Customer Service Data Entry

Joyce Allen-Sauls

Accounts Receivable Representative

Houston, TX 77031

**************@***.*** - 713-***-****

Qualified Customer Service reprehensive with several years in fast-paced customer service and call center environments. Personable and professional under pressure. Motivated customer service specialist with several years retail experience in a fast-pace team-based environment. Customer Service Representative excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline- driven environments. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

• Several years of working in fast-paced environments,

• Managing multiple, highly-detailed projects, concurrently with shifting priorities.

• Working knowledge of the following software programs.

• Word, Excel, PowerPoint, Outlook. Rizmax software program to process purchase requests for oilrigs and oil wells tools and equipment.

• ADP accounting programs for accounts payables and receivables.

• Excel databases used for coding of freight invoices and purchase orders.

• Scanning software (KOFAX) used for medical documents.

• Written and verbal communication skills, used while interacting with a diverse team.

• Certified in telecommunications. (NACSE)

• MS Windows proficient Quick learner Creative problem solver.

• Exceptional communication skills.

• Shipping and receiving professional

• Multi-line phone talent.

• Strong client relations.

WORK EXPERIENCE

Babysitter

Self Employed - Houston, TX - September 2014 to Present Responsibilities

Cleaned houses and cooked meals. Babysitting children and transport to and from school. Helped the family move smoothly.

Accomplishments

Helped the family move smoothly and stay in control. Skills Used

Communication with family. Cooking skills and teaching children. Accounts Receivable Representative

Call Center Operations - Collections - Houston, TX - April 2015 to October 2015 Place calls to Citi Bank Customers, with Citi Bank Master/Visa credit cards, placed with our company to make payment arrangements and collections options.

• Made 99 calls a day, to customers for collections.

• Made payments arrangements for Citi bank customers to help eliminate high collections interest rates.

• Use correct collection laws to collect from Citi Bank customers. Customer Service Representative

Red Wing Shoes Company - Houston, TX - August 2013 to September 2015

• Process PPE garments and boots for energy and other various workers.

• Movex Work Center a must, along with working knowledge of Microsoft Office Suite.

• Assist customers with garment clarifications, when ordering.

• Cross-trained and provided back up for other customer service representatives when needed.

• Promptly responded to general inquires from members, staff, and clients via mail, e-mail and fax.

• Successfully interacted with customers and retail buyers to expedite orders.

• Guaranteed positive customer experiences and resolved all customer complaints.

• Communicated all merchandise needs or issues to appropriate supervisors.

• Proven track record of successful selling.

• Processed ADJ- adjustments when entered in wrong accounts or wrong prices and sizes.

• Attention to detail and organization.

• Data entry duties.

• Answered an average of thirty calls per day by addressing customer inquires, solving problems and providing new product information.

• Developed reputations as an efficient service provider with high levels of accuracy.

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Data Entry Specialist/ Accounts Receivables Clerk

Atwood Oceanics - Houston, TX - August 2012 to August 2013

• Utilizing Rigmax (a company-tailed program) used to receive oil tools and materials from freight forwarders material packing slips).

• Matching the correct items and quantity received on the purchase order.

• Account receivables research performed before the accounts payables department could process payment of invoices.

• Data entry of the purchase requested with the tool part number, as well as the number of tools needed for each rig, requesting new tools and materials.

• Coded freight forwarders invoices to help with payment process.

• Checking the needed, Point of delivery for material received and import/exported charges.

• Document controlled shipments for required documents and coded the freight forwarders invoices before payment.

• Mass-mail outs to vendors and buyers with updated freight forwarders contact and billing information. Shipping/Receiving Coordinator

Ovation Data Services, Inc - Houston, TX - August 2010 to August 2012

• Maintain databases, to find files and support folders, box numbers, job numbers with size and type of media.

• Checking of each film and Folder using bar codes to match each imported media from the client's database. Then, assigned the correct media to the correct department for processing.

• Performed scanning of documents and firms, computer rooms operation, quality control of jobs.

• Perform a variety of routine warehouse duties related to receiving, storing, picking materials, supplies, components, and units throughout the warehouse areas.

• Experience using a RF scan handgun, for inventory of clients files and media. Duties consist of use of floor dollies, scales. and various other hand tools related to the warehouse operations.

• Maintain all related paperwork; performed accurate cycle counts reported discrepancies on each job.

• Organizing stocks in quality condition and ensure that all materials are safely stored, stacked, etc.

• Reported problems to supervisor and followed safety rules and regulations. Logistics Analyst

National Oil - August 2009 to July 2010

• Tariffs mastering and customs compliance for importing and exporting goods domestically and internationally, using the new Harmonized Tariff Schedule.

• Processing freight invoices for account payables /accounts receivables, for distribution department, using Excel, placing required data on a spreadsheet.

• Oil company's machine parts are imported or exported from the United States, from freight forwarding companies, with all required documents.

• Researching, drafting, and filing documents with the US customs and border protection office for clearance.

• Database updating done with Harmonized Tariff Schedule codes of the oil and gas part descriptions.

Record Center Specialist / Geophysical Q C Analyst Iron Mountain, Oil Data Division

4/2006/8/2009

• Performing data entry for oil and gas clients and offering seismic support data coding sheets.

• Processing oil data into readable forms like 3590's, CD's and DVD's, after quality controlling.

• Bar codes used for updating the database containing seismic data, on tapes and reels.

• Surveying observation sheets of oil data, were scanned, data was entered for convenience.

• Solving accounting differences, Account Payables and assigning purchase orders for computer parts and equipment, using SharePoint

• Shipping and receiving of seismic tapes and hard drives using DHL, Fed-Express, UPS and Hot Shot.

• Shipping and receiving of media and related data ti clients.

• Used barcodes and company's identification to processed and store client's storage boxes and files. EDUCATION

Diploma in Business Administration

Jack Yates Senior High School - Houston, TX

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