Customer Service High School

MODIYANE ELISAH MASIU

** ******** ******,*******,****

Tel: 0-71-335**** m ************@*****.***

CURRICULUM VITAE

SUMMARY:

I am a self motivated and a success driven individual who is willing to learn and apply new skills to the company to add value to the company’s success.I believe in getting to know the industry, company values and then apply myself fully to the tasks given to me.

PERSONAL DETAILS

SURNAME MASIU

NAME MODIYANE ELISAH

IDENTITY NUMBER 850**********

NATIONALITY South African

GENDER Female

CONTACT NUMBER 071-**-**-***

EMAIL ADDRESS *************@*****.***

PHYSICAL ADDRESS 88 KATHLEEN STREET

FLORIDA

ROODEPOORT

1709

LANGUAGE PROFECIENCY English,Afrikaans,Pedi, Sotho and Tswana EDUCATION

SCHOOL ATTENDED Ipelegeng High School

STANDARD PASSED Matric 2007

SUBJECTS English, Afrikaans, Geography,History,Biology,Tswana TERTIARY QUALIFICATIONS

INSTITUTION DYNAMIC BUSINESS OF COMMERCE & FURTHER TRAINING OBTAINED COMPUTER LITERACY CERTIFICATE 2009

CONTENTS Typing

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Powerpoint

Microsoft Outlook

Network and Internet Fundamentals

Basic Concepts of Information Technology(IT)

INSTITUTION MVELELO YOUTH DEVELOPMENT & SOLUTION STAFFING OBTAINED CALL CENTRE CERTIFICATE

MODULES PASSED Introduction to Call Centre

Inbound Call Centre

Outbound Call Centre

Improving Customer Care

Selling Skills & Scripting

Call Quality

Handling Stress in the Workplace

B ehavioural Skills

Listening Skills

Empathy on all difficult customers and never lose tamper Effectively managing stress and pressure

CUSTOMER SERVICE

Service and Quality Standards

Problem Solving

Initiative and going the extra mile

EMPLOYMENT HISTORY

COMPANY CLUB LEISURE GROUP

PERIOD MARCH 2010

POSITION HELD Call Centre Agent

RESPONSIBILITIES

● Proffessional Phone Answering

● Handling Clients

● Scripting

● Improving Customer Care

● Inbound Calls Handling

● Calls Quality Assurance

REFERENCES

Contact Person Mr S. Chelechele

Institution Ipelegeng High School

Occupation School Principal

Contact Numbers (083-***-****

Contact Person Agnes

Institution Dynamic Business of Commerce & Further Training Occupation Lecturer

Contact Numbers (082-***-****

HOBBIES Reading Books

Watching TV

Learning New Skills

Researching

Contact this candidate