Customer Service Manager

Florence Jones-Via

*** ******** **** ***.* Richmond, VA 23220 Phone: 804-***-**** Home:804-***-****

Email: *********@*****.***

PROFESSIONAL SUMMARY

Dedicated manager and trainer in retail sales, human resources, and transitional services. Consistently achieved high customer satisfaction rankings, delivered improvements to the bottom line, and turned around under-performing employees through monitoring and process improvement efforts.

Skilled and proven history of interpersonal relationship building with diverse groups in the development and delivery of customized training and performance management.

Respected builder and leader of customer-focused teams who instills a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Always lead by example to ensure goals are met. EDUCATION & TRAINING

Bachelor of Business Administration – Liberty University (Fall 2013 expected to graduate Spring 2018) AREAS OF EXPERTISE

-Customer Service

-Training/Workshop Facilitation

- Cashier Training

-On Boarding

-Interview Selection

-Interviewing/Communications

-Team Building

-New Hirer

-Orientations

PROFESSIONAL EXPERIENCE

Farm Fresh Supermarket – Richmond, VA

Front End Manager

Administer and Manager all store activities and On Boarding of new hires.

Manage all customer complaints and assure timely resolution. 04/2013 – 06/2016

PreServe Resources

Administrative Assistant/Human Resource Coordinator 08/2011 – 09/2012

Clerical and managerial support to CEO.

Created community outreach program that assist ex-offenders in transitioning and employment skills.

Organize, plan, and deliver training and activities ranging from 5 to 10 participants per session Telvista Inc. – Danville, VA 02/2011 – 08/2011

Customer Service Representative

Answer Inquiries in regards to the purchase of utilities and services.

Utilized multiple platform priority software

Customer sales of services and products

VOLUNTEER EXPERIENCE

Virginia C.A.R.E.S. Program

Virginia Department of Corrections

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