Customer Service Nurse
Resume:
ZAINA D STRICKLAND LPN
Licensed Practical Nurse with four years plus nursing experience in healthcare
Summary of qualifications
.Four years experience as a charge nurse.
Competent liaison between Management,clients,and personal .
Strong customer service attitude,exceptional organizational ability, problem solving skills.
Four plus years of health care industry experience .
Excellent and outstanding written and oral communication skills .
Objective : As a Licensed Practical Nurse,I would very much like to utilize my skills to promote exemplary nursing care with compassion and very forward thinking tools . I would Strive to be part of the team with the sole purpose of moving the facility and patient care forward
Work Experince
Social Health Service Group (SHSG) Columbia MD
Lead LPN /charge Nurse
June 2013-present
Consulting with resident health care provider (HCP) in providing resident care and treatment as necessary .
Review resident charts for treatment and medication and supervise
Dispensing and administering of medication to residents by Certified medication Technician (CMT) and Certified Nursing Assistant (CNA)
Notifying Resident Health Care Physcian, Delegating Nurse and Responsible party when there is a change in residents condition .
Directing day to day functions of nursing assistants and CMTs by verifying all care is completed for residents.
Documenting descriptive notes that reflect the care that is provided to residents as well as residents response to care.
Ensuring CMTs prepare and adminster medication as ordered by HCP
Verifying that adequate supply of stock medication,supplies and equipment is on hand to meet the nursing needs of residents .
Verify that narcotic records are accurate for assigned shift.
Admitting and Transferring residents as required .
Work Experience
Residence On Greenbelt Assistedliving and Memory care
Lead LPN/Charge Nurse
April 2010-June 2013
Administered medications and treatments as ordered by residents physician
Documented resident response to interventions .
Transcribing physician orders to residents charts,kardex and service plan as required .
Delegating to CMTs and CNAs
Ensuring that all residents care is implemented .
Followed up with physician and obtained well needed service for residents .
Provided concise shift reports to incoming nurse for the next shift and accurate documentation notes.
Worked as scheduled and modified schedule to replace call offs by ensuring proper staffing at all times.
Identified ongoing needs of informing director of nursing situation out of the ordinary .
Conducted residents assessment prior to admission .
Verified narcotic count before shift per nursing regulations .
Reinforced positive relationship with residents families.
BACKGROUND SUMMARY
EDUCATION
Vocational Management Training Educational Center
Practical nursing 2007-2008
Licensed practical NCLEX May 2009
Prince George's Community College
Maryland.
55 nursing. Electives
Sept 2004- May 2007
City& Guilds of London Institute
May1993-childcare Nursery nurse diploma 0-7yrs
NVQ Nursery Nurse
Awards and Achievements
The Residence on Greenbelt
2010-2013- ABC Award for improving quality of care .
Skills and Training
Jan2008-July2008 clinical practicum Washington Home Hospice sub -acute
April 2008 Rehabilitation fundemental of nursing medical surgical 1&2
Performed the following duties and task with the supervision of LPN clinical preceptor .
Direct patient care, monitoring vital signs,evaluating and participating in treatment plans .
July 2008- maternity and labor practicum George Washington Hospital Neo natal unit
Performed the following duties and tasks with the supervision of LPN preceptor monitoring babies and attending to their needs.
August 2008 -community Nursing practicum written project :african american hypertension
Sept 2008 - mental health practicum Washington home for the Aging :Evaluating of Dementia in the Elderly.
Reference : furnished upon request
Zaina Strickland
11004 Mary Digges Place
Upper Marlboro MD20772
*****.***********@***.***
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