Executive Assistant

Julie Fletcher Page * of *

Julie Fletcher

Grand Rivers, KY 42045

Phone: 702-***-**** ************@*****.***

www.linkedin.com/in/julielynnfletcher

Beyond.com/JulieFletcher-KY

EXECUTIVE ASSISTANT

Versatile professional adept at managing multiple projects, providing exceptional customer support and streamlining office operations for productivity gains. Extensive experience in building client/vendor databases, optimizing billing processes, and crafting proposals. Committed to strengthening interdepartmental collaboration and promoting high documentation standards. Administrative Support • Multi-Project Management • Financial Management, Reporting • Scheduling • Process Improvement

• Program Development • Database Management • Correspondence Creation, Editing, Tracking • Operational Streamlining • Event and Presentation Coordination • Change Management • Issue Resolution TECHNICAL PROFICENCIES

Proficient user of Microsoft Word©, Microsoft Excel©, Microsoft Outlook©, Microsoft Lync©, Power Point©, Adobe Photoshop CS3©, CS4© and CS5©, Adobe Acrobat©, Quick Books©, Quicken©, Precision Estimating©, Penta Accounting©, MAS90©, Cornerstone©, QManager©, Salesforce© and Internet research. KEY ACCOMPLISHMENTS

Accomplished Executive Assistant offering over fifteen years of administrative experience reporting all levels of management.

Outstanding ability to coordinate and manage multiple priorities/tasks in a fast paced environment.

Adaptive individual that works well independently or in a team environment.

Manager with excellent interpersonal and communication skills, dedicated to fostering a working environment that encourages team performance.

Proven performer with a focus on growth and profitability achieved by superior customer service.

Excel© Pivot Table generation utilizing worksheet data and external resources.

Enthusiastic individual with great compassion for animals and their welfare. PROFESSIONAL EXPERIENCE

Metronet (Q-Services) – Paducah, KY – February 2015 to Present Executive Administrative Assistant for Senior Business Account Managers and General Manager

Consolidate weekly sales reports for senior management utilizing Excel© Pivot Tables.

Conduct conference calls with senior business department sales manager and general manager; track weekly meeting minutes and compile them in Microsoft Word© for organizational reference.

Independently redline and review business sales contracts consistent with company standards.

Schedule and coordinate business client telecommunication installations.

Provide contract set-up, order entry, and billing for all commercial business sales agreements.

Coordinate subcontracting for commercial underground installation of telecommunications fiber-optic.

Administer office support for front line management, field supervisors, and technicians.

Execute outstanding client service in direct support to senior sales and management team’s initiatives.

Review and analyze emails to prioritize significance to ensure efficient routing to appropriate personnel in a timely manner.

Field incoming calls as a subject matter expert to expedite resolve of customer inquiries, complaints, billing questions, and payment requests.

Julie Fletcher Page 2 of 3

PROFESSIONAL EXPERIENCE continued

The Churchill Foundation Animal Rescue – Las Vegas, NV – December 2013 to January 2015 Executive Administrative Assistant for Non-Profit Animal Rescue

Organized, coordinated and managed non-profit fundraising related events.

Interact with prospective new pet owners to advise them about proper pet care.

Update records on all foundation staff members, volunteers, animals and adoption applicants.

Managed busy calendars for all employees associated with the foundation.

Prepare well-researched and accurate documents as required.

Scheduled volunteers accordingly to ensured special events are properly staffed.

Created brochures and fliers for available adoptable animals.

Assisted with animal introductions and behavior training for new pet owners.

Maintained database of all charitable donations received, adoption applicants, volunteer applications and surrendered pet forms.

Additional daily duties included: scheduling adoption appointments, faxes, emails, client inquiries, collecting adoption fees, answering phones, record management and any other office tasks as required. Vision Control Associates – North Las Vegas, NV – December 2010 to December 2013 Director of Operations and Project Management

Executive Assistant to President and Vice President.

Oversaw and supervised field personnel (crews of 5+) during trade show booth installations.

Directed all administrative and project support efforts.

Created proposals for low voltage installation and system integration for various customers.

Tracked job costs and hours used against proposals for project profitability.

Scheduled all executive-level meetings, teleconference and travel.

Attended project meetings and assembled all appropriate meeting minute documentation.

Prepared bi-weekly time and expense reports for office and field personnel.

Maintained accurate records of all project spreadsheets, files and required follow up via email and phone correspondence.

Contacted vendors for material price quotes and maintains pricing database.

Managed/processed inventory, shipping and receiving, RGA returns, delivery tickets, purchase orders, and invoicing.

Efficiently handled all other daily office tasks as needed. Mojave Electric – Las Vegas, NV – June 2005 to December 2010 Executive Assistant to President, Vice President, CFO and Project Management team

Assistant to three Project Managers handling major projects such as:

Hotels/Casino, hospitals, schools, restaurants, retail facilities and various other areas of the Electrical Industry.

Maintained project spreadsheets and routed all related correspondence to general contractor or CFO.

Contacted vendors for electrical material price quotes and generated change orders.

Tracked and summarized delivery schedules on received materials for field personnel.

Reviewed vendor invoices for correct pricing and researched discrepancies.

Wrote Request for Information to the general contractor; maintained a log of all RFI’s sent, received and answered.

Reviewed estimates for accurate material counts including blueprints.

Notified field supervisors daily of jobsite personnel requirements; maintained daily log for union hall distribution.

Prepared accurate closeout documentation for general contractors (panel schedules, warranty letters, As-Build drawings and O & M manuals).

Scheduled county and city inspections; Maintained inspection schedule data and updated project managers on permit status.

Attended monthly Project Manager Meeting; assembled meeting minutes for review.

Courier for new bids, contracts, City/County permits, change orders, billings and checks.

Receptionist; experienced in multi-line phone systems. Julie Fletcher Page 3 of 3

PROFESSIONAL EXPERIENCE continued

Meade Electric – McCook, IL – September 2004 to June 2005 Administrative Assistant to Purchasing Department and Accounts Payable

Entered field purchase orders and vendor invoices via Penta© accounting system.

Cost coded invoices to insure proper job identification.

Cross referenced invoice pricing to purchase orders for accuracy.

Managed accounts payable; Identified and corrected invoice to purchase order discrepancies. Dave’s Electric Inc. – Batavia, IL – November 2003 to September 2004 Executive Assistant to President and Vice President

Entered weekly payroll, verified personnel records and managed distribution of employee funds to 401K.

Created project estimates including blueprint take off, fixtures and material price quotes.

Followed up with vendors on day to day pricing issues and analyzed invoices for accuracy and errors.

Processed material returns, credit memos and vendor pricing spreadsheet.

Balanced monthly bank statements.

Tracked actual project time for profitability.

Priced change orders, modified/created spreadsheets and completed office tasks as required. Inland Electric Corporation - Shorewood, IL – June 2000 to August 2003 Executive Assistant to Director of Purchasing and Vice President of Residential Division

Maintained purchase orders and light fixture packages via Precision Estimating© and HMS© systems.

Cross-referenced purchase orders to invoices for accuracy; generated and tracked debit memos and RGA returns.

Requested vendor price quotes including creating/maintaining spreadsheets for price tracking.

Reviewed project contracts and contract pricing.

Assisted field supervisor with material orders; resolved supply issues.

Originated new home construction proposal packages.

Coordinated homeowner appointments for service/electrical warranty.

Payroll distribution and tracking for 300 field employees. Par Lighting Corporation – Carol Stream, IL - August 1998 to June 2000 Executive Assistant to President and Vice President

Entered lighting orders via MAS90© and monitored inventory for upcoming material purchases.

Managed/processed inventory, shipping and receiving, RGA returns, daily delivery tickets, invoicing and credit memos.

Customer service representative and receptionist.

Integrated sales quotes, blue prints and bid documentation. EDUCATION

Attended University of Phoenix – Bachelors of Science in Environmental Science – (2014) – Web-Based

Attended College of Southern Nevada - Commercial Photography Emphasis (2011-2012) – Las Vegas, NV

Graduated Driscoll Catholic High School (1996)

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