Senior SAP Consultant

Shitalkumar Mahajan

**** * ***** **, *** H***, Boise, Idaho, USA, 83706.

Contact: +1-208-***-****

Email: *************@*****.***

Skill Set:

SAP Team Leader and Related Consulting activities.

Range of Experience:

Currently working on Upgrade/Support project as Onsite Coordinator to manage SD/LE functional areas.

Have completed one full life cycle implementations from project preparation, blueprinting through configuration, testing and post go-live support and handled Six support projects, by performing different roles like Key resource member, Offshore coordinator, Onsite coordinator, Work group coordinator and Team Leader.

Trying to enhance the skill by adding the knowledge of GATP, EDI and APO having close integration with SAP SD/LE area and having exposure of integration with other areas like MM/PP/FICO/PS etc.

Summary of Experience:

Total 15 years industry experience, out of those 11.4 years in SAP (Sales and Distribution) experience and 3.6 years in Sales and Marketing.

Performing role of Team Lead/Senior Consultant for Analysis, design, development, testing and customized SAP ERP solutions for new implementations, upgrades and Regular AMS support for our IBM US customer like John Deere, Kohler Inc., Bridgestone Inc. and Micron Inc.

Worked as Work group coordinator/Offshore coordinator for handling most trouble projects at offshore with Siemens IT Solutions.

Having an exposure to work with different sectors like Auto, Electronic, Consumer, Medical, Mobile, and Energy including all territories like Europe, Asia and America.

As part of this experience apart from basic SAP SD/LE Configuration, Customisation got opportunity to work with cross functionalities like Intercompany, Intracompany, Third Party scenarios, Variant Configuration, Consignments, Contracts, Workflows, IDOC handling, SAP Query, Foreign Trade etc.

Worked as Onsite Coordinator (having the team of 5-6 persons) of Logistics functional area in Siemens IT Solutions, Germany for 2 years.

Worked as a team member of Crises management team SAP support project, in which AMS process redesign and feelings the Gaps at Germany for the period of 6 months with handling the Onsite coordination responsibility.

Understanding of Development Processes of SAP, Specially SAP-SD,SAP-LE, SAP-ABAP and integration of SD/LE module with other SAP modules like MM, PP, FI, APO, BW, PS.

Experience in handling High Value/Critical Change requests, performing Gap Analysis, preparing Functional specifications, User manuals, troubleshooting Incidents/Problem management and Involve in the cross-functional integration of SAP-SD/LE with other R/3 and non R3 areas.

Worked as Asst. Manager, looking for different kind of investment products and services regarding that at Kotak Mahindra Ltd.

Worked as CSC In-charge to handle the complete Branch activities such as selling Service as well as products and its distribution at PGF Limited.

Worked as Business Development executive to handle dealer and distributor’s network in all over Maharashtra, India for the product selling at Atlaz Digitel Pvt Ltd.

Academic Qualification:

2001: Masters in Business Administration (Marketing Management),

University of Pune, India.

1999: Bachelors of Engineering (Instrumentation),

University of Pune, India.

Employment/Project History:

Major Projects

Project Name :

Claims: Micron Technology Nov 2013 - Till Date

(Micron Technology, Inc. is an American global corporation based in Boise, Idaho which produces many forms of semiconductor devices, including dynamic random-access memory, flash memory, and solid-state drives. Its consumer products are marketed under the brands Crucial Technology and Lexar. Micron and Intel together created IM Flash Technologies, which produces NAND flash memory.)

Company:

IBM India Pvt. Ltd,USA

Role:

My Roles/Duties:

à Working with team to handle different activities and to provide Global support for all Territories by handling support Incidents, Problem management, Enhancements and Minor/major projects.

à By handling regular work always be a part of the activities like SAP Support pack upgrade, Testing team member for big projects where need to have coordination with other vendor teams to implement the project successfully.

à Handling transition activities for completed project to support team at onsite and offshore as well as other cross functional teams.

à Having exposure to work at GATP, APO area where having strong integration with SD area and with this exposure can handle GATP area too.

à Closely work with business to understand the requirement of the complex requirements and coordinate with all other area teams to deliver the solution till end.

à Responsible to run the system or business smoothly in the area of SD, LE, part of WM and GATP where learned GATP by own interest and utilizing knowledge in day to day deliverables.

àClosely work with offshore team to handle issue for Asia region and help to understand the business needs and guide them as and when required.

Project Name :

Claims: Bridgestone OTC Feb 2012-Oct.2013

(Bridgestone Corporation is the world's largest tire and rubber company. In addition to tires, Bridgestone manufactures diversified products, which include Rubber, Automotive parts, Industrial products, Constructional Materials etc.)

Company:

IBM India Pvt. Ltd Pune

Role:

My Roles/Duties:

àRole of a Team lead with a team size of 7 consultants from the module of SD and LE including 24X7 support with complete delivery includes Support issues, Enhancements and Minor and Major projects.

à With team Lead activity acting as Senior resources for LE and SD issues, mainly handles most critical tasks, complex change requests, helping core team to test the different scenarios.

à Expertise in performing Gap analysis, preparing Functional specs, help to prepare Technical specs, troubleshoot the complex scenarios.

à Handled the workload of 300% as compared to available FTE and brought the most disturbed part LE in stable state without any Onsite support and result of that LE team becomes 6 from 2 FTE and got the appreciation of most trusted team from client side.

à Got opportunity to work all types of different areas like Shipment, Shipment Cost, Stages in Shipment, IDOCS, Integration of SAP with Non SAP system, Transportation, Warehouse management, Inbound Deliveries, Cross function integration with other modules.

à Deal with Client directly and had one to one communication for requirement, any new change, participate in critical discussion, responsible for any offshore delivery of IBM team.

à Responsible of each member’s utilization, Issues/enhancement Delivery, handling escalations, Educate team members, Daily work status, and handle their day to day queries.

à Helps project manager to achieve target in Response as well Resolve SLA.

Project Name :

Claims: Kohler Inc June2010-Till date

(Kohler Group involves Interior solution, Kitchen and Bath products, Furniture and Tiles, Engines and Generators and Hospitality solution)

Company:

IBM India Pvt. Ltd Pune

Role:

Part of SAP activities such as Upgrade, AMS and Implementation for throughout America, Europe and Asia pacific from different IBM locations.

My Roles/Duties:

àHandled offshore team which responsible for SD activities, some part of EDI and other integration part.

àInvolve in Minor and Major project apart from regular support work.

àPart of UK-US merger project and responsible for deliveries from

Offshore project prospective.

àHandled all support activities such as Routine Tickets, Change Requests, and Critical issues or Priority issues with the help of team.

àSupported Project Manager to handle Escalations, Meeting Preparation, Reporting, and Client facing and responsible for his work in his absence.

àManaged 100% delivery from offshore without any Onsite support and resolving the highest no. of issues.

àHandled team which delivers maximum from offshore such as Support, Minor and Major project handling and Merger Project activities, so generates maximum billing for the IBM.

àGot maximum client handling exposure as lead the meeting from offshore and face the client's concern/escalations.

àDealing with different teams at client side such as US team, UK team and Asia team and working with four different systems, and responsible for all kind knowledge sharing in team, as visited frequently to client place.

àAdhering to required SLA’s, so as to minimize KPI hits.

Project Name :

Claims: John Deere and Bemis May 2009- May2010

(John Deere consists of three major business segments (agriculture and turf, construction and forestry, and credit), along with the support operations of parts and power systems. The company's products and services are primarily selling and servicing through John Deere's dealer network)

Company:

Siemens IT Services, India.

Role:

My Roles/Duties:

àFirst point of contact for all critical issues, queries and escalations related to Application Management Services & Enhancements.

àSupport, train and coach project team members to use project tools and methodology.

àActs as a liaison between Business personnel and Project team members.

àControl and manage scope change requests and assess the impacts on the overall plan.

àPrepare, plan and execute system integration testing and follow up on issues.

àAssist in the planning, scheduling and execution of integration system testing (IST), User acceptance testing (UAT) and data conversions cycles.

àDeveloped Test materials/Scripts for Sales & Distribution module.

àPrepare project status reports with Project Manager and communicate to project stockholders.

àResponsible for each team member’s 100% utilisation, their work assignment and know how transfer within and outside team members.

àAs a Helping hand and back up for project manager, involving in below activities:

a. Initiate the update process and track progress against timelines.

b. Produce project status reports and metrics to senior & project Mgt.

c. Setup and organize required meetings to ensure quick resolution

to the high priority issues.

à Responsible for all High and Urgent Issues and personally involved in all Critical configuration.

àInvolving in Customer side core team, for the activities like Testing phase, Go live activities, after Go live support, as they are implementing SAP in all plants.

Project Name :

Claims: Nokia Siemens Networks Nov 2005- April 2009

(NSN is involving for building the radio access and core UMTS networks for the Warsaw region, used by PTC to provide its fast internet access service Blue Connect.)

Company:

Siemens IT Services, Germany.

Role:

My Roles/Duties:

Handle complete Logistics team and distribution of all issues to the respective persons.

Responsible for all Change management Request and customisations issues.

To manage the know how base and the capacity of the group for finding solutions to the day to day problems

Responsible for Manpower management outside the service time.

Responsible for the Quality of the solutions provided by the

workgroup.

Personally responsible for critical works done like Urgent issues, Audit issues, and critical customisation and interface issues.

Interacting with customer to resolve his queries/questions to his best satisfaction.

Adhering to require SLA’s, so as to minimize KPI hits.

Interacting with technical/ cross-functional consultants for successful resolution of issues.

Productive setting of the entire transport request in coordination with Business Solution Manager & customer coordinator.

Proved as good backup for BSM (Business Solution manager) activities in absence of BSM without disturbing the existing responsibilities.

Regular participation with colleagues in workshops for betterment of the following:

a. Service Performance

b. Knowledge sharing

c. Identification, betterment of existing, new standards

d. Standardization of processes

e. Uses of Tool

As a crises Team member for Sapporo Project, we were responsible of CR Process redesign, Incident Management process, Know How Transition process, Specific Workflow to coordinate with offshore team, Translation process, Define the roles for each responsible persons, SharePoint Design and Methodology for updating it on regular basis etc

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Work Experience:

Company Name Designation

IBM India Pvt. Ltd (May.10 - till date) Team Leader/Onsite Coordinator

Siemens IT Services (Dec.06 – May.10) Offshore/Onsite Coordinator

S2 Infotech Pvt. Ltd (Nov.05 - Nov06) SAP Consultant

(Staffing arms of Siemens)

Artha Infotech Pvt. Ltd (April.05 - Nov.05) SAP Consultant

Kotak Mahindra Bank Ltd (Jan.05 - April.05) Asst. Manager

PGF Limited (Aug.02 - Dec.04) Customer service Center In charge

Atlaz Digi-Tel Pvt Ltd. (Aug.01 - July.02) Buss Development Executive.

Personal Details:

Date of Birth

5th February, 1978

Language Known:

English, Hindi, German (Basic), Marathi.

Martial status

Married

Nationality

Indian

Passport No:

Available.

Current working Location

USA

References:

Available On Request.

Visa Status

Valid till Oct.2018

Contact this candidate