Customer Service Sales

Jamel Sapp

**** ******* **• Wheaton Maryland ****6

Phone: 240-***-****• E-mail *******@*****.***

QUALIFICATIONS

Articulate communicator able to effectively interact with diverse populations of people at a variety of levels. Self-directed professional, strong writing, editing, and organizational skills. Skilled in management and execution of specific project goals. Consistently maintains excellent relations with supervisors, co-workers, and clients with an uncanny ability to meet tight deadlines, while producing a high quality product, and often exceed expectations.

WORK EXPERIENCE

Under Armour, Hagerstown, Maryland March 2015- Present

Associate Manager/Freight Manager

Drive sales during shifts on sales floors through providing unrivaled customer service.

Compose E-mails using Microsoft Outlook.

Delegate tasks to team to ensure freight is processed in an efficient and timely manner.

Conduct opening and closing procedures, which include counting registers and safe, send recap e-mail to district manager, and setting promotional material on a weekly basis.

Ensure that teammates are communicating to customers the current promotions.

Use Microsoft Excel spreadsheets to complete weekly Units Per Hour (UPH) tracker to gauge efficiency of my shipment teams production.

Lead and conduct weekly huddles with shipment team to provide information on upcoming shipment and UPH results of previous week.

Ensure that the UPH efficiency of shipment team continuously maintains 85% and above.

Carmax Auto Superstore, Rockville, Maryland January 2012-December 2014

Sales Consultant

Averaged 10.5 car sales a month (store average 8 sales a month).

Deliver exceptional customer service as part of a high energy sales team.

Respond to and follow-up on in-person and web-based customer inquiries.

Answer and direct telephone calls during three hour daily Internet office shifts.

Set up appointments for customers to potentially purchase a vehicle or sell their vehicle.

Provide customers with detailed descriptions of available inventory, processes and procedures for purchasing and selling vehicles.

Use interpersonal skills and detailed product knowledge to assist customers in identifying the best vehicle and financing options.

Use negotiation skills and selling techniques to close sales with an overall customer satisfaction rating of 98% annually.

Expo Design Center, Bethesda, Maryland April 2008- June 2009

Soft Flooring

Sales Associate

Lead consultant on high profile, high dollar projects and orders.

Processed inventory and merchandise shrink reports, working alongside the loss prevention department.

Licensed reach truck, forklift, order picker, and electric pallet jack.

Revised merchandising plans to increase visibility of slow moving products.

Provided on-site support for employees and worked closely with new hires to ensure their understanding and adherence to the company policies and procedures.

Served as a liaison for customers and installers.

Answered and directed calls in call center.

Sears Home Improvement, Gaithersburg, Maryland October 2006- October 2007

Project Consultant

Provided in-home presentations in response to customer inquiries for home improvement products.

Used knowledge of home improvement industry, including competitor offerings and market trends to negotiate and close sales.

Prepared and submitted contracts for service within established company guidelines.

Conducted customer follow-up to ensure satisfaction of work and product.

Lowe’s, Gaithersburg, Maryland January 2003-October 2006

Sales Specialist

Team Leader

Sales Associate

Sales of home improvement products, specifically, doors and windows.

Exceeded sales goals set by sales manager on consistent basis.

Was top sales specialist in millwork for 2005 and 2006.

Developed thorough knowledge of product lines, store operations, and selling techniques.

Processed inventory and merchandise shrink reports.

Wrote daily work list for associates as team leader.

Licensed to operate liquid propane forklift, order picker, electric pallet jack, and reach truck.

EDUCATION

University of Phoenix, Phoenix, AZ March 2008 – May 2010

Associate Degree in Business Management

Albert Einstein high school, Kensington, MD

September 1994 - May 1998

Diploma in General studies

Skills

Proficient in Microsoft Office products.

Excellent in communication over the phone as well as face to face.

Over ten years of customer service and sales experience.

Contact this candidate