Manager Sales

Mohammed K. Serhan Email: ********@*****.***

Date of Birth: September 16th 1983 Cell Phone: 323-***-**** Education

**** – 2005 University of Sharjah Sharjah, UAE

B.Sc. in Management Information Systems (Minor in Marketing)

• Core courses included: Principles of Project Management, System Analysis, System Design and Development, Decision Support Systems, Database Management, and Strategic Management

• Worked as a marketing research assistant and was VP of the University Business Association

• Group lead – Helped create student dormitory registration system. Certifications

CBAP Candidate.

Professional Experience

03 / 2011 – 3 / 2016 MD Autosports LLC Maryland, USA Operations Manager

• Provide auction access, inland auto transport, container loading, auto shipping (container and RO/RO), stateside and internationally via Umm Qasr, Aqaba, and Dubai

• Coordinate the stream of information between dispatchers, truck drivers, auction personnel, shipping lines, freight forwarders, cargo loaders, and clients to make certain all deadlines and expectations are met or exceeded

• Liaise with port authority, department of transportation, state police, and subcontractors to ensure compliance

• Perform data analysis and performance tuning to achieve peak utilization of resources

• Plan most efficient routes by means of GPS tracking and trip planning software to increase efficiency

• Responsible for training, invoicing, payroll, documentation, fuel and maintenance tracking, business development, strategic planning, database management, and quality control.

• Point of contact for all motor club contracts including All State, Auto Help Line, and Agero. 4 / 2009 – 4 / 2012 Mission Essential Personnel Maryland, USA Program Group Lead – Acting Operations Manager

• Supervised the execution of implied tasks and synchronized information flow across multiple departments, organizations, and time zones

• Created, introduced, and implemented a new per diem pay out system to produce and track travel and expense reports for all candidates; new system increased process efficiency by over 75%

• Primary point of contact for all candidates; led waves of 160+ candidates through the pre deployment process

• Responsible for intake and out processing of position applicants upon arrival and departure, to and from, the pre deployment processing center

• Performed multiple briefs daily to include distribution and completion of necessary information

• Responsible for all candidate tracking, movement, and accountability

• Delivered candidates to medical/dental, security, and testing processes

• Proctored and coordinated testing, examination as well as conducted training in the absence of the training coordinator

• Acted as “Information Central” for all data pertaining to candidates

• Assisted with populating all pertinent fields, managing, and maintaining the reporting database USH/LEAD

• Arranged all travel and tracked the movement/status of candidates between the pre deployment processing center, home of record, the continental US replacement center, and any

“as needed” travel

• Consolidated critical data to meet numerous time sensitive reporting requirements throughout the week, to include the daily/monthly reports

• Assisted the operations manager on a daily basis

• Oversaw operations in the absence of the operations manager. 11 / 2007 – 03 /2009 Dream World Computers Dubai, UAE Assistant Manager/ Network Administrator

• Created clear and attainable project objectives

• Built project requirements

• Managed time, scope, and cost constraints while assessing risk

• Set up accounts, tracked invoices, and maintained billing systems

• Developed contract documentation

• Managed inventory systems.

07 / 2007 – 11 / 2007 Long Coast Real Estate Development Abu Dhabi, UAE Senior Property Consultant

• Provided property consultation on a mixed use hotel development in Abu Dhabi

• Conducted market research and analysis

• Assisted management in creating and implementing marketing strategies

• Ensured high standards of quality control.

05 / 2006 – 07 / 2007 Eqarat.Com Real Estate Dubai, UAE Property Consultant

• Provided property consultation on a wide range of real estate properties in the UAE and international markets

• Advised clients about alternate property finance solutions through local banks and other finance organizations

• Conducted market research weekly to identify new opportunities

• Constantly obtained new exclusive marketing and sales contracts

• Regularly processed sales transactions (followed up with developers, financers, investors and clients)

• Reported to top management weekly and helped develop new sales and marketing strategies

• Trained new Property Consultants

• Increased sales by 25% since joining.

Additional Experience

• 2005 Duane Reade (NY, USA) Assistant Sales Manager

• 2004 Javelin Events Organizer (Dubai, UAE) Assistant Event Organizer/ Market Researcher. Professional Values

• Mature judgment and initiative to ensure an effective work structure to maximize productivity and achieve goals

• Believe in result oriented teamwork, cross training, continuous learning and improvement with proven record of building and managing teams and creating an enabling work environment

• Respect for diversity has always been a major pillar in my career. IT Skills

• Expert in Microsoft Office, database and web applications

• Experienced with SQL, R, Python, Tableau, Oracle, AutoCAD, Microsoft Project, Adobe Photoshop, C++, Java, HTML, and XHTML.

Languages

English: fully fluent Arabic: fully fluent.

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