoors- Operations Manager - 09/04 to 12/13

Maintained Store Staffing (50+) through Recruiting, Selecting, Orienting, Training, Scheduling, Appraising, Coaching, and Counseling

Achieved Financial Objectives by Preparing Annual Budget, Scheduling Expenditures, and Analyzing Expenditures

Maintained Inventories,

Detailed Merchandising Skills

Formulated Pricing Policies through Sales Trends

Established Rapport through Excellent Customer Service

Dollar Tree- Store Manager- 08/00 to 08/04

Responsible for Store Functions of Opening/Closing, Ordering, Freight Processing

Managed Sales Forecasting, Scheduling, Payroll Budget, Productivity

Evaluating, Recruiting, Hiring, Training, Motivating and Development of Associates

Maintained Standards of Merchandising Presentation

Processing of all Required Reports and Documents

Kohl’s- Store Management- 04/95 to 08/00

Managed Payroll Projections, Productivity, and Controllable Expenses

Interviewed, Hired and Retained Quality Associates

Planned Workload, Setting Goals and Communicating Goals to Associates

Completed and Administered Annual Associate Reviews

Lead Store Meetings and Ensured Action Plans were Achieved

Communicated Positive Reinforcement and Motivation to all Associates

Provided Excellent Customer Service

Education

Franklin University, Bachelor of Science, Human Resource Management

* Member of Sigma Beta Delta (International Honor Society)

Stark State College, Associates of Applied Science, Business/Marketing

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