Customer Service Representative

Career Objective

To pursue a career in a reputed firm, that will help me to hone my skills for attaining my personal goals while contributing towards Organizational goals.

Strengths

Possess good analytical skills and have a logical approach towards situations.

Excellent organizational abilities by co-ordination of work and bearing an open mind to individual as well as collective views.

Pleasing manners and ability to convince others.

Educational Qualification

2004 Intermediate (Hazi A.B College)

Certificate in Computer application

TECHNICAL QUALIFICATION:

Computer Operating System – MS OFFICE, EXCEL, WORD

Hotel operating system – HMS, FIESTA, IDS

Key Accomplishments:-

A Certificate of Participation in 2 days Workshop on Bartending.

Participate Wine Testing conducted by OUA oman

A Certificate of Participation in First Aid Training.

Experience

Sur Plaza Hotel (Aitken Spense group of hotels) Jn. Captain in F&B Department

sur, Sultanate Of Oman October 2012 - Present

Sur Beach Hotel As a bar man in F&B Department

Sur, Sultanate Of Oman May 2011 to August 2012

Safeer International Hotel As a waiter in F&B Department

Muscat,Sultanate of Oman July 2009 to March 2011

Languages Known

English, Arabic, Hindi, Bangla

Job Description

• Respond to customers’ complaints and take necessary actions resolve their issues

• Take payment in exchange of items sold

• Identify prices of goods using memory or scanner

• Enter transactions in the cash register and provide customers with the total bill

• Sort and count currency and coins

• Issue receipts and change to customers

• Count money at the beginning and ending of each shift

• Process exchanges and refunds

• Ensure that all checkout counters have enough cash

• Process credit card and check payments

• Perform the duties of customer service representative when required

• Maintain periodic sales reports and spreadsheets

• Ensure management of daily cash accounts

• Create periodic transaction reports

• Ensure maintenance of checkout areas

• Resolve customer complaints in a proactive manner

Personal details

Full name. :Md.Nur Mostafa

Date of Birth. :01-10-1985

Place of Birth. :Bangladesh

Nationality. : Bangladesh

Gender :Male

Marital Status: : Married

Passport details

Passport Number: AF5685735

Date of Issue. :07-07-2013

Date of Expiry. :06-07-2018

Declaration

If you give an opportunity to work under your guidance, I assure you of my best services and to the entire satisfaction of my superiors, and also I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Place: Oman

Date15/07/2016 Mostafa

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